iFLY, LLC
Front Desk / Customer Service Representative - Part Time
iFLY, LLC, Union City, California, United States, 94587
Front Desk / Customer Service Representative - Part Time
For the First SIX Months of Employment, iFLY will GUARANTEE a MINIMUM HOURLY Rate of $20/hour (could be more depending on sales!) After six months, the normal pay structure will take effect: $16.52/hour base rate plus commissions!
Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.
iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
Every team member on the iFLY Flight Crew exemplify and deliver our core values of
SOAR :
S afety First O utrageous Passion A ccountability R espect
CSR Day-to-Day:
Safety
- Promote customer safety throughout their time in the wind tunnel and facility Sales
– Actively listen to guests to recommend and sell experiences that improve their time at iFLY Service
- Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner Service
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through Additional Responsibilities
- Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage. Ability to:
Stand for about 8 hours a day while working on a point-of-sale system Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph What We are Looking For:
Must be 18 years of age or older Weekend availability is required High school diploma or equivalent (required) Exceptional sales skills Exceptional customer-service skills Confidence in phone and face-to-face communication Ability to resolve conflicts, to multi-task, and to understand customer needs Friendly, upbeat, compassionate, and personable attitude Integrity, punctuality, and professional appearance Ability to work well within a team maintaining positive relationships Basic computer skills The Good Stuff:
Average hourly rate, including commissions - $18-20/hr. (base + commission) Paid time off (PTO) Holiday pay options Tuition reimbursement Referral bonus program Employee discount on retail merchandise and flight packages Free flight time for employees and immediate family!
All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
For the First SIX Months of Employment, iFLY will GUARANTEE a MINIMUM HOURLY Rate of $20/hour (could be more depending on sales!) After six months, the normal pay structure will take effect: $16.52/hour base rate plus commissions!
Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.
iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
Every team member on the iFLY Flight Crew exemplify and deliver our core values of
SOAR :
S afety First O utrageous Passion A ccountability R espect
CSR Day-to-Day:
Safety
- Promote customer safety throughout their time in the wind tunnel and facility Sales
– Actively listen to guests to recommend and sell experiences that improve their time at iFLY Service
- Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner Service
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through Additional Responsibilities
- Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage. Ability to:
Stand for about 8 hours a day while working on a point-of-sale system Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph What We are Looking For:
Must be 18 years of age or older Weekend availability is required High school diploma or equivalent (required) Exceptional sales skills Exceptional customer-service skills Confidence in phone and face-to-face communication Ability to resolve conflicts, to multi-task, and to understand customer needs Friendly, upbeat, compassionate, and personable attitude Integrity, punctuality, and professional appearance Ability to work well within a team maintaining positive relationships Basic computer skills The Good Stuff:
Average hourly rate, including commissions - $18-20/hr. (base + commission) Paid time off (PTO) Holiday pay options Tuition reimbursement Referral bonus program Employee discount on retail merchandise and flight packages Free flight time for employees and immediate family!
All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.