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Description\n\nCustomer Service Representative\nLocation: Reading – Office based.\nEmployment Type: Full time, Monday to Friday 7.30am – 4.30pm\nIndustry: Manufacturing / Distribution / Technical Sales Support\nSalary: £28,000 - £32,000\n\nAre you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork.\n\nWe're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact.
Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen.\n\nWhat You'll Be Doing:\n\nCustomer Engagement & Order Management\n\n * Manage inbound enquiries via phone and email with professionalism and efficiency\n\n * Accurately process customer orders, ensuring seamless coordination with internal teams\n\n * Provide first-line support for technical product queries (training provided)\n\n * Build product knowledge to help customers make informed decisions\n\nLogistics & Internal Coordination\n\n * Track deliveries and liaise with the warehouse on stock, backorders, and shipping\n\n * Maintain accurate records using internal systems and shared documentation tools\n\n * Ensure all bookings and order updates are captured in real-time\n\nReporting & Administration\n\n * Prepare daily and monthly reports to support business operations\n\n * Stay on top of administrative tasks with precision and timeliness\n\nRequirements\n\nWhat We’re Looking For:\n\n * Previous experience in customer service, order processing, or sales support\n\n * Exceptional communication skills—both written and verbal\n\n * High attention to detail and strong organisational skills\n\n * Comfortable working across multiple systems (Excel, Google Sheets, etc.)\n\n * Ability to work independently while collaborating closely with other departments\n\nBonus Points For:\n\n * Experience with ERP systems (e.g., OrderWise)\n\n * Background in logistics or warehouse coordination\n\n * Familiarity with technical or -matching equipment (nice to have—not essential)\n\nBenefits\n\nWhy You’ll Love It Here:\n\n * A collaborative and professional working environment that values respect, kindness, and integrity\n\n * Exposure to diverse and interesting tasks—no two days are the same\n\n * Opportunities for development in a growing business\n\n * Pleasant and modern office
Description\n\nCustomer Service Representative\nLocation: Reading – Office based.\nEmployment Type: Full time, Monday to Friday 7.30am – 4.30pm\nIndustry: Manufacturing / Distribution / Technical Sales Support\nSalary: £28,000 - £32,000\n\nAre you a proactive and detail-driven professional with a passion for delivering outstanding customer experiences? This exciting opportunity to join a well-established business that prides itself on excellence, innovation, and teamwork.\n\nWe're looking for a Customer Service Representative who thrives in a fast-paced, hands-on environment. If you enjoy juggling multiple responsibilities—from customer support and order processing to logistics coordination and internal communication—this role offers variety, growth, and meaningful impact.
Join a lovely friendly team environment, get support from colleagues and enjoy a pleasant and modern office space and kitchen.\n\nWhat You'll Be Doing:\n\nCustomer Engagement & Order Management\n\n * Manage inbound enquiries via phone and email with professionalism and efficiency\n\n * Accurately process customer orders, ensuring seamless coordination with internal teams\n\n * Provide first-line support for technical product queries (training provided)\n\n * Build product knowledge to help customers make informed decisions\n\nLogistics & Internal Coordination\n\n * Track deliveries and liaise with the warehouse on stock, backorders, and shipping\n\n * Maintain accurate records using internal systems and shared documentation tools\n\n * Ensure all bookings and order updates are captured in real-time\n\nReporting & Administration\n\n * Prepare daily and monthly reports to support business operations\n\n * Stay on top of administrative tasks with precision and timeliness\n\nRequirements\n\nWhat We’re Looking For:\n\n * Previous experience in customer service, order processing, or sales support\n\n * Exceptional communication skills—both written and verbal\n\n * High attention to detail and strong organisational skills\n\n * Comfortable working across multiple systems (Excel, Google Sheets, etc.)\n\n * Ability to work independently while collaborating closely with other departments\n\nBonus Points For:\n\n * Experience with ERP systems (e.g., OrderWise)\n\n * Background in logistics or warehouse coordination\n\n * Familiarity with technical or -matching equipment (nice to have—not essential)\n\nBenefits\n\nWhy You’ll Love It Here:\n\n * A collaborative and professional working environment that values respect, kindness, and integrity\n\n * Exposure to diverse and interesting tasks—no two days are the same\n\n * Opportunities for development in a growing business\n\n * Pleasant and modern office