Talent Wave Associates
Are you ready to lead a dynamic team in a well-established company?
Our client, a respected 75-year-old company in Toledo, is seeking an experienced leader to oversee sales, service, and facility operations. This role requires a proactive individual who can manage a team of approximately 15 people, ensuring seamless collaboration and operational excellence. Team Leadership & Coordination
Guide and support staff, including service technicians, sales personnel, and support roles. Encourage effective communication across sales, service, and operations. Conduct team meetings and performance evaluations regularly.
Sales Strategy & Oversight
Collaborate with the sales team to set targets and refine strategies. Ensure sales personnel have the necessary tools and training. Align sales initiatives with service capacity and inventory.
Operational Management
Oversee daily operations, including dispatching and customer service. Work with dispatchers to optimize technician scheduling. Maintain a customer-ready sales counter and showroom.
Customer Experience & Escalation
Serve as the key contact for escalated customer issues. Enhance customer satisfaction through feedback-driven improvements.
Financial & Administrative Oversight
Collaborate with the bookkeeper on budgets and financial reports. Approve purchases and manage vendor relationships. Ensure cost-effective inventory practices.
Strategic Planning & Reporting
Report on KPIs, sales, and operational efficiency to the owners. Contribute to long-term planning and business development.
Compliance & Workplace Safety
Ensure adherence to legal, safety, and company standards. Promote a clean, organized, and safe work environment.
At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!
#25-00296
Our client, a respected 75-year-old company in Toledo, is seeking an experienced leader to oversee sales, service, and facility operations. This role requires a proactive individual who can manage a team of approximately 15 people, ensuring seamless collaboration and operational excellence. Team Leadership & Coordination
Guide and support staff, including service technicians, sales personnel, and support roles. Encourage effective communication across sales, service, and operations. Conduct team meetings and performance evaluations regularly.
Sales Strategy & Oversight
Collaborate with the sales team to set targets and refine strategies. Ensure sales personnel have the necessary tools and training. Align sales initiatives with service capacity and inventory.
Operational Management
Oversee daily operations, including dispatching and customer service. Work with dispatchers to optimize technician scheduling. Maintain a customer-ready sales counter and showroom.
Customer Experience & Escalation
Serve as the key contact for escalated customer issues. Enhance customer satisfaction through feedback-driven improvements.
Financial & Administrative Oversight
Collaborate with the bookkeeper on budgets and financial reports. Approve purchases and manage vendor relationships. Ensure cost-effective inventory practices.
Strategic Planning & Reporting
Report on KPIs, sales, and operational efficiency to the owners. Contribute to long-term planning and business development.
Compliance & Workplace Safety
Ensure adherence to legal, safety, and company standards. Promote a clean, organized, and safe work environment.
At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!
#25-00296