Ursus Inc
JOB TITLE: Customer Insights Manager II
LOCATION: 100% Remote, PST preferred
DURATION: 12 months with possible extension
PAY RANGE: $57-67/hour
TOP 3 SKILLS:
Data Analysis Experience Stakeholder Management Experience Report Writing Experience
Job Description: Our client is seeking a Customer Insights Manager, focused on improving the customer Smart Home experience and driving growth across the Smart Home organization.
We use customer research to understand what motivates customers, what stands in their way, and how they use Smart Home products and features. We are trusted advisors to the business, owning and delivering multiple end-to-end research projects each year, across a variety of business and stakeholder groups.
Candidates must possess customer obsession and a desire to affect change on behalf of the customer. They must have strong research experience in a number of methodologies, including writing and programming surveys, analyzing data and preparing reporting with actionable recommendations. Experience managing research vendors to run research projects is an added advantage.
The ideal candidate is comfortable managing stakeholders, able to translate business goals to research objectives, and propose a research methodology to address those objectives. They must possess strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.
Key job responsibilities
Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders. Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends. Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey. Build and manage vendor relationships with research agencies. Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies.
BASIC QUALIFICATIONS
Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience Minimum 4+ years professional market research or UX research experience Expertise in quantitative research and data analysis Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations Drive to understand business and stakeholder teams' goals bility to communicate complex subject manner in written form Detail oriented and able to take on self-directed projects Teamwork and collaboration-oriented in a very dynamic group
PREFERRED QUALIFICATIONS
Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis Experience with various research platforms such as Qualtrics, Usertesting.com. Experience working with research vendors SQL Must-have hard skills:
Data Analysis Experience Stakeholder Management Experience Report Writing Experience
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
Data Analysis Experience Stakeholder Management Experience Report Writing Experience
Job Description: Our client is seeking a Customer Insights Manager, focused on improving the customer Smart Home experience and driving growth across the Smart Home organization.
We use customer research to understand what motivates customers, what stands in their way, and how they use Smart Home products and features. We are trusted advisors to the business, owning and delivering multiple end-to-end research projects each year, across a variety of business and stakeholder groups.
Candidates must possess customer obsession and a desire to affect change on behalf of the customer. They must have strong research experience in a number of methodologies, including writing and programming surveys, analyzing data and preparing reporting with actionable recommendations. Experience managing research vendors to run research projects is an added advantage.
The ideal candidate is comfortable managing stakeholders, able to translate business goals to research objectives, and propose a research methodology to address those objectives. They must possess strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.
Key job responsibilities
Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders. Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends. Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey. Build and manage vendor relationships with research agencies. Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies.
BASIC QUALIFICATIONS
Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience Minimum 4+ years professional market research or UX research experience Expertise in quantitative research and data analysis Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations Drive to understand business and stakeholder teams' goals bility to communicate complex subject manner in written form Detail oriented and able to take on self-directed projects Teamwork and collaboration-oriented in a very dynamic group
PREFERRED QUALIFICATIONS
Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis Experience with various research platforms such as Qualtrics, Usertesting.com. Experience working with research vendors SQL Must-have hard skills:
Data Analysis Experience Stakeholder Management Experience Report Writing Experience
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123