Pionear LLC
Bilingual Customer Service Representative
Pionear LLC, Jersey City, New Jersey, United States, 07390
MUST BE BILINGUAL IN ENGLISH AND SPANISH
*Remote in NJ - Must live AND work from home in New Jersey*
We are seeking a motivated and detail-oriented Bilingual Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction over the phone through effective communication and problem-solving.
Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Provide accurate information about products, services, policies, and procedures Resolve customer concerns and complaints efficiently, escalating complex issues when necessary Maintain detailed and accurate records of customer interactions using internal systems Follow up with customers to ensure resolution and satisfaction Collaborate with team members and other departments to improve the overall customer experience Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores Qualifications:
High school diploma or equivalent (Associate or Bachelor's degree a plus) 2+ years of call center, customer service, or related experience required Health insurance (Medicaid/Medicare) experience preferred Must be bilingual in English and Spanish Strong communication, interpersonal, and problem-solving skills Proficiency in basic computer applications and ability to learn new software Ability to multi-task and manage time effectively in a fast-paced environment Empathetic, patient, and able to remain calm under pressure
We are seeking a motivated and detail-oriented Bilingual Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer support by handling inquiries, resolving issues, and ensuring customer satisfaction over the phone through effective communication and problem-solving.
Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner Provide accurate information about products, services, policies, and procedures Resolve customer concerns and complaints efficiently, escalating complex issues when necessary Maintain detailed and accurate records of customer interactions using internal systems Follow up with customers to ensure resolution and satisfaction Collaborate with team members and other departments to improve the overall customer experience Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores Qualifications:
High school diploma or equivalent (Associate or Bachelor's degree a plus) 2+ years of call center, customer service, or related experience required Health insurance (Medicaid/Medicare) experience preferred Must be bilingual in English and Spanish Strong communication, interpersonal, and problem-solving skills Proficiency in basic computer applications and ability to learn new software Ability to multi-task and manage time effectively in a fast-paced environment Empathetic, patient, and able to remain calm under pressure