Plant Customer Service Representative

Job Title: Plant Customer Service Representative Job Duration: 3 Months Contract only – W2 Job Location: 1 N Bridge St., Gary, Indiana USA – 46404 **Note: ** Working Hours: 8AM-4:30PM Working Days: Mon-Fri 100% Onsite The ideal candidate will possess basic knowledge of accounting and be capable of handling Customer Service Representative (CSR) and administrative duties. Familiarity with order entry, order requests, and collections is a plus but not required. ERP exp. is preferred Interview Process: In-person interviews only. **Description: ** **Summary: ** This position is responsible for managing and planning the customer order process while driving on time delivery and improving the customer experience. **Essential Functions: ** §Accurately and timely enter orders into company ERP system. §Communicate (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner. §Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them. §Ensure on-time deliveries through follow-up with scheduling, production and shipping departments. §Coordinate filing, billing, and purchase orders with other departments. §Follow up on past due accounts. §Enter Quality complaints into the system to ensure proper recording. §Ensure all credits issued are compliant to the quality compliant procedure. §Produce product masters including very detailed product specifications. §Maintain stock inventory for key customers, that includes purchase goods as needed for replenishment. §Respond full circle to requests from customers, sales reps, and service reps. §Collaborate with other departments to resolve customer issues and align with customers’ needs and requests. §Identify issues in the process that can arise prior to releasing to production. §Recommend ideas which enhance the overall customer experience. **Position Qualifications ** : Education: High school diploma or GED required.

Experience: 2-5 years’ experience in customer service, preferably manufacturing. ERP experience a plus, including order entry and returns. Knowledge of MS Word, Outlook and Excel.

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

Adaptability

Communication

Customer Focus

Interpersonal Savvy

Detail Orientated

Time Management

-- Thanks and Regards, Jaswanth, Technical Recruiter E-mail- Jaswanth@buckeyeglobalit.com Phone- (614) 953-0332 | || | Global Workforce Solutions | Certified MBE & EDGE Company | Microsoft Partner Direct Hire | Contingent Staffing | SOW Services | Clinical Staffing| IT Consulting | Payrolling You should be proficient in: Customer Service Cost Accounting Accounts Payable (AP) Accounts Receivable (AR) High School / GED Machines & technologies you'll use: ERP Software (Oracle) Salary info: $18 - $20 / hr