Radware
Radware Advanced Services organization is looking for top–notch, energetic, effective, and willing to engage Technical Account Manager - to take a holistic responsibility on technical execution and success of Radware strategic customers.
TAM is working in front of customers, leading Radware security portfolio architecture and maintenance according to the best practices, cooperates on a daily basis with Professional Services Engineering, Global Support, Cloud Operation, R&D and Product Management teams inside Radware, to ensure customers gain the best value and service.
The position location is in India.
Responsibilities:
·
Owning Customers Post Sales relationship ·
Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively ·
Participating in Customers onboarding to Radware services ·
Analyzing Customer needs and developing strategy to ensure Customers satisfaction ·
Deep understanding of customer technical requirement and customizations ·
Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service ·
Advocating owned accounts internally and managing the escalation process ·
Solid organizational skills including attention to details and multi-tasking ·
Performing periodic high touch meetings with Customers and providing operational and security reporting ·
Performing periodic Radware solutions tuning and maintaining configuration and software best practices ·
Coordination of new business opportunities and technical solutions with Pre-Sale Engineering
Owning Customers Post Sales relationship ·
Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively ·
Participating in Customers onboarding to Radware services ·
Analyzing Customer needs and developing strategy to ensure Customers satisfaction ·
Deep understanding of customer technical requirement and customizations ·
Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service ·
Advocating owned accounts internally and managing the escalation process ·
Solid organizational skills including attention to details and multi-tasking ·
Performing periodic high touch meetings with Customers and providing operational and security reporting ·
Performing periodic Radware solutions tuning and maintaining configuration and software best practices ·
Coordination of new business opportunities and technical solutions with Pre-Sale Engineering