Capital One
Are you a creative thinker and innovator? Join us as a Senior Associate, Content Strategy Specialist at Capital One, where we are redefining banking by crafting engaging customer experiences. Our mission is to help our customers succeed through ingenuity and simplicity.
This hybrid position is based in Plano, TX, with relocation required for candidates outside the Dallas area.
At Capital One, we cultivate a collaborative and open environment where diverse perspectives fuel innovation. Our associates are dedicated to serving our customers with humility and respect, on a quest to change banking for good.
Your Responsibilities:
As a vital member of our team, you'll: Collaboration & Connection
Work closely with technology, product, and business teams to identify customer and business needs, translating them into intuitive digital experiences. Simplify complex concepts to enhance product understanding and customer experience. Advocate for the customer using human-centered design methods, ensuring our communications resonate and engage effectively. Champion a design-focused approach grounded in research, always representing the voice of the customer. Collaborate with partners across different regions to drive alignment and innovative solutions. Promote an experience mindset in all projects, prioritizing user engagement and satisfaction. Discovery & Delivery
Conduct research and empathy studies to deeply understand customer needs and information flow throughout their journey. Frame challenges, extract key insights, and develop methodologies that address customer requirements. Translate product functionality into user-friendly language and solutions. Shape strategies for addressing problems and guiding the team toward effective solutions. Create impactful product experiences across multiple channels such as web, mobile apps, email, and more. Ensure clarity and consistency in all content, aligning with our brand voice. Focus on iterating brand voice for simplicity and high comprehension. Adhere to compliance standards while maintaining natural, engaging content. Facilitate workshops with stakeholders to ensure alignment with business goals. Collaborate with designers to enhance product design and contribute to our design community. Basic Qualifications
A minimum of 2 years' experience in product-focused content creation, editorial, or information architecture. Preferred Qualifications
Experience creating content across various channels. Able to work effectively with a range of business partners. Familiar with established design systems. Capital One is not currently offering employment sponsorship for this position. The salary range for this role in Plano, TX is $99,100 - $113,100, inclusive of performance-based incentives. We also offer comprehensive benefits to support your well-being. Join us and contribute to a workplace that values diversity and inclusion. Capital One is an equal opportunity employer. We encourage applicants from all backgrounds to apply.
As a vital member of our team, you'll: Collaboration & Connection
Work closely with technology, product, and business teams to identify customer and business needs, translating them into intuitive digital experiences. Simplify complex concepts to enhance product understanding and customer experience. Advocate for the customer using human-centered design methods, ensuring our communications resonate and engage effectively. Champion a design-focused approach grounded in research, always representing the voice of the customer. Collaborate with partners across different regions to drive alignment and innovative solutions. Promote an experience mindset in all projects, prioritizing user engagement and satisfaction. Discovery & Delivery
Conduct research and empathy studies to deeply understand customer needs and information flow throughout their journey. Frame challenges, extract key insights, and develop methodologies that address customer requirements. Translate product functionality into user-friendly language and solutions. Shape strategies for addressing problems and guiding the team toward effective solutions. Create impactful product experiences across multiple channels such as web, mobile apps, email, and more. Ensure clarity and consistency in all content, aligning with our brand voice. Focus on iterating brand voice for simplicity and high comprehension. Adhere to compliance standards while maintaining natural, engaging content. Facilitate workshops with stakeholders to ensure alignment with business goals. Collaborate with designers to enhance product design and contribute to our design community. Basic Qualifications
A minimum of 2 years' experience in product-focused content creation, editorial, or information architecture. Preferred Qualifications
Experience creating content across various channels. Able to work effectively with a range of business partners. Familiar with established design systems. Capital One is not currently offering employment sponsorship for this position. The salary range for this role in Plano, TX is $99,100 - $113,100, inclusive of performance-based incentives. We also offer comprehensive benefits to support your well-being. Join us and contribute to a workplace that values diversity and inclusion. Capital One is an equal opportunity employer. We encourage applicants from all backgrounds to apply.