SDH Pizza, Inc.
Job Description :
We are seeking a dynamic and customer-focused Assistant Manager to join our team in Birmingham, United States. As an Assistant Manager, you will play a crucial role in supporting
daily operations, leading team members, and ensuring exceptional customer experiences.
Assist in managing daily operations and ensure smooth workflow Collaborate with the management team to implement and maintain company policies and procedures Oversee and participate in cost control, inventory management, and cash handling processes Provide excellent customer service and address customer inquiries or concerns promptly Train, mentor, and develop team members to enhance their skills and performance Ensure compliance with food safety protocols and maintain a clean, safe work environment Troubleshoot and resolve operational issues as they arise Assist in scheduling and staffing to meet business needs Contribute to the achievement of store performance goals and objectives Support the implementation of marketing initiatives and promotions Qualifications:
Prior leadership or supervisory experience in a fast-paced environment (preferred) Strong knowledge of basic operations procedures and best practices Proven experience in employee training and development Excellent customer service skills with a focus on building positive relationships Proficiency in operating and troubleshooting relevant technology and point-of-sale systems Demonstrated ability in cost control, inventory management, and cash handling Strong communication and interpersonal skills Excellent problem-solving abilities and decision-making skills Ability to multitask and adapt to changing priorities in a dynamic work environment Basic financial management skills, including budget tracking and analysis Detail-oriented with strong organizational skills Team player with the ability to collaborate effectively with staff and management Must be at least 18 years of age
Company Description: Core Values distinguish a company's identity. They are the set of ethics and principles that govern a company's decision making and actions. They also serve as the foundation for the company culture, and the behaviors expected by its workforce. At SDH Pizza, Inc. those foundational values are:
Excellent Customer Service Along with delivering quality product and value, our customers service interactions must be guided by empathy, transparency, authenticity, and patience every single time. When we serve customers guided by these principles their experiences can go from satisfactory to exceptional!
Do the Right Thing Exercise good judgement by "doing the right thing" with each other, our customers, and others. We Do the Right Thing through five principles: Openness; Teamwork; Respect for Each Other; Respect for Our Customers; and Integrity. Strive to understand the impact of our decisions, and accept responsibility for our actions.
Operate Under the Platinum Rule Treat others the way that THEY want to be treated. We must foster an environment of mutual respect, where every team member, customer, and visitor to our stores, feels welcome and appreciated.
Accountability Owning the decisions made and their outcomes. Accountability more than simply acknowledging mistakes, but actively learning from them to drive positive outcomes. Taking ownership of one's actions help foster a culture of trust and improved morale.
Assist in managing daily operations and ensure smooth workflow Collaborate with the management team to implement and maintain company policies and procedures Oversee and participate in cost control, inventory management, and cash handling processes Provide excellent customer service and address customer inquiries or concerns promptly Train, mentor, and develop team members to enhance their skills and performance Ensure compliance with food safety protocols and maintain a clean, safe work environment Troubleshoot and resolve operational issues as they arise Assist in scheduling and staffing to meet business needs Contribute to the achievement of store performance goals and objectives Support the implementation of marketing initiatives and promotions Qualifications:
Prior leadership or supervisory experience in a fast-paced environment (preferred) Strong knowledge of basic operations procedures and best practices Proven experience in employee training and development Excellent customer service skills with a focus on building positive relationships Proficiency in operating and troubleshooting relevant technology and point-of-sale systems Demonstrated ability in cost control, inventory management, and cash handling Strong communication and interpersonal skills Excellent problem-solving abilities and decision-making skills Ability to multitask and adapt to changing priorities in a dynamic work environment Basic financial management skills, including budget tracking and analysis Detail-oriented with strong organizational skills Team player with the ability to collaborate effectively with staff and management Must be at least 18 years of age
Company Description: Core Values distinguish a company's identity. They are the set of ethics and principles that govern a company's decision making and actions. They also serve as the foundation for the company culture, and the behaviors expected by its workforce. At SDH Pizza, Inc. those foundational values are:
Excellent Customer Service Along with delivering quality product and value, our customers service interactions must be guided by empathy, transparency, authenticity, and patience every single time. When we serve customers guided by these principles their experiences can go from satisfactory to exceptional!
Do the Right Thing Exercise good judgement by "doing the right thing" with each other, our customers, and others. We Do the Right Thing through five principles: Openness; Teamwork; Respect for Each Other; Respect for Our Customers; and Integrity. Strive to understand the impact of our decisions, and accept responsibility for our actions.
Operate Under the Platinum Rule Treat others the way that THEY want to be treated. We must foster an environment of mutual respect, where every team member, customer, and visitor to our stores, feels welcome and appreciated.
Accountability Owning the decisions made and their outcomes. Accountability more than simply acknowledging mistakes, but actively learning from them to drive positive outcomes. Taking ownership of one's actions help foster a culture of trust and improved morale.