CRG
Leave of Absence (LOA) Coordinator
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
The Leave of Absence Coordinator supports employees through the administration of Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) processes.
Opportunity:
1 year contract Schedule:
HYBRID in Charlotte Compensation:
$20/hour Responsibilities:
Assist employees with STD, FMLA, and ADA leave processes, ensuring compliance with applicable laws and company policies. Handle high-volume inbound calls while managing multiple tasks and priorities. Document all call interactions accurately in the leave management system. Investigate and resolve discrepancies related to leave requests. Maintain organized records and documentation using relevant systems. Track leave statuses and follow up on required documentation (e.g., medical certifications, extension requests). Collaborate with Unit Managers, HR, and the Benefits Team to ensure timely communication regarding employee leave status. Retrieve and process mail delivered to the Leave of Absence department. Review and determine which documents require scanning into the Absence Tracker system. Update systems as needed for returned mail. Qualifications:
Bachelor's degree or 3+ years of experience in leave administration. Knowledge of federal and state leave regulations, including FMLA. Minimum of 3 years of customer service experience. Strong verbal communication and active listening skills. Excellent organizational and multitasking abilities. Detail-oriented with strong problem-solving and follow-up skills. Ability to thrive in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite. Bilingual (English/Spanish) preferred. Category Code: JN007 #LI-SH1
The Leave of Absence Coordinator supports employees through the administration of Short-Term Disability (STD), Family Medical Leave Act (FMLA), and Americans with Disabilities Act (ADA) processes.
Opportunity:
1 year contract Schedule:
HYBRID in Charlotte Compensation:
$20/hour Responsibilities:
Assist employees with STD, FMLA, and ADA leave processes, ensuring compliance with applicable laws and company policies. Handle high-volume inbound calls while managing multiple tasks and priorities. Document all call interactions accurately in the leave management system. Investigate and resolve discrepancies related to leave requests. Maintain organized records and documentation using relevant systems. Track leave statuses and follow up on required documentation (e.g., medical certifications, extension requests). Collaborate with Unit Managers, HR, and the Benefits Team to ensure timely communication regarding employee leave status. Retrieve and process mail delivered to the Leave of Absence department. Review and determine which documents require scanning into the Absence Tracker system. Update systems as needed for returned mail. Qualifications:
Bachelor's degree or 3+ years of experience in leave administration. Knowledge of federal and state leave regulations, including FMLA. Minimum of 3 years of customer service experience. Strong verbal communication and active listening skills. Excellent organizational and multitasking abilities. Detail-oriented with strong problem-solving and follow-up skills. Ability to thrive in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite. Bilingual (English/Spanish) preferred. Category Code: JN007 #LI-SH1