Wills Eye Hospital
Lead Patient Service Representative
Wills Eye Hospital, Phila, Pennsylvania, United States, 19117
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Wills Eye Hospital, located in Philadelphia, Pennsylvania, is a global leader in the treatment of eye disease. Established in 1832 as the America's first eye hospital, we are one of the world's premier eye care facilities and the #2 best hospital in the nation for ophthalmology as ranked by U.S. News & World Report.
Our clinical expertise, state-of-the-art diagnostic testing and advanced surgical capabilities make Wills Eye a worldwide referral center where more than 250,000 patients are treated annually. From common eye problems to rare sight-threatening diseases, Wills Eye provides general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan area, across the country and around the world.
Today, we continue to shape the science and medicine of ophthalmology, thanks to our talented, skilled physicians and staff who are dedicated to improving and preserving sight.
Description
Primary Function:
Greets patients courteously, registers patients for their appointments efficiently and accurately, makes appropriate follow up appointments and enters the patients' charges accurately. Assists the Practice Manager with appointment rescheduling, scheduling VIP patients, maintaining scheduling templates, and follow through of cancelled appointments and no shows. Assists with training of new hires. This position requires working patiently, efficiently and accurately to ensure an ideal patient experience.
Essential Duties and Responsibilities: Assists in training of new hires. Ensures that all patients are greeted in a friendly and professional manner. Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system. Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination. Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification. Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times. Communicate with the technicians as necessary to service a patient's needs. Understands insurance terminology and educates patients on insurance challenges and alerts patients to the need for referrals, etc. Schedules Urgent Visits and carefully works them into a full schedule in such a manner that does not disrupt clinic flow Assists Practice Manager with rescheduling of appointments due to changes in the physician schedules. Assists Practice Manager with scheduling of VIP patients. Assists Practice Manager with scheduling templates in NextGen. Runs the Daily Cancellation Report in NextGen and follows up with patients, attempting to reschedule all cancelled and no-show appointments in a timely manner. Follows up on all referrals from Primary Care Doctors, outside Optometrists and Ophthalmologists attempting to schedule all referred patients in a timely manner. Also communicates with referring physicians if patient elects not to schedule to maintain continuity of care. Performs any additional tasks as designated by the Practice Manager. Uses good judgment and initiative, communicates effectively and adapts to variations in workloads, assignments and interpersonal situations as needed. Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights. Formulates and maintains effective working relationships with peers and management and functions as an effective team member.
Position Requirements
Qualifications:
Educational requirements:
High school diploma or equivalency.
Experience: Requires strong patient service skills, strong communication and writing skills, and strong computer skills. 2 years of experience in healthcare preferred or demonstrate a strong interest in working hard to acquire insurance and ophthalmic knowledge. Must be comfortable interacting with patients, management, and physicians on a regular basis. Shows strong interest in understanding the operational flow and in using critical thinking skills to service the patients' needs each day. Puts the needs of the patient first. If a patient is presenting a problem that the registrar is not comfortable handling, must alert the manager and ask for assistance.
Category Clerical
Full-Time/Part-Time Full-Time
Position Lead Patient Service Representative
Number of Openings 1
Exempt/Non-Exempt Non-Exempt
Location Wills Eye Hospital
This position is currently accepting applications.
About the Organization Wills Eye Hospital, located in Philadelphia, Pennsylvania, is a global leader in the treatment of eye disease. Established in 1832 as the America's first eye hospital, we are one of the world's premier eye care facilities and the #2 best hospital in the nation for ophthalmology as ranked by U.S. News & World Report.
Our clinical expertise, state-of-the-art diagnostic testing and advanced surgical capabilities make Wills Eye a worldwide referral center where more than 250,000 patients are treated annually. From common eye problems to rare sight-threatening diseases, Wills Eye provides general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan area, across the country and around the world.
Today, we continue to shape the science and medicine of ophthalmology, thanks to our talented, skilled physicians and staff who are dedicated to improving and preserving sight.
Description
Primary Function:
Greets patients courteously, registers patients for their appointments efficiently and accurately, makes appropriate follow up appointments and enters the patients' charges accurately. Assists the Practice Manager with appointment rescheduling, scheduling VIP patients, maintaining scheduling templates, and follow through of cancelled appointments and no shows. Assists with training of new hires. This position requires working patiently, efficiently and accurately to ensure an ideal patient experience.
Essential Duties and Responsibilities: Assists in training of new hires. Ensures that all patients are greeted in a friendly and professional manner. Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system. Ensures that the patient's insurance has been verified and any necessary referrals and/or authorizations are obtained prior to being seen. Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment. Registrar will always take into consideration the medical urgency of a patient's condition when making this determination. Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up. When there is confusion, seek out a physician or manager for clarification. Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times. Communicate with the technicians as necessary to service a patient's needs. Understands insurance terminology and educates patients on insurance challenges and alerts patients to the need for referrals, etc. Schedules Urgent Visits and carefully works them into a full schedule in such a manner that does not disrupt clinic flow Assists Practice Manager with rescheduling of appointments due to changes in the physician schedules. Assists Practice Manager with scheduling of VIP patients. Assists Practice Manager with scheduling templates in NextGen. Runs the Daily Cancellation Report in NextGen and follows up with patients, attempting to reschedule all cancelled and no-show appointments in a timely manner. Follows up on all referrals from Primary Care Doctors, outside Optometrists and Ophthalmologists attempting to schedule all referred patients in a timely manner. Also communicates with referring physicians if patient elects not to schedule to maintain continuity of care. Performs any additional tasks as designated by the Practice Manager. Uses good judgment and initiative, communicates effectively and adapts to variations in workloads, assignments and interpersonal situations as needed. Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights. Formulates and maintains effective working relationships with peers and management and functions as an effective team member.
Position Requirements
Qualifications:
Educational requirements:
High school diploma or equivalency.
Experience: Requires strong patient service skills, strong communication and writing skills, and strong computer skills. 2 years of experience in healthcare preferred or demonstrate a strong interest in working hard to acquire insurance and ophthalmic knowledge. Must be comfortable interacting with patients, management, and physicians on a regular basis. Shows strong interest in understanding the operational flow and in using critical thinking skills to service the patients' needs each day. Puts the needs of the patient first. If a patient is presenting a problem that the registrar is not comfortable handling, must alert the manager and ask for assistance.
Category Clerical
Full-Time/Part-Time Full-Time
Position Lead Patient Service Representative
Number of Openings 1
Exempt/Non-Exempt Non-Exempt
Location Wills Eye Hospital
This position is currently accepting applications.