Fastening Solutions
Customer Service Representative
Fastening Solutions, Montgomery, Alabama, United States, 36136
Please read the description carefully to ensure you have the required experience before choosing to apply.
Description
You must have 5+ years of demonstrated customer service experience working in a position with the job title of Customer Service Associate or Customer Service Specialist or Customer Service Agent (or similar title where you provided telephone support to customers who had bought a physical product from your company) preferably in a fast-paced wholesale distribution environment (such as in a large warehouse), supporting order fulfillment and logistics coordination (where physical products were shipped to customers).
This position will assist internal and external customers with inquiries related to a company's products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
Responsibilities Answer phone calls and emails from customers and company associates and complete the requested tasks in a timely manner Front desk responsibilities, inbound-outbound mail, filing, greet and direct walk-in visitors Enter customer Purchase Orders Pull and maintain Proofs of Delivery Provide customer requested product pricing quotes RMA Support - Process RMA requests from start to finish, monitor RMA queues. Issue credit/rebills to correct pricing errors, overages, shortages and damages File freight claims Maintain customer price files Maintain database of customer tool counts Maintain quarterly rebate reports and issue credit invoices Build and maintain a strong relationship with customers Data entry, as needed Back order-Open order Support, monitor and collaborate on aging backorders Required Qualifications
High School graduate or equivalent 5+ years of demonstrated customer service experience in a fast-paced wholesale distribution environment, supporting order fulfillment and logistics coordination. Excellent oral and written communications skills Familiarity with Microsoft Windows, Outlook, Word and Excel applications
Fastening Solutions participates in the E-Verify program for employment eligibility of newly hired employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Description
You must have 5+ years of demonstrated customer service experience working in a position with the job title of Customer Service Associate or Customer Service Specialist or Customer Service Agent (or similar title where you provided telephone support to customers who had bought a physical product from your company) preferably in a fast-paced wholesale distribution environment (such as in a large warehouse), supporting order fulfillment and logistics coordination (where physical products were shipped to customers).
This position will assist internal and external customers with inquiries related to a company's products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.
Responsibilities Answer phone calls and emails from customers and company associates and complete the requested tasks in a timely manner Front desk responsibilities, inbound-outbound mail, filing, greet and direct walk-in visitors Enter customer Purchase Orders Pull and maintain Proofs of Delivery Provide customer requested product pricing quotes RMA Support - Process RMA requests from start to finish, monitor RMA queues. Issue credit/rebills to correct pricing errors, overages, shortages and damages File freight claims Maintain customer price files Maintain database of customer tool counts Maintain quarterly rebate reports and issue credit invoices Build and maintain a strong relationship with customers Data entry, as needed Back order-Open order Support, monitor and collaborate on aging backorders Required Qualifications
High School graduate or equivalent 5+ years of demonstrated customer service experience in a fast-paced wholesale distribution environment, supporting order fulfillment and logistics coordination. Excellent oral and written communications skills Familiarity with Microsoft Windows, Outlook, Word and Excel applications
Fastening Solutions participates in the E-Verify program for employment eligibility of newly hired employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.