AFC Industries
Job Description
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
Customer Service Vending Solutions
BRIEF POSITION SUMMARY
We are in search of a Team Member to provide exceptional support and service for our integrated supply program in Pella, Iowa. The supply chain specialist will be responsible to help manage the supply chain for various industrial supplies including cutting tools, abrasives, and MRO supplies. Support provided will include conversion of product, ordering stock, receiving stock, putting orders away, delivering product to the customer, and maintaining an organized environment.
DUTIES and RESPONSIBILITIES:
Supports customer production needs and company sales associates.
Understands company solutions, products, and services. Including limited technical product knowledge.
Establish productive, professional relationships with key personnel in assigned customers.
Maintain high customer satisfaction ratings that meet company standards.
Unpack orders, checks accuracy of shipment and put stock away.
Deliver product in an accurate manner to customer plants.
Ensure appropriate customer stock levels, generates new orders for merchandise, obtains customer approval to place orders when required
Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
Utilize company technology to complete daily tasks, order generation, tracking, and routing.
Participate in special projects and perform additional duties as required.
EDUCATION and EXPERIENCE:
A High School Diploma or the equivalent is required
Microsoft Excel experience preferred
Experience in a manufacturing environment with knowledge of cutting tools, abrasives, and MRO products preferred
Customer service experience is preferred
Relevant Military experience a plus.
We are looking for applicants who are:
Positive, professional, and proactive
Customer-focused with strong customer service skills
Comfortable and professional in both phone and email communication
Punctual and have a consistent work history
Organized, detail-oriented and able to prioritize multiple tasks
Able to maintain a high degree of accuracy
Job Type: Full-time
Hourly Pay: $22.00-25.00
Work Hours: 8AM-5PM, Monday-Friday
Benefits:
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are an AA/EEO/Veterans/Disabled employer.
AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.
We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.
We are A Company Culture Devoted to Innovation & Improvement
AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.
Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.
Customer Service Vending Solutions
BRIEF POSITION SUMMARY
We are in search of a Team Member to provide exceptional support and service for our integrated supply program in Pella, Iowa. The supply chain specialist will be responsible to help manage the supply chain for various industrial supplies including cutting tools, abrasives, and MRO supplies. Support provided will include conversion of product, ordering stock, receiving stock, putting orders away, delivering product to the customer, and maintaining an organized environment.
DUTIES and RESPONSIBILITIES:
Supports customer production needs and company sales associates.
Understands company solutions, products, and services. Including limited technical product knowledge.
Establish productive, professional relationships with key personnel in assigned customers.
Maintain high customer satisfaction ratings that meet company standards.
Unpack orders, checks accuracy of shipment and put stock away.
Deliver product in an accurate manner to customer plants.
Ensure appropriate customer stock levels, generates new orders for merchandise, obtains customer approval to place orders when required
Provides communication and feedback to the sales representative and supervisor as appropriate to ensure full customer satisfaction.
Utilize company technology to complete daily tasks, order generation, tracking, and routing.
Participate in special projects and perform additional duties as required.
EDUCATION and EXPERIENCE:
A High School Diploma or the equivalent is required
Microsoft Excel experience preferred
Experience in a manufacturing environment with knowledge of cutting tools, abrasives, and MRO products preferred
Customer service experience is preferred
Relevant Military experience a plus.
We are looking for applicants who are:
Positive, professional, and proactive
Customer-focused with strong customer service skills
Comfortable and professional in both phone and email communication
Punctual and have a consistent work history
Organized, detail-oriented and able to prioritize multiple tasks
Able to maintain a high degree of accuracy
Job Type: Full-time
Hourly Pay: $22.00-25.00
Work Hours: 8AM-5PM, Monday-Friday
Benefits:
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
We are an AA/EEO/Veterans/Disabled employer.