VetJobs
Operations Manager - DAYS - Portsmouth, NH
VetJobs, Portsmouth, New Hampshire, United States, 00215
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
As the Operations Manager, you are responsible for all operations, including service delivery, customer satisfaction, site staffing and engagement, and employee conduct, morale, and welfare. You should provide vision, purpose, direction, and oversight for all site operations and activities, with a keen eye toward leadership development. You will report to the Visa Support Services contract Program Manager. This is a full-time, onsite role at the National Visa Center in Portsmouth, New Hampshire. Relocation assistance may be available for the right candidate. Salary will be discussed during interviews.
Here's why we want you to consider LDRM:
Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you as you provide leadership development opportunities and communicate your vision as we move forward. Growth: You will oversee a community of dedicated workers and provide opportunities for their growth - together we can go from great to greater. Protection: Health, dental, vision, 401(k) with match, life insurance and more. Relaxation: Paid time off, including federal holidays.
Responsibilities
Manage site service delivery operations to ensure compliance with all company-directed performance, production, timeliness, and quality standards. Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs. Hire and manage a technically proficient and professionally capable staff to support operations. Effectively work with union leadership to manage within the union workplace. Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services. Manage deliverables to completion ensuring inputs and reviews are timely/accurate. Respond rapidly and effectively to deliverables demand changes. Advocate and conduct continuous improvement activities to enhance service delivery and optimize performance. Identify and communicate site staffing needs for incorporation into the staffing plan. Promote and drive innovation, efficiency, and effectiveness. Resolve problems with minimal disruption to contract service delivery. Lead proactively to minimize probability and severity of safety-related incidents. Conduct informational briefings and management reviews as required. Assist and enable employee growth and advancement. Apply feedback, delegation, and coaching to professionally develop all staff. Ensure program profitability through sound financial management. Lead customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs.
Additional Qualifications/Responsibilities
Qualifications
Active Top-Secret level security clearance. Active Secret may be considered, but will need to be upgraded. At least ten (10) years of management experience, including five (5) years of managing a large-scale (staff of 200+) operation. Bachelor's degree or higher in a relevant field. Superior organizational skills and work ethic. Excellent written and verbal communication skills. Advanced proficiency with Microsoft Office and familiarity with Office365 environment. Live within 90 miles of the National Visa Center in Portsmouth, New Hampshire. U.S. citizenship. Desired Qualifications:
Knowledge and experience in managing a unionized workforce. Project Management Professional (PMP) certification. Knowledge of Government Contracts (to include the Service Contract Act). Physical Demands:
While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. Mainly office but may also include all other work environments as required. Periodic coverage on all shifts is expected at times, but this role is largely focused on first shift activities. You can expect to work more than 40 hours per week in this critical leadership role.
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
As the Operations Manager, you are responsible for all operations, including service delivery, customer satisfaction, site staffing and engagement, and employee conduct, morale, and welfare. You should provide vision, purpose, direction, and oversight for all site operations and activities, with a keen eye toward leadership development. You will report to the Visa Support Services contract Program Manager. This is a full-time, onsite role at the National Visa Center in Portsmouth, New Hampshire. Relocation assistance may be available for the right candidate. Salary will be discussed during interviews.
Here's why we want you to consider LDRM:
Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you as you provide leadership development opportunities and communicate your vision as we move forward. Growth: You will oversee a community of dedicated workers and provide opportunities for their growth - together we can go from great to greater. Protection: Health, dental, vision, 401(k) with match, life insurance and more. Relaxation: Paid time off, including federal holidays.
Responsibilities
Manage site service delivery operations to ensure compliance with all company-directed performance, production, timeliness, and quality standards. Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs. Hire and manage a technically proficient and professionally capable staff to support operations. Effectively work with union leadership to manage within the union workplace. Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services. Manage deliverables to completion ensuring inputs and reviews are timely/accurate. Respond rapidly and effectively to deliverables demand changes. Advocate and conduct continuous improvement activities to enhance service delivery and optimize performance. Identify and communicate site staffing needs for incorporation into the staffing plan. Promote and drive innovation, efficiency, and effectiveness. Resolve problems with minimal disruption to contract service delivery. Lead proactively to minimize probability and severity of safety-related incidents. Conduct informational briefings and management reviews as required. Assist and enable employee growth and advancement. Apply feedback, delegation, and coaching to professionally develop all staff. Ensure program profitability through sound financial management. Lead customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs.
Additional Qualifications/Responsibilities
Qualifications
Active Top-Secret level security clearance. Active Secret may be considered, but will need to be upgraded. At least ten (10) years of management experience, including five (5) years of managing a large-scale (staff of 200+) operation. Bachelor's degree or higher in a relevant field. Superior organizational skills and work ethic. Excellent written and verbal communication skills. Advanced proficiency with Microsoft Office and familiarity with Office365 environment. Live within 90 miles of the National Visa Center in Portsmouth, New Hampshire. U.S. citizenship. Desired Qualifications:
Knowledge and experience in managing a unionized workforce. Project Management Professional (PMP) certification. Knowledge of Government Contracts (to include the Service Contract Act). Physical Demands:
While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. Mainly office but may also include all other work environments as required. Periodic coverage on all shifts is expected at times, but this role is largely focused on first shift activities. You can expect to work more than 40 hours per week in this critical leadership role.