MCR Hotels
Canopy Hilton Charlotte Southpark NC is Hiring!
SECTION ONE: MCR Universal Role Standards
EXECUTIVE SUMMARY
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork DUTIES AND EXPECTATIONS
1. Happy Guests
Guest Relations:
Greet guests happily upon arrival and throughout their stay with a smile. Name Use:
Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction:
All Team Members work together to contribute to great guest satisfaction scores. Recovery:
Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge:
Strong knowledge of all features of the hotel facility and amenities. Events:
Awareness and support for all groups and events at the hotel. Technology:
Understanding of relevant technology for each role. Phone Etiquette:
Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness
Sparkling Clean Workspaces:
All areas, both front and back of the house, should be kept clean and well-organized. Pitching In:
Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning:
Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality
Checklists to 100% Accuracy:
All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports:
Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform:
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork
Communication:
Communication between Team Members should be clear, honest, and professional. Can Do Attitude:
Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration:
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Role Specific Duties and Expectations
UPSCALE BARTENDER POSITION
This is a tipped position with competitive earning potential based on service excellence.
The Upscale Bartender provides sophisticated beverage service and dining support in our fine dining establishment. This position requires expertise in craft cocktail preparation, extensive knowledge of premium spirits and wines, and the ability to serve food while maintaining the highest standards of hospitality and professionalism.
RESPONSIBILITIES:
Craft Cocktail Excellence
Advanced Mixology:
Create complex craft cocktails using premium spirits, house-made syrups, fresh ingredients, and advanced techniques including muddling, flaming, and molecular mixology Recipe Development:
Contribute to seasonal cocktail menu development and suggest creative variations on classic cocktails Ingredient Knowledge:
Maintain comprehensive knowledge of premium spirits, liqueurs, bitters, and specialty ingredients including their origins, flavor profiles, and proper applications Presentation Standards:
Execute flawless presentation including proper glassware selection, garnish preparation, and artistic plating techniques Fine Dining Service
Food Service:
Take food orders, relay special requests to kitchen staff, and serve meals with proper fine dining etiquette and timing Course Coordination:
Coordinate beverage pairings with food courses and provide recommendations to enhance the dining experience Table Service:
Provide attentive tableside service including wine service, bread service, and table maintenance when not behind the bar Guest Relations:
Engage guests with sophisticated conversation about beverages, food pairings, and dining recommendations Beverage Program Management
Wine Service:
Demonstrate proper wine service techniques including presentation, opening, decanting, and serving at appropriate temperatures Wine Knowledge:
Maintain extensive knowledge of wine varietals, regions, vintages, and food pairings to make educated recommendations Spirit Education:
Educate guests on premium spirits, cocktail history, and flavor profiles to enhance their experience Inventory Management:
Manage bar inventory including premium spirits, wines, fresh ingredients, and specialty garnishes Bar Operations
Bar Setup & Maintenance:
Maintain immaculate bar setup including proper tool placement, ingredient organization, and equipment calibration Quality Control:
Ensure consistent quality, presentation, and portion control for all beverages served Equipment Mastery:
Operate and maintain advanced bar equipment including espresso machines, wine preservation systems, and specialty cocktai Our Company
MCR is the
3rd-largest hotel owner-operator
in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named
one of Fast Company's 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer . For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you?
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
SECTION ONE: MCR Universal Role Standards
EXECUTIVE SUMMARY
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork DUTIES AND EXPECTATIONS
1. Happy Guests
Guest Relations:
Greet guests happily upon arrival and throughout their stay with a smile. Name Use:
Use the guests' names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction:
All Team Members work together to contribute to great guest satisfaction scores. Recovery:
Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge:
Strong knowledge of all features of the hotel facility and amenities. Events:
Awareness and support for all groups and events at the hotel. Technology:
Understanding of relevant technology for each role. Phone Etiquette:
Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness
Sparkling Clean Workspaces:
All areas, both front and back of the house, should be kept clean and well-organized. Pitching In:
Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning:
Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality
Checklists to 100% Accuracy:
All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports:
Handover reports must be accurate and on time, for effective shift-to-shift communication. Flawless Uniform:
All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork
Communication:
Communication between Team Members should be clear, honest, and professional. Can Do Attitude:
Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests. Collaboration:
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Role Specific Duties and Expectations
UPSCALE BARTENDER POSITION
This is a tipped position with competitive earning potential based on service excellence.
The Upscale Bartender provides sophisticated beverage service and dining support in our fine dining establishment. This position requires expertise in craft cocktail preparation, extensive knowledge of premium spirits and wines, and the ability to serve food while maintaining the highest standards of hospitality and professionalism.
RESPONSIBILITIES:
Craft Cocktail Excellence
Advanced Mixology:
Create complex craft cocktails using premium spirits, house-made syrups, fresh ingredients, and advanced techniques including muddling, flaming, and molecular mixology Recipe Development:
Contribute to seasonal cocktail menu development and suggest creative variations on classic cocktails Ingredient Knowledge:
Maintain comprehensive knowledge of premium spirits, liqueurs, bitters, and specialty ingredients including their origins, flavor profiles, and proper applications Presentation Standards:
Execute flawless presentation including proper glassware selection, garnish preparation, and artistic plating techniques Fine Dining Service
Food Service:
Take food orders, relay special requests to kitchen staff, and serve meals with proper fine dining etiquette and timing Course Coordination:
Coordinate beverage pairings with food courses and provide recommendations to enhance the dining experience Table Service:
Provide attentive tableside service including wine service, bread service, and table maintenance when not behind the bar Guest Relations:
Engage guests with sophisticated conversation about beverages, food pairings, and dining recommendations Beverage Program Management
Wine Service:
Demonstrate proper wine service techniques including presentation, opening, decanting, and serving at appropriate temperatures Wine Knowledge:
Maintain extensive knowledge of wine varietals, regions, vintages, and food pairings to make educated recommendations Spirit Education:
Educate guests on premium spirits, cocktail history, and flavor profiles to enhance their experience Inventory Management:
Manage bar inventory including premium spirits, wines, fresh ingredients, and specialty garnishes Bar Operations
Bar Setup & Maintenance:
Maintain immaculate bar setup including proper tool placement, ingredient organization, and equipment calibration Quality Control:
Ensure consistent quality, presentation, and portion control for all beverages served Equipment Mastery:
Operate and maintain advanced bar equipment including espresso machines, wine preservation systems, and specialty cocktai Our Company
MCR is the
3rd-largest hotel owner-operator
in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a
$5.0 billion portfolio
of
148 premium-branded hotels
containing more than 22,000 guestrooms across
37 states and 106 cities . MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named
one of Fast Company's 10 Most Innovative Travel Companies of 2020 . MCR is a three-time recipient of the
Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the
Hilton Legacy Award for Top Performer . For the TWA Hotel at New York's JFK Airport, MCR won the
Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA What we offer/What's in it for you?
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members