Golden State Foods
Overview
The Operations Manager plans and manages warehouse, or transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction.
This person should be qualified to assume General Manager duties in their absence.
Who is QCD?
Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.
Competitive salary bonus and car allowance, plus other great benefits of employment by QCD.
Responsibilities ESSENTIAL FUNCTIONS:
Plans and coordinates warehouse, transportation, or purchasing activities to ensure that department and GSF/QCD productivity and quality objectives are met or exceeded. (25%)
Manages assigned staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Assists in the recruitment and selection of employees.
(20%)
Audits operational procedures and programs to identify and implement improvements in product availability, storage, sanitation, security and inventory delivery, resulting in increased timeliness and productivity. (15%)
Develops, audits, and controls the budget within plan. (10%)
Oversees purchasing, leasing, and maintenance of distribution equipment (tractors, trailers, material handling equipment) to achieve safety, longevity, and efficiency objectives. (10%)
Develops and implements policies and procedures to comply with company, customer, and regulatory agency guidelines for safety and productivity. (10%)
Communicates with senior management and employees to ensure the effective dissemination of company policies, analysis, and operations-related information required for effective decision-making. (10%)
Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Manages, through subordinate supervisors, approximately 100 mostly hourly employees
PERFORMANCE CATEGORIES
Productivity/quality standards:
accuracy, timeliness, thoroughness
Productivity/quality standards:
cases per man hour
Productivity/quality standards:
delivery efficiency and timeliness
Productivity/quality standards:
off load rates
Regulatory agency compliance
Plant and delivery equipment cleanliness and serviceability
Budget
Cost containment
Employee development
Recruitment and retention of workforce to meet GSF’s staffing needs
Teamwork within the department and across departments
Customer satisfaction
Vendor relations
Safety standards and procedures:
employees
Safety standards and procedures:
food
Safety standards and procedures:
facility and equipment
Qualifications MINIMUM QUALIFICATIONS:
Education and experience equivalent to:
Education/Certification:
Bachelor’s degree in purchasing or logistics management from an accredited college or university preferred.
Relevant experience will be considered in lieu of a bachelor degree.
Experience:
7 to 10 years of relevant work experience in a manufacturing or distribution environment with increasing management experience
Must have strong experience working with warehouse management systems and ERP systems.
Experience working with in house transportation (drivers and fleet) preferred.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
Warehouse concepts and techniques (E)
Transportation concepts and techniques (E)
Purchasing concepts and techniques (J)
Regulatory policies and procedures (OSHA, DOT) (J)
Budgetary concepts and procedures (J)
Financial analysis and reporting (J)
Customer service concepts and techniques (J)
Management concepts and techniques (J)
Inventory control concepts and techniques (J)
Computerized inventory control systems (J)
PC word processing/spreadsheet software (B)
Skill and ability to:
Manage and motivate employees in a team-based environment
Identify problems or irregularities for early resolution
Communicate and coordinate effectively with employees verbally and in writing
Communicate and coordinate effectively with internal and external customers
Travel via airplane and automobile
Work effectively in a general business environment, with a focus on high levels of quality and customer service
Act in accordance with GSF’s Values and Creed
This person should be qualified to assume General Manager duties in their absence.
Who is QCD?
Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.
Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.
Competitive salary bonus and car allowance, plus other great benefits of employment by QCD.
Responsibilities ESSENTIAL FUNCTIONS:
Plans and coordinates warehouse, transportation, or purchasing activities to ensure that department and GSF/QCD productivity and quality objectives are met or exceeded. (25%)
Manages assigned staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Assists in the recruitment and selection of employees.
(20%)
Audits operational procedures and programs to identify and implement improvements in product availability, storage, sanitation, security and inventory delivery, resulting in increased timeliness and productivity. (15%)
Develops, audits, and controls the budget within plan. (10%)
Oversees purchasing, leasing, and maintenance of distribution equipment (tractors, trailers, material handling equipment) to achieve safety, longevity, and efficiency objectives. (10%)
Develops and implements policies and procedures to comply with company, customer, and regulatory agency guidelines for safety and productivity. (10%)
Communicates with senior management and employees to ensure the effective dissemination of company policies, analysis, and operations-related information required for effective decision-making. (10%)
Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Manages, through subordinate supervisors, approximately 100 mostly hourly employees
PERFORMANCE CATEGORIES
Productivity/quality standards:
accuracy, timeliness, thoroughness
Productivity/quality standards:
cases per man hour
Productivity/quality standards:
delivery efficiency and timeliness
Productivity/quality standards:
off load rates
Regulatory agency compliance
Plant and delivery equipment cleanliness and serviceability
Budget
Cost containment
Employee development
Recruitment and retention of workforce to meet GSF’s staffing needs
Teamwork within the department and across departments
Customer satisfaction
Vendor relations
Safety standards and procedures:
employees
Safety standards and procedures:
food
Safety standards and procedures:
facility and equipment
Qualifications MINIMUM QUALIFICATIONS:
Education and experience equivalent to:
Education/Certification:
Bachelor’s degree in purchasing or logistics management from an accredited college or university preferred.
Relevant experience will be considered in lieu of a bachelor degree.
Experience:
7 to 10 years of relevant work experience in a manufacturing or distribution environment with increasing management experience
Must have strong experience working with warehouse management systems and ERP systems.
Experience working with in house transportation (drivers and fleet) preferred.
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
Warehouse concepts and techniques (E)
Transportation concepts and techniques (E)
Purchasing concepts and techniques (J)
Regulatory policies and procedures (OSHA, DOT) (J)
Budgetary concepts and procedures (J)
Financial analysis and reporting (J)
Customer service concepts and techniques (J)
Management concepts and techniques (J)
Inventory control concepts and techniques (J)
Computerized inventory control systems (J)
PC word processing/spreadsheet software (B)
Skill and ability to:
Manage and motivate employees in a team-based environment
Identify problems or irregularities for early resolution
Communicate and coordinate effectively with employees verbally and in writing
Communicate and coordinate effectively with internal and external customers
Travel via airplane and automobile
Work effectively in a general business environment, with a focus on high levels of quality and customer service
Act in accordance with GSF’s Values and Creed