FLEETWORKS INC.
FleetWorks is rebuilding the $1 trillion freight marketplace with AI. Every year, companies spend over a trillion dollars moving freight across the U.S. - but the system for matching trucks with jobs is still slow, manual, and fragmented. FleetWorks is fixing that.
We're turning today's chaotic freight market into a modern, intelligent marketplace - one where AI agents replace the endless phone calls, texts and emails and match jobs to trucks instantly.
As a Customer Success Manager at FleetWorks, you'll be the trusted advisor for our clients, ensuring they derive maximum value from our solutions. You'll play a pivotal role in onboarding new clients, fostering long-term relationships, and driving product adoption. Your proactive approach will help reduce churn and identify opportunities for growth within our customer base.
Responsibilities
Client Onboarding:
Lead the onboarding process for new clients, ensuring a smooth transition and setup. Relationship Management:
Build and maintain strong, long-lasting relationships with clients, understanding their needs and objectives. Product Adoption:
Drive product adoption by educating clients on features and best practices. Feedback Loop:
Gather client feedback and collaborate with internal teams to enhance product offerings. Strategic Account Planning:
Develop strategic account plans tailored to individual customers to maximize opportunities for contract renewal, upsell and cross-sell. Performance Metrics:
Monitor client health scores and implement strategies to improve satisfaction and retention. About You 3+ years of experience in customer success or account management for enterprise customers. Strong interpersonal and communication skills. Proven ability to manage multiple projects simultaneously. Experience with CRM tools and customer success platforms. Analytical mindset with a focus on continuous improvement. Nice to haves Previous freight experience 2+ years of management consulting, banking or other financial services What We Offer Health plan Unlimited PTO Fully covered lunches and dinners.
We're turning today's chaotic freight market into a modern, intelligent marketplace - one where AI agents replace the endless phone calls, texts and emails and match jobs to trucks instantly.
As a Customer Success Manager at FleetWorks, you'll be the trusted advisor for our clients, ensuring they derive maximum value from our solutions. You'll play a pivotal role in onboarding new clients, fostering long-term relationships, and driving product adoption. Your proactive approach will help reduce churn and identify opportunities for growth within our customer base.
Responsibilities
Client Onboarding:
Lead the onboarding process for new clients, ensuring a smooth transition and setup. Relationship Management:
Build and maintain strong, long-lasting relationships with clients, understanding their needs and objectives. Product Adoption:
Drive product adoption by educating clients on features and best practices. Feedback Loop:
Gather client feedback and collaborate with internal teams to enhance product offerings. Strategic Account Planning:
Develop strategic account plans tailored to individual customers to maximize opportunities for contract renewal, upsell and cross-sell. Performance Metrics:
Monitor client health scores and implement strategies to improve satisfaction and retention. About You 3+ years of experience in customer success or account management for enterprise customers. Strong interpersonal and communication skills. Proven ability to manage multiple projects simultaneously. Experience with CRM tools and customer success platforms. Analytical mindset with a focus on continuous improvement. Nice to haves Previous freight experience 2+ years of management consulting, banking or other financial services What We Offer Health plan Unlimited PTO Fully covered lunches and dinners.