National Express LLC
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy
Facilitating the flow of information within the Customer Service Center
Assisting with Recruiting tasks such as call backs, initial interviews, recruiting events, and recruiting planning
Assisting with Accounts Receivable, Accounts Payable, and Payroll tasks as needed
Assisting with customer required reports and paperwork
Entering information into various computer systems/applications
Encouraging compliance with company policies and procedures
Maintaining accurate, organized, and up to date filing systems for all administrative records
Maintaining security of all files and records
Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned
Qualifications
High school Diploma or equivalent required
1 to 3 years of experience with computerized operations systems
Experience conducting phone and in person interviews
Experience with setting up recruiting events
Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
Demonstrated data entry skills
Ability to maintain accuracy and speed in data entry
Strong working knowledge of basic office equipment
Excellent verbal and written communication skills
Strong interpersonal skills along with demonstrated diplomacy skills
Strong clerical skills
Careful attention to detail
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law
National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy
Facilitating the flow of information within the Customer Service Center
Assisting with Recruiting tasks such as call backs, initial interviews, recruiting events, and recruiting planning
Assisting with Accounts Receivable, Accounts Payable, and Payroll tasks as needed
Assisting with customer required reports and paperwork
Entering information into various computer systems/applications
Encouraging compliance with company policies and procedures
Maintaining accurate, organized, and up to date filing systems for all administrative records
Maintaining security of all files and records
Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
Other duties as assigned
Qualifications
High school Diploma or equivalent required
1 to 3 years of experience with computerized operations systems
Experience conducting phone and in person interviews
Experience with setting up recruiting events
Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
Demonstrated data entry skills
Ability to maintain accuracy and speed in data entry
Strong working knowledge of basic office equipment
Excellent verbal and written communication skills
Strong interpersonal skills along with demonstrated diplomacy skills
Strong clerical skills
Careful attention to detail
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law
National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.