House of Blues
Job Summary:
The Role:
Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house
Responsibilities:
Guest Relations
Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Hospitality zone
Obtain guests' names, number in the party, physical descriptions (units that use the pager system), arrival times, and any needs for children when applicable
Anticipate and respond to guest needs (guest satisfaction)
Direct guest to the appropriate location to wait when on a wait
Estimate and quote accurate wait times for tables
Lead guests to tables, place menu on the table for guest, wait for guests to be seated before leaving the table
Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
Pick up guest lists for any special events.
Handle concert tickets and signature sheet.
Obtain the Production sheet for the current night
Obtain current member and spouse lists.
Check the foundation membership card and photo ID
Adherent to the HOB dress code policy of the foundation lounge
Hand out wristband and /or opera box passes
Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
Knowledge of House of Blues-related art, music, and history
Adhere to the HOB Hospitality Zone
Communicate with other support departments
Communicate to door host, kitchen, and Foundation Room Managers, to ensure proper flow
Communicate to the kitchen when large parties and special event parties have been seated.
Atmosphere (Maintenance/Cleaning)
Keep the host area clean and organized throughout the shift (shift mechanics).
Keep the floor in the host area free of spills, food, trash, or other obstacles
Polish and clean all entry door windows throughout the shift
Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand
Maintain line of sight/atmosphere control by circulating through the work area throughout the shift
Maintain House of Blues safety and sanitation standards
Assist Other Departments as Needed
Assist other employees and departments as needed (teamwork)
Adherence to standard operating procedures
Attend pre-shift meetings conducted by the Manager on duty prior to the start of each shift
IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:
Appearance
Punctuality/Attendance
Attitude/Teamwork
Opening and Closing duties
Job Skills/Knowledge/Productivity
Adherence to Policy
Sanitation and Safety
Guest Satisfaction
Communications
Qualifications:
Required:
Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM)
High School Diploma Music Mall and Retail operations
Working knowledge of restaurant operations, seating procedures, guest relations, problem-solving
Entry Knowledge of
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Flexible Hours
Preferred:
Point of Sales knowledge, preferably MICROS
Previous experience handling VIP customers
Previous Customer Service/Host experience
Skills in interpersonal communication and teamwork
Physical Demands/Working Environment:
The working environment is fast-paced
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques
The Role:
Meet, greet, and seat all guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house
Responsibilities:
Guest Relations
Greet all guests promptly and courteously in a professional manner
Control the flow of guests coming into the restaurant and those who are waiting for a table
Hospitality zone
Obtain guests' names, number in the party, physical descriptions (units that use the pager system), arrival times, and any needs for children when applicable
Anticipate and respond to guest needs (guest satisfaction)
Direct guest to the appropriate location to wait when on a wait
Estimate and quote accurate wait times for tables
Lead guests to tables, place menu on the table for guest, wait for guests to be seated before leaving the table
Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.
Pick up guest lists for any special events.
Handle concert tickets and signature sheet.
Obtain the Production sheet for the current night
Obtain current member and spouse lists.
Check the foundation membership card and photo ID
Adherent to the HOB dress code policy of the foundation lounge
Hand out wristband and /or opera box passes
Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner
Knowledge of House of Blues-related art, music, and history
Adhere to the HOB Hospitality Zone
Communicate with other support departments
Communicate to door host, kitchen, and Foundation Room Managers, to ensure proper flow
Communicate to the kitchen when large parties and special event parties have been seated.
Atmosphere (Maintenance/Cleaning)
Keep the host area clean and organized throughout the shift (shift mechanics).
Keep the floor in the host area free of spills, food, trash, or other obstacles
Polish and clean all entry door windows throughout the shift
Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand
Maintain line of sight/atmosphere control by circulating through the work area throughout the shift
Maintain House of Blues safety and sanitation standards
Assist Other Departments as Needed
Assist other employees and departments as needed (teamwork)
Adherence to standard operating procedures
Attend pre-shift meetings conducted by the Manager on duty prior to the start of each shift
IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:
Appearance
Punctuality/Attendance
Attitude/Teamwork
Opening and Closing duties
Job Skills/Knowledge/Productivity
Adherence to Policy
Sanitation and Safety
Guest Satisfaction
Communications
Qualifications:
Required:
Nevada Gaming Registration/ Responsible Alcohol Awareness Training Certification (TAM)
High School Diploma Music Mall and Retail operations
Working knowledge of restaurant operations, seating procedures, guest relations, problem-solving
Entry Knowledge of
Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
Ability to seat guests in a high-volume restaurant at a pace that maximizes efficiency of service and performance of overall operations
Flexible Hours
Preferred:
Point of Sales knowledge, preferably MICROS
Previous experience handling VIP customers
Previous Customer Service/Host experience
Skills in interpersonal communication and teamwork
Physical Demands/Working Environment:
The working environment is fast-paced
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 25 lbs using proper lifting techniques