Planet Pharma
Field Service Technician - Macon, GA Market
Planet Pharma, Mcdonough, Georgia, United States, 30252
Job Description
Target Pay Rate: 35-43.27/hr salary will be commensurate with experience
Purpose: To provide customers with on-site equipment service for the portfolio of client Radiology equipment including: preventive maintenance, emergency service and installation support service. The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives. Willingness to acquire and use sales skills.
Key Tasks: 1. Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation. 2. Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment. 3. Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations 4. Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment. 5. Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales. 6. Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities. 7. Complete work orders accurately to ensure customer billing aligns with company policies. 8. Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory. 9. Ensure all proprietary information is safe guarded from non-client personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.
Key Working Relationships: • End User customers • HealthCare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc. • Sales, Clinical Support, Service Marketing and Customer Service • U.S. Service Operations team including: Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists, and Engagement Management • Service Repair Center
Qualification & Competencies: • Associates degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline. Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience. • Prior work experience in hospital setting or with customer service is preferred • Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment • Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities. • Strong verbal and written competencies • Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software • Ability to travel within assigned territory (up to 70%) locally and regionally (including some overnight and extended time periods depending on territory assignment and training requirements) • Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule. • Physical requirements: able to lift and/or push over 50 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. • Must hold a current, valid, and unrestricted driver's license.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.
Target Pay Rate: 35-43.27/hr salary will be commensurate with experience
Purpose: To provide customers with on-site equipment service for the portfolio of client Radiology equipment including: preventive maintenance, emergency service and installation support service. The position is also responsible for ensuring the highest levels of customer satisfaction while achieving Radiology business objectives. Willingness to acquire and use sales skills.
Key Tasks: 1. Perform preventive maintenance, repairs, and installations at end user customer sites using approved procedures and documentation. 2. Utilize resources and self-knowledge to effectively troubleshoot and repair technically complex equipment. 3. Responsible for organizing daily work schedule and coordinating with territory teammates to ensure efficient operations 4. Maintain mobile inventory. Organize and re-order as needed to maximize equipment up-time while ensuring quality work is performed minimizing failures that result in additional customer visits. This position is also responsible for proper return of all defective/used inventory for refurbishment/replenishment. 5. Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end-user customers, purchasing agents and asset managers to help finalize sales. 6. Generate sales leads and communicate to respective sales reps for new product or product upgrade opportunities. 7. Complete work orders accurately to ensure customer billing aligns with company policies. 8. Maintain company work vehicle and assigned calibration tools, special equipment and stock inventory. 9. Ensure all proprietary information is safe guarded from non-client personnel, including: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, laptop, iPad, cell phone, etc.
Key Working Relationships: • End User customers • HealthCare facility and support personnel to include doctors, administrators, purchasing agents, dealers, etc. • Sales, Clinical Support, Service Marketing and Customer Service • U.S. Service Operations team including: Technical Assistance Center, Service Support, Technical and Field operations, Service Specialists, and Engagement Management • Service Repair Center
Qualification & Competencies: • Associates degree is preferred in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline. Also qualified are candidates with equivalent military training in areas such as electronics, aviation, IT, computer science with 2 years of applicable experience or high school diploma/GED with training (including certifications) in areas listed with 3 years of applicable experience. • Prior work experience in hospital setting or with customer service is preferred • Required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment • Demonstrated ability to work in a fast-paced self-directed environment with proven ability to prioritize, schedule, and organize own work activities. • Strong verbal and written competencies • Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software • Ability to travel within assigned territory (up to 70%) locally and regionally (including some overnight and extended time periods depending on territory assignment and training requirements) • Willing to work flexible hours, which may include evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule. • Physical requirements: able to lift and/or push over 50 pounds, able to stand and walk for extended periods of time and able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. • Must hold a current, valid, and unrestricted driver's license.
Equal Opportunity Employer: We are proud to be an equal opportunity employer. We welcome and encourage applications from all qualified candidates regardless of race, sex, gender identity or expression, disability, age, religion or belief, sexual orientation, or any other characteristic protected by applicable laws and regulations. It is our policy not to discriminate against any applicant or employee, and we are committed to fostering a diverse, inclusive, and respectful work environment across all locations in which we operate. We believe that diversity, equity, and inclusion are fundamental to our mission and enhance our ability to serve clients globally. If you have a disability or require any reasonable accommodations during the application or interview process, please inform your recruiter or contact us directly so that we can explore the appropriate arrangements.
Fraud Alert: Candidate safety is a top priority at Planet Pharma. The industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet Pharma domain (@planet-pharma.com, @planet-pharma.co.uk, and @ppgadvisorypartners.com) and not a domain with an alternative extension like .net, .org or .jobs.