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Job DescriptionJob Description Cybersecurity Technical Account Manager
We are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM) with Exabeam experience and knowledge. As a Technical Account Manager, you will work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. This individual will be independent, self-motivated, proactive, results-oriented and able to define and deliver a high level of customer satisfaction through the delivery of world-class TAM service offering. The TAM will be a part of the Customer Success team and will partner with Sales and Product teams to drive customer satisfaction. This position is based on-site at our Scottsdale, AZ office.
Responsibilities
Assist Exabeam customers’ technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and sponsors
Address any Exabeam technical support requests and issue escalations if needed. Address all account-related queries in a timely fashion.
Provide internal Lumifi development team with customers’ feedback to help identify potential new product features
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
Keep track of key account metrics
Communicate the progress to both internal and external stakeholders
Facilitate Contract Renewals
Take initiatives in identifying growth opportunities
Collaborate with our team to achieve sustainable growth
Education, Experience & Skills
Bachelor's degree or recognized equivalent experience
Experience with cybersecurity products, most importantly SIEM, EDR, and NDR
Experience in managing multiple stakeholders and projects
A listener who is customer-oriented and attentive to their needs
Critical thinker and problem-solving skills
Good time-management skills
Great interpersonal and communication skills
Experience and strong knowledge in Microsoft Office
Experience in using software for sales such as Salesforce and Hubspot is a plus
Benefits Include:
Health Insurance 80% paid by employer
Dental Insurance 80% paid by employer
Vision Insurance 80% paid by employer
Self-Managed vacation leave
Paid sick leave
Paid holiday leave
Lumifi Cyber welcomes and encourages in our workplace. All qualified applicants will receive consideration for employment without regard to , , , , , or .
All candidates must be eligible to work in the U.S. for any employer.
Lumifi participates in E-Verify verification.
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Responsibilities
Assist Exabeam customers’ technical requests and take care of any technical issues
Build strong customer relationships, especially with key customer stakeholders and sponsors
Address any Exabeam technical support requests and issue escalations if needed. Address all account-related queries in a timely fashion.
Provide internal Lumifi development team with customers’ feedback to help identify potential new product features
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
Keep track of key account metrics
Communicate the progress to both internal and external stakeholders
Facilitate Contract Renewals
Take initiatives in identifying growth opportunities
Collaborate with our team to achieve sustainable growth
Education, Experience & Skills
Bachelor's degree or recognized equivalent experience
Experience with cybersecurity products, most importantly SIEM, EDR, and NDR
Experience in managing multiple stakeholders and projects
A listener who is customer-oriented and attentive to their needs
Critical thinker and problem-solving skills
Good time-management skills
Great interpersonal and communication skills
Experience and strong knowledge in Microsoft Office
Experience in using software for sales such as Salesforce and Hubspot is a plus
Benefits Include:
Health Insurance 80% paid by employer
Dental Insurance 80% paid by employer
Vision Insurance 80% paid by employer
Self-Managed vacation leave
Paid sick leave
Paid holiday leave
Lumifi Cyber welcomes and encourages in our workplace. All qualified applicants will receive consideration for employment without regard to , , , , , or .
All candidates must be eligible to work in the U.S. for any employer.
Lumifi participates in E-Verify verification.
Powered by JazzHR
snAHr4p2DC