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Job Description
Field Service Technician II
Hourly Rate:
$39-$43/hour, depending on experience
Eligible for overtime pay in accordance with state and federal guidelines
Remote Position – West Coast US or East Coast US
Summary
T he primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with either a West Coast focus or East Coast focus, depending on area in which they reside nearest to in the US, and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone.
This position is remote, and we are looking for qualified candidates who reside near the
West Coast - US or the East Coast - US
Come be a part of the amazing culture here at Alma! For You. For Life.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team
Competencies
Planning
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Customer Facing Communication Proficiency
Ability to retain large amounts of information
Education and Experience Required
Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair,
Knowledgeable of ISO 13485 certification,
Skills Required
Positive attitude and approach to the job responsibilities and the Alma team
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience,
Excellent organizational skills
Positive attitude and approach to the job responsibilities and the Alma team
Ability to multitask
Supervisory Responsibility
This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment
This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception and ability to adjust focus.
Travel
This position requires 75-90% travel as needed.
Work Authorization
Documentation showing eligibility to work in the United States will be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment:
We're proud to be an equal opportunity employer and celebrate our employees' , regardless of , , , , , , , , , or Veteran status.
E-Verification:
In compliance with federal law, all persons hired will be required to verify and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Job Description
Field Service Technician II
Hourly Rate:
$39-$43/hour, depending on experience
Eligible for overtime pay in accordance with state and federal guidelines
Remote Position – West Coast US or East Coast US
Summary
T he primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with either a West Coast focus or East Coast focus, depending on area in which they reside nearest to in the US, and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone.
This position is remote, and we are looking for qualified candidates who reside near the
West Coast - US or the East Coast - US
Come be a part of the amazing culture here at Alma! For You. For Life.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team
Competencies
Planning
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Customer Facing Communication Proficiency
Ability to retain large amounts of information
Education and Experience Required
Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair,
Knowledgeable of ISO 13485 certification,
Skills Required
Positive attitude and approach to the job responsibilities and the Alma team
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience,
Excellent organizational skills
Positive attitude and approach to the job responsibilities and the Alma team
Ability to multitask
Supervisory Responsibility
This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment
This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, vision, peripheral vision, depth perception and ability to adjust focus.
Travel
This position requires 75-90% travel as needed.
Work Authorization
Documentation showing eligibility to work in the United States will be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment:
We're proud to be an equal opportunity employer and celebrate our employees' , regardless of , , , , , , , , , or Veteran status.
E-Verification:
In compliance with federal law, all persons hired will be required to verify and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.