OLDHAM GOODWIN PAYROLL LLC
Job Details
Job Location New Braunfels, TX
Description
This position is directly responsible for the success of the rooms department of the property. A hands-on approach is necessary to effectively manage the quality of customer service.
This position will report directly to the General Manager of the hotel. The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining Brand Standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. This position will also handle the purchasing and payroll submission for the Front Desk and Housekeeping.
This position will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures. In addition, demonstrate leadership and professional image to associates and guests. The Operations Manager must be able to work a flexible work schedule as the hours for this management position will vary.
Defined Duties
General Manager Support --provide assistance in day to day responsibilities of the General Manager. Exhibit daily leadership and professional communication skills at all times to staff and hotel guests. Serve as the Manager on Duty during the General Managers Absence.
HR support -coordinate with in the event of any work-related injury, sexual harassment, drug infraction, etc. has occurred, and manage the process, keeping the GM informed of the situation. Fill all new hire and data sheets changes accurately and timely to HR. In addition, oversee the production, delivery and filing of employee schedules across all departments.
Accounts Payable -ensuring the accounting department AP matrix and calendar are followed weekly and ensuring all submitted AP requests are entered in the correct general ledger accounts per the established charter of accounts. Manage and process and ensure that GM has reviewed and approved all entries.
Accounts Receivable -ensure all OGG AR policies are in place and followed. Delivery of direct bill invoices and logging of all communications with open accounts is essential to the success of this duty. Processing all payments and ensuring ledger accuracy through regular reconciliation
Front Desk oversight - provides support, develop procedures, and oversee training for the front desk area. Oversee and manage the training of all front desk personnel and ensure all front desk standard operating procedures are followed. Coordinating front desk schedule and occupancy to ensure guest satisfaction and operating budget allowance. Serve as the direct supervisor to all front desk associates
Implement standardized front desk training to include Marriott specific requirements
FOSSE training
Brand Standard guest service training and adherence
Oldham Goodwin policies and procedures for the front desk
Housekeeping Oversight - provides support, develop procedures, oversee training and provide leadership for the housekeeping department on a daily basis. Break out boards, inspect rooms, and provide feedback to housekeepers on a daily basis when assigned to oversee the department. Oversee and manage the training of all housekeeping personnel and ensure all standard operating procedures and cleanliness standards are followed. Coordinating schedules and monitoring productivity to ensure guest satisfaction and operating budget allowance. Serve as the direct supervisor to all housekeepers.
Guest Satisfaction and Quality Assurance -establishes and executes all brand standards. Promote high Guest Satisfaction scores by implementing brand standards and customer service. Follow up on any coaching session with staff to eliminate any repeat service breakdown. Follow and monitor brand enrollment program and implement special enrollment programs dictated by brand. Respond to all guest reviews and guest satisfaction surveys.
Job Location New Braunfels, TX
Description
This position is directly responsible for the success of the rooms department of the property. A hands-on approach is necessary to effectively manage the quality of customer service.
This position will report directly to the General Manager of the hotel. The responsibilities also include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining Brand Standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection. This position will also handle the purchasing and payroll submission for the Front Desk and Housekeeping.
This position will also be involved in the interviewing and hiring of new associates, as well as disciplinary measures. In addition, demonstrate leadership and professional image to associates and guests. The Operations Manager must be able to work a flexible work schedule as the hours for this management position will vary.
Defined Duties
General Manager Support --provide assistance in day to day responsibilities of the General Manager. Exhibit daily leadership and professional communication skills at all times to staff and hotel guests. Serve as the Manager on Duty during the General Managers Absence.
HR support -coordinate with in the event of any work-related injury, sexual harassment, drug infraction, etc. has occurred, and manage the process, keeping the GM informed of the situation. Fill all new hire and data sheets changes accurately and timely to HR. In addition, oversee the production, delivery and filing of employee schedules across all departments.
Accounts Payable -ensuring the accounting department AP matrix and calendar are followed weekly and ensuring all submitted AP requests are entered in the correct general ledger accounts per the established charter of accounts. Manage and process and ensure that GM has reviewed and approved all entries.
Accounts Receivable -ensure all OGG AR policies are in place and followed. Delivery of direct bill invoices and logging of all communications with open accounts is essential to the success of this duty. Processing all payments and ensuring ledger accuracy through regular reconciliation
Front Desk oversight - provides support, develop procedures, and oversee training for the front desk area. Oversee and manage the training of all front desk personnel and ensure all front desk standard operating procedures are followed. Coordinating front desk schedule and occupancy to ensure guest satisfaction and operating budget allowance. Serve as the direct supervisor to all front desk associates
Implement standardized front desk training to include Marriott specific requirements
FOSSE training
Brand Standard guest service training and adherence
Oldham Goodwin policies and procedures for the front desk
Housekeeping Oversight - provides support, develop procedures, oversee training and provide leadership for the housekeeping department on a daily basis. Break out boards, inspect rooms, and provide feedback to housekeepers on a daily basis when assigned to oversee the department. Oversee and manage the training of all housekeeping personnel and ensure all standard operating procedures and cleanliness standards are followed. Coordinating schedules and monitoring productivity to ensure guest satisfaction and operating budget allowance. Serve as the direct supervisor to all housekeepers.
Guest Satisfaction and Quality Assurance -establishes and executes all brand standards. Promote high Guest Satisfaction scores by implementing brand standards and customer service. Follow up on any coaching session with staff to eliminate any repeat service breakdown. Follow and monitor brand enrollment program and implement special enrollment programs dictated by brand. Respond to all guest reviews and guest satisfaction surveys.