Citigroup Inc
SLT Exception Management Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Individual must be accountable, ethical, results oriented, trust worthy and credible.
Responsibilities:
This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
Activities will include independently processing and closing loans within a complex loans operation environment.
Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, inputting general ledger entries and (complex) calculations
Possible interaction with other counterparties around positions and outstanding balances/claimsSupports an expansive and/or diverse array of products (risk and control) /services.
Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
Makes recommendations to management to support process improvement.
Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Designs and analyzes moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
Often related, but not limited to loan documentation processes.
Timely management and escalation of all requests and issues related to loan processing
Has direct interaction with external customers to disseminate or explain information
Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
Demonstrates an excellent knowledge of Bank related systems
Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
Individuals at this level exhibit executional capabilities
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills: Must Have:
Reasonable ability of Managing, preparing and reviewing loan documentation
Adequate Knowledge of Loan Processes and Procedures
Skills: Prefer to Have:
Fundamental Knowledge of Business Processes, Systems and Tools used in the Loan Process
Adequate Knowledge of Loan Products and Loan Services
Previous Knowledge of risk types, policies and control measures and processes
Fundamental Compliance with applicable laws, rules and regulations, and adhering to Policies
Previous expertise of use of evaluative and ethical judgment to make decisions
Understanding of Identifying, mitigating, resolving, managing and escalating risks and issues
Ability to view multiple perspectives, prioritize, adapt and multi-task
Fundamental ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate
Basic ability to analyze and think critically and conceptually and interpretively to solve problems.
Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
Effectively communicate (written and verbal) and present with diplomacy;
Ability to build and manage relationships through advising, collaborating, influencing, negotiative and persuading.
Skills: Nice to have:
Basic Knowledge of accounting principles and accounting practices (e.g. US GAAP)
Basic Awareness of the industry, competitors and trends
Basic Knowledge of Financial Products, such as Cash Management, Treasury, the Trade Lifecycle Ability to manage, improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
Previous experience for Implementing projects for system implementation, technology enhancements through project management and coordination skills
Previous experience of Leading, managing accountability and managing complexity;
Ability to coach, facilitate and guide to achieve results
Qualifications:
0-2 years relevant experience
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated interpersonal skills
Ability to work in a collaborative team atmosphere
Ability to perform well in a dynamic and fast paced environment
Detail-oriented
Can work well under pressure and multi-task
Education:
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations - Transaction Services
Job Family:
Loan Documentation and Processing
Time Type:
Full time
Primary Location:
New Castle Delaware United States
Primary Location Full Time Salary Range:
$48,840.00 - $68,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Aug 07, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Responsibilities:
This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process.
Activities will include independently processing and closing loans within a complex loans operation environment.
Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, inputting general ledger entries and (complex) calculations
Possible interaction with other counterparties around positions and outstanding balances/claimsSupports an expansive and/or diverse array of products (risk and control) /services.
Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.
Makes recommendations to management to support process improvement.
Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Designs and analyzes moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.
Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements.
Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies.
Often related, but not limited to loan documentation processes.
Timely management and escalation of all requests and issues related to loan processing
Has direct interaction with external customers to disseminate or explain information
Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
Demonstrates an excellent knowledge of Bank related systems
Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
Individuals at this level exhibit executional capabilities
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Skills: Must Have:
Reasonable ability of Managing, preparing and reviewing loan documentation
Adequate Knowledge of Loan Processes and Procedures
Skills: Prefer to Have:
Fundamental Knowledge of Business Processes, Systems and Tools used in the Loan Process
Adequate Knowledge of Loan Products and Loan Services
Previous Knowledge of risk types, policies and control measures and processes
Fundamental Compliance with applicable laws, rules and regulations, and adhering to Policies
Previous expertise of use of evaluative and ethical judgment to make decisions
Understanding of Identifying, mitigating, resolving, managing and escalating risks and issues
Ability to view multiple perspectives, prioritize, adapt and multi-task
Fundamental ability to think strategically, considering the end-to-end, adjacent impacts to the broader system; to formulate strategies and innovate
Basic ability to analyze and think critically and conceptually and interpretively to solve problems.
Includes ability to identify opportunities, assess needs, conduct qualitative and quantitative analyses, synthesize insights and provide recommendations.
Effectively communicate (written and verbal) and present with diplomacy;
Ability to build and manage relationships through advising, collaborating, influencing, negotiative and persuading.
Skills: Nice to have:
Basic Knowledge of accounting principles and accounting practices (e.g. US GAAP)
Basic Awareness of the industry, competitors and trends
Basic Knowledge of Financial Products, such as Cash Management, Treasury, the Trade Lifecycle Ability to manage, improve, and design processes and standard operating procedures, including managing KPIs and SLAs to monitor and enhance service quality and process integrity.
Previous experience for Implementing projects for system implementation, technology enhancements through project management and coordination skills
Previous experience of Leading, managing accountability and managing complexity;
Ability to coach, facilitate and guide to achieve results
Qualifications:
0-2 years relevant experience
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated interpersonal skills
Ability to work in a collaborative team atmosphere
Ability to perform well in a dynamic and fast paced environment
Detail-oriented
Can work well under pressure and multi-task
Education:
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations - Transaction Services
Job Family:
Loan Documentation and Processing
Time Type:
Full time
Primary Location:
New Castle Delaware United States
Primary Location Full Time Salary Range:
$48,840.00 - $68,160.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:
Aug 07, 2025
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View Citi's EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.