ZipRecruiter
Field Services Technician l - Dexter, MI, Operating north
ZipRecruiter, North Branch, Minnesota, United States, 55056
Job DescriptionJob Description
Field Services Technician I
Are you a hands-on worker that is results driven? Does supplying a service to a customer that would otherwise be out of reach sound rewarding? Create your own personal connections as you work face to face with individual customers in this unique and rewarding role, allowing use of your own personal work truck, individual order schedules, and more.
Organization:
Mercury Wireless is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Wireless' rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Position Summary:
The Field Services Team of Mercury Wireless is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customer’s needs. Field Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Field Team Leader.
Location:
Ann Arbor Service Region, Service center located in Dexter, MI. Depart from home for job list, serving north of Dexter. Position Type:
Full-Time Compensation:
Competitive Pay Benefits:
Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Key responsibilities and accountabilities:
Installation of broadband equipment at customer premises
Interact with subscribers and represent the company in a professional manner
Properly configure and connect customer's home equipment to the Mercury Network
Troubleshoot broadband customer equipment
Assist sales team with localized marketing efforts
Skills & Requirements:
Follow cabling procedures for wiring homes and businesses
Comfortable working on ladders, roofs, confined spaces and other residential and commercial spaces as needed.
Basic mechanical skills
Knowledge of and ability to operate basic hand and power tools
Basic computer skills and proficiency with computers
Basic computer networking skills and knowledge
Use of PC based applications to program and diagnose various communications equipment
Clean driving record and valid driver’s license
Self-Motivated
Customer service oriented and professional in appearance
Ability to communicate effectively, both orally and in writing
Company Provided Training:
Safety training
OSHA Certifications
Installation and equipment training
Ethernet wiring
Networking Training and Concepts
VoIP training
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of , , , , , protected veteran status, , , or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.
Field Services Technician I
Are you a hands-on worker that is results driven? Does supplying a service to a customer that would otherwise be out of reach sound rewarding? Create your own personal connections as you work face to face with individual customers in this unique and rewarding role, allowing use of your own personal work truck, individual order schedules, and more.
Organization:
Mercury Wireless is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. The Company connected its first subscriber in December of 2007. Today Mercury Wireless' rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Position Summary:
The Field Services Team of Mercury Wireless is the customer facing unit of the company. The team should be professional in attitude and appearance and engaged with our customer’s needs. Field Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Field Team Leader.
Location:
Ann Arbor Service Region, Service center located in Dexter, MI. Depart from home for job list, serving north of Dexter. Position Type:
Full-Time Compensation:
Competitive Pay Benefits:
Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Key responsibilities and accountabilities:
Installation of broadband equipment at customer premises
Interact with subscribers and represent the company in a professional manner
Properly configure and connect customer's home equipment to the Mercury Network
Troubleshoot broadband customer equipment
Assist sales team with localized marketing efforts
Skills & Requirements:
Follow cabling procedures for wiring homes and businesses
Comfortable working on ladders, roofs, confined spaces and other residential and commercial spaces as needed.
Basic mechanical skills
Knowledge of and ability to operate basic hand and power tools
Basic computer skills and proficiency with computers
Basic computer networking skills and knowledge
Use of PC based applications to program and diagnose various communications equipment
Clean driving record and valid driver’s license
Self-Motivated
Customer service oriented and professional in appearance
Ability to communicate effectively, both orally and in writing
Company Provided Training:
Safety training
OSHA Certifications
Installation and equipment training
Ethernet wiring
Networking Training and Concepts
VoIP training
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of , , , , , protected veteran status, , , or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.