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Job DescriptionJob DescriptionDescription:
Empire Technological Group Limited DBA Aruze Gaming Global is looking to add a
Field Service Technician II
to our team!
Las Vegas
Responsibilities:
Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software.
Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers.
Must be able to demonstrate computer literacy.
Ability to maintain detailed knowledge of Empire Technological groups platforms.
Ensure compliance with all gaming laws, regulations, and security standards.
Work in a team-oriented environment
Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.
Perform On-Call duties 24 hours a day, 7 days a week.
Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
Must be willing to perform pre-site inspections as required.
Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability.
Recommend and implement hardware and software upgrades to enhance gaming experiences.
Undertake on-site visits to gaming locations to perform installations, maintenance, and repairs.
Provide technical guidance to junior technicians and ensure service tasks are completed to the highest standards.
Install, remove, convert, troubleshoot repair, and set options and repair games in a field environment.
Offer remote technical assistance to customers when on-site visits are not required.
Utilize various communication channels to diagnose and resolve issues efficiently.
Ensure that all service tasks are completed in compliance with company standards and industry regulations.
Perform thorough testing and quality checks after repairs and installations.
Must be able to Troubleshoot problems for customers and other technicians.
Assist senior technicians in the planning of major projects.
Mentor and train junior technicians, sharing technical knowledge and best practices.
Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance.
Ability to read and translate schematic diagrams.
Manage and track inventory of spare parts, tools, and equipment. Ensure the availability of necessary resources to minimize downtime during service tasks.
Analyze service reports, customer feedback, and equipment performance data to identify recurring issues and propose improvements to prevent future problems.
Enforce strict adherence to safety protocols during on-site visits.
Other duties as required and/or assigned.
Skills / Abilities:
High School Associated Electronic Degree or a related field or equivalent
Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook.
Strong written, and oral communication skills
Excellent customer service skills and ability to multi-task and manage priorities.
Ability to work independently either individually or within a team structure with minimal direction.
Have strong organizational and analytical skills and good follow-through required.
To learn more about us and quick response on applications Please visit our website: Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group!
Benefits:
401(k)
Medical, Dental, Vision
Life insurance
Paid Time Off
Insurance
Schedule: 8-hour shift
Job Type: Full-time
Empire Technological Group Ltd. DBA Aruze Gaming Global is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees.
Requirements:
Empire Technological Group Limited DBA Aruze Gaming Global is looking to add a
Field Service Technician II
to our team!
Las Vegas
Responsibilities:
Demonstrate an in-depth understanding of gaming equipment, including gaming machines, consoles, peripherals, and associated software.
Effectively troubleshoot, diagnose, and resolve complex technical problems reported by customers.
Must be able to demonstrate computer literacy.
Ability to maintain detailed knowledge of Empire Technological groups platforms.
Ensure compliance with all gaming laws, regulations, and security standards.
Work in a team-oriented environment
Must be willing to work extended hours, work shifts, on-call for dispatch and variable work shifts.
Must be able to travel with little or no notice, potential extended periods and must be able to travel by air.
Perform On-Call duties 24 hours a day, 7 days a week.
Act as an escalation point for challenging technical issues that require higher-level expertise. Collaborate closely with the support team and other departments to resolve complex cases promptly.
Must be willing to perform pre-site inspections as required.
Optimize gaming equipment and systems to achieve maximum performance, efficiency, and reliability.
Recommend and implement hardware and software upgrades to enhance gaming experiences.
Undertake on-site visits to gaming locations to perform installations, maintenance, and repairs.
Provide technical guidance to junior technicians and ensure service tasks are completed to the highest standards.
Install, remove, convert, troubleshoot repair, and set options and repair games in a field environment.
Offer remote technical assistance to customers when on-site visits are not required.
Utilize various communication channels to diagnose and resolve issues efficiently.
Ensure that all service tasks are completed in compliance with company standards and industry regulations.
Perform thorough testing and quality checks after repairs and installations.
Must be able to Troubleshoot problems for customers and other technicians.
Assist senior technicians in the planning of major projects.
Mentor and train junior technicians, sharing technical knowledge and best practices.
Conduct training sessions for customers to enhance their understanding of gaming equipment usage and maintenance.
Ability to read and translate schematic diagrams.
Manage and track inventory of spare parts, tools, and equipment. Ensure the availability of necessary resources to minimize downtime during service tasks.
Analyze service reports, customer feedback, and equipment performance data to identify recurring issues and propose improvements to prevent future problems.
Enforce strict adherence to safety protocols during on-site visits.
Other duties as required and/or assigned.
Skills / Abilities:
High School Associated Electronic Degree or a related field or equivalent
Must be computer literate, with excellent knowledge of MS Software including Excel, Word, PowerPoint, and Outlook.
Strong written, and oral communication skills
Excellent customer service skills and ability to multi-task and manage priorities.
Ability to work independently either individually or within a team structure with minimal direction.
Have strong organizational and analytical skills and good follow-through required.
To learn more about us and quick response on applications Please visit our website: Please visit Home - Aruze Gaming (aruzeglobal.com) / to learn more about Empire Technological Group!
Benefits:
401(k)
Medical, Dental, Vision
Life insurance
Paid Time Off
Insurance
Schedule: 8-hour shift
Job Type: Full-time
Empire Technological Group Ltd. DBA Aruze Gaming Global is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees.
Requirements: