Diverse Lynx
Job title: Field Service Technician
Job Location: Louisville, KY
Work Model: Onsite
Travel Requirements/OT: OT - Yes
Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites if required.
Shift: Day
Required Skills: • Windows Operating Systems (Windows 10, Windows 11), MAC OS • Office 365, and Microsoft Software (SharePoint, Teams) • PC Hardware troubleshooting and PLC's, scanners, printers
Responsibilities: • Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments. • Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime. • Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards. • Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed. • Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments. • Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses. • Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement. • Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments. • Participate in IT deployments, relocations, and infrastructure upgrades. • Provide off-hours or weekend support as needed for critical site visits or go-lives. • Build relationships and trust with customers and clients • Adhere to company's given rules and regulations • Team up with colleagues and other team members • Great communication skills to work with customers • Amazing problem-solving skills • A technical degree is preferable • Ability to diagnose problems with equipment • Great mechanical aptitude • Ability to communicate in English
Qualifications: • Strong analytical skills. • Hands-on experience with Incident Management and ServiceNow. • Proficiency in the Windows operating system. • Excellent problem-solving skills and attention to detail. • Ability to work collaboratively in a team environment. • Strong communication skills, both written and verbal. • Proactive approach to learning and adapting to new technologies.
Years of Experience: 2-4 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Location: Louisville, KY
Work Model: Onsite
Travel Requirements/OT: OT - Yes
Technicians are expected to travel between 50 to 200 Miles on occasion to cover nearby sites if required.
Shift: Day
Required Skills: • Windows Operating Systems (Windows 10, Windows 11), MAC OS • Office 365, and Microsoft Software (SharePoint, Teams) • PC Hardware troubleshooting and PLC's, scanners, printers
Responsibilities: • Deliver hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), with a focus on clinical and warehouse environments. • Travel to remote clinic locations to install, maintain, and troubleshoot IT systems and ensure minimal downtime. • Install and maintain clinical peripherals (e.g., medical printers, barcode scanners, label printers) and ensure compliance with healthcare IT standards. • Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed. • Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and office environments. • Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses. • Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement. • Comply with local data privacy and regulatory requirements (e.g., HIPAA, GDPR) when working in healthcare environments. • Participate in IT deployments, relocations, and infrastructure upgrades. • Provide off-hours or weekend support as needed for critical site visits or go-lives. • Build relationships and trust with customers and clients • Adhere to company's given rules and regulations • Team up with colleagues and other team members • Great communication skills to work with customers • Amazing problem-solving skills • A technical degree is preferable • Ability to diagnose problems with equipment • Great mechanical aptitude • Ability to communicate in English
Qualifications: • Strong analytical skills. • Hands-on experience with Incident Management and ServiceNow. • Proficiency in the Windows operating system. • Excellent problem-solving skills and attention to detail. • Ability to work collaboratively in a team environment. • Strong communication skills, both written and verbal. • Proactive approach to learning and adapting to new technologies.
Years of Experience: 2-4 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.