New York Botanical Garden
Associate Manager, eCommerce & Retail
New York Botanical Garden, Bronx, New York, United States, 10400
NYBG J ob Description
Title Reports t o
Associate Manager, eCommerce & Retail
VP, Retail
Position Summary :
The Associate Manager, eCommerce & Retail supports the retail division ’s eCommerce business nybgshop.or g as well as the physical location of NYBG Shop.
The Associate Manager, eCommerce & Retail supports the Directors and VP with all aspects of the retail business including: website merchandising, analyzing data and completing finance reports, pulling orders for fulfillment, managing customer service inquiries, working with the team on marketing and social content ; opening and closing the shop, running the sales floor, and other shop tasks as needed.
Specific Duties & Responsibilities :
Support eCommerce operations , manage product listings and site updates
Work with warehouse team to fulfill and manage online orders and manage inventory across online and instore locations
Monitor key performance indicators (KPIs) related to site metrics, analyze sales data and provide performance insights
Work with marketing, creative/product development and other teams throughout the Garden to ensure alignment and achieve revenue goals
Troubleshoot site issues and identify areas for improvement, making recommendations for enhancing the overall user experience
Stay current with e-commerce trends, industry competitors, and emerging technologies to make informed recommendations for improvement
Assists in the oversight of sales staff ensuring staff work their assigned schedules and conduct themselves in a professional manner
Provide high quality customer service and maintain a welcoming, organized shop environment
Maintain product information and high-level plant knowledge with the ability to rel ay related information to customers and staff
Ring up sales accurately, be responsible for cash and credit cards tendered
Enforce and adhere to Shop and NYBG policies
Assist with special sales and retail events, occasionally off-site and/or during evening hours
Qualifications :
3 + years retail experience , Shopify experience strongly preferred
Attention to detail and professionalism in all interactions and correspondence
Responsible and dependable, able to function as a team player in a collaborative environment
Friendly and pleasant demeanor; customer service oriented
Knowledge of Shopify, Microsoft Office (Excel, Outlook, Word), Adobe Creative Suite
Flexibility in working holidays and evenings
Physical Demands & Work Environment:
While performing the duties of this position, the employee may be required to, at minimum, work outdoors in a variety of weather conditions, assist with stock deliveries, and lift up to 30 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
Tuesday-Saturday, 9am-5pm and/or 11am-7pm; occasional evenings/holidays required based on NYBG’s evening/events schedule.
Salary for this position is commensurate with experience within the range of $50,000-$55,000.
Title Reports t o
Associate Manager, eCommerce & Retail
VP, Retail
Position Summary :
The Associate Manager, eCommerce & Retail supports the retail division ’s eCommerce business nybgshop.or g as well as the physical location of NYBG Shop.
The Associate Manager, eCommerce & Retail supports the Directors and VP with all aspects of the retail business including: website merchandising, analyzing data and completing finance reports, pulling orders for fulfillment, managing customer service inquiries, working with the team on marketing and social content ; opening and closing the shop, running the sales floor, and other shop tasks as needed.
Specific Duties & Responsibilities :
Support eCommerce operations , manage product listings and site updates
Work with warehouse team to fulfill and manage online orders and manage inventory across online and instore locations
Monitor key performance indicators (KPIs) related to site metrics, analyze sales data and provide performance insights
Work with marketing, creative/product development and other teams throughout the Garden to ensure alignment and achieve revenue goals
Troubleshoot site issues and identify areas for improvement, making recommendations for enhancing the overall user experience
Stay current with e-commerce trends, industry competitors, and emerging technologies to make informed recommendations for improvement
Assists in the oversight of sales staff ensuring staff work their assigned schedules and conduct themselves in a professional manner
Provide high quality customer service and maintain a welcoming, organized shop environment
Maintain product information and high-level plant knowledge with the ability to rel ay related information to customers and staff
Ring up sales accurately, be responsible for cash and credit cards tendered
Enforce and adhere to Shop and NYBG policies
Assist with special sales and retail events, occasionally off-site and/or during evening hours
Qualifications :
3 + years retail experience , Shopify experience strongly preferred
Attention to detail and professionalism in all interactions and correspondence
Responsible and dependable, able to function as a team player in a collaborative environment
Friendly and pleasant demeanor; customer service oriented
Knowledge of Shopify, Microsoft Office (Excel, Outlook, Word), Adobe Creative Suite
Flexibility in working holidays and evenings
Physical Demands & Work Environment:
While performing the duties of this position, the employee may be required to, at minimum, work outdoors in a variety of weather conditions, assist with stock deliveries, and lift up to 30 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
Tuesday-Saturday, 9am-5pm and/or 11am-7pm; occasional evenings/holidays required based on NYBG’s evening/events schedule.
Salary for this position is commensurate with experience within the range of $50,000-$55,000.