EchoStar
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
As a member of a balanced and empowered product team, you will partner and share ownership of your product area with a product manager and tech lead with the responsibility for assuring the usability of your product and how customers experience the value provided by that product.
Key Responsibilities:
Understand users behaviors and needs through data and qualitative research
Refine and evolve the user experience of subscription management and retention initiatives
Lead qualitative user research to gather insights and act on them
Develop information architectures, user and task flows, interaction design, and UI
Lead design of prototypes and usability testing of those prototypes
Lead documentation and maintenance of prototypes
Give and receive feedback to continually raise the bar for quality
Advocate for end-users throughout the product development lifecycle and align solutions with their needs
Contribute to a growing design system and library of components that operationalize design work to ensure consistency in execution and outcomes
Take pride in listening, communicating, and collaborating exceptionally well
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree in UX, Interaction Design, HCI or similar from a four-year college or university or certification and or relevant work experience or a combination of education and relevant work experience
At least 3-6 years experience as a UX, Product Designer, or similar role
Real-world experience applying principles of agile, Design Thinking, and/or User-Centered Design processes and methods to the product development life-cycle
Pay TV or streaming services experience preferred
Previous Retention product area experience preferred
Skills and Qualifications:
Relevant experience shipping products on web product teams
End-to-end, applied experience in UX and product design best-practices
Excellent design and research skills combined with a desire to learn and iterate on your skills and work
Self-motivated, disciplined, with a can-do and helpful attitude - able to journey into ambiguous spaces, make sense out of chaos, and emerge with insights
An intuitive eye for spotting unmet customer needs
Excellent communication skills - engaging and influencing a variety of audiences
Experience with design and AI tools, such as Figma
Flexible in your practice and process of design, adaptive to change
Proactive in seeking out information and industry trends to anticipate the needs of the business and customer
Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $83,160.00/Year - $118,800.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
As a member of a balanced and empowered product team, you will partner and share ownership of your product area with a product manager and tech lead with the responsibility for assuring the usability of your product and how customers experience the value provided by that product.
Key Responsibilities:
Understand users behaviors and needs through data and qualitative research
Refine and evolve the user experience of subscription management and retention initiatives
Lead qualitative user research to gather insights and act on them
Develop information architectures, user and task flows, interaction design, and UI
Lead design of prototypes and usability testing of those prototypes
Lead documentation and maintenance of prototypes
Give and receive feedback to continually raise the bar for quality
Advocate for end-users throughout the product development lifecycle and align solutions with their needs
Contribute to a growing design system and library of components that operationalize design work to ensure consistency in execution and outcomes
Take pride in listening, communicating, and collaborating exceptionally well
Skills, Experience and Requirements
Education and Experience:
Bachelor's degree in UX, Interaction Design, HCI or similar from a four-year college or university or certification and or relevant work experience or a combination of education and relevant work experience
At least 3-6 years experience as a UX, Product Designer, or similar role
Real-world experience applying principles of agile, Design Thinking, and/or User-Centered Design processes and methods to the product development life-cycle
Pay TV or streaming services experience preferred
Previous Retention product area experience preferred
Skills and Qualifications:
Relevant experience shipping products on web product teams
End-to-end, applied experience in UX and product design best-practices
Excellent design and research skills combined with a desire to learn and iterate on your skills and work
Self-motivated, disciplined, with a can-do and helpful attitude - able to journey into ambiguous spaces, make sense out of chaos, and emerge with insights
An intuitive eye for spotting unmet customer needs
Excellent communication skills - engaging and influencing a variety of audiences
Experience with design and AI tools, such as Figma
Flexible in your practice and process of design, adaptive to change
Proactive in seeking out information and industry trends to anticipate the needs of the business and customer
Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $83,160.00/Year - $118,800.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.