Warners' Stellian Co., Inc.
A day in the life of a Sales Manager:
Open and close retail store
Assists both customers with customer service questions, handling escalated customer issues as needed and other departments with any issues and questions
Oversees the cleanliness and presentation of the sales floor, posting of rebates, and accuracy of pricing
Reviews department reports and sales orders, following up with sales associates as needed
Motivates associates to achieve sales and warranty goals including coaching, training and directing staff in order to maintain enhance engagement, skill proficiency and productivity
Follows up on customer surveys and online review as needed
Ensures customer payments are collected timely by all team members
Creates staff schedule and ensures store is properly staffed
Conducts monthly and annual associate reviews as directed
Identifies and implements process improvements
Perform duties of a Sales Associate, including
Assists customers to qualify needs and demonstrate merchandise using feature benefit formula
Attends ongoing training sessions
Explains purchase, warranty, and financing options
Assists customers with questions
Calculates the cost and payment due
Completes sales order, including entering the order into NetSuite
Resolves customer complaints and follows-up to ensure satisfaction
Handles incoming phone calls quickly and courteously
Makes follow up calls on existing quotes in a timely manner
Follows sales order through to delivery or pick-up
Positions Supervised:
Sales Associates Receptionists To succeed in the role:
To perform the job successfully, an individual should demonstrate the following competencies:
Extensive product knowledge Ability to anticipate customer needs and recommend merchandise Excellent sales skills Demonstrates outstanding communication skills, active listening, empathy, professionalism, and problem-solving skills Has good attention to detail and accuracy in all aspects of work and documentation Ability to be flexible and adapt to change Ability to make judgement calls in the moment to help customers while being fair to both the customer and the organization Ability to work independently with minimal supervision Excellent organizational skills Ability to work on cross-functional teams Ability to effectively supervise staff Thorough understanding of department processes and policies Ability to be consistent and reliable with attendance, work product, and service level Ability to perform role in alignment with company values Job Qualifications:
Education and/or Experience:
Appliance sales experience Previous management experience preferred
Company overview: Warners' Stellian is the Midwest's retail appliance specialist. Family owned and operated for more than 60 years, we provide an unmatched shopping experience with exceptional service at 13 great store locations.
Core values:
Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.
Job Type: Full-time, Part-time
Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Sales Associates Receptionists To succeed in the role:
To perform the job successfully, an individual should demonstrate the following competencies:
Extensive product knowledge Ability to anticipate customer needs and recommend merchandise Excellent sales skills Demonstrates outstanding communication skills, active listening, empathy, professionalism, and problem-solving skills Has good attention to detail and accuracy in all aspects of work and documentation Ability to be flexible and adapt to change Ability to make judgement calls in the moment to help customers while being fair to both the customer and the organization Ability to work independently with minimal supervision Excellent organizational skills Ability to work on cross-functional teams Ability to effectively supervise staff Thorough understanding of department processes and policies Ability to be consistent and reliable with attendance, work product, and service level Ability to perform role in alignment with company values Job Qualifications:
Education and/or Experience:
Appliance sales experience Previous management experience preferred
Company overview: Warners' Stellian is the Midwest's retail appliance specialist. Family owned and operated for more than 60 years, we provide an unmatched shopping experience with exceptional service at 13 great store locations.
Core values:
Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family.
Job Type: Full-time, Part-time
Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable and accessible environment where all associates feel valued, respected, and supported. If you need assistance or an accommodation during the application or interview process, you may call us at 651-222-0011.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.