Keajan Inc
About Us
Stern Exteriors is a full-service roofing and gutter contractor serving North and Central New Jersey, specializing in gutter system design, gutter and guard installation, fascia and soffit repair, and now expanding our services to include roofing, siding, and exterior carpentry. Known for our transparency, quality workmanship, and responsive service, we are seeking a hands-on Operations Manager to help lead the next stage of our growth.
Role Summary
This is a field-forward, leadership-level role for someone with deep construction experience—especially in roofing, gutters, siding, and exterior work. The ideal candidate can manage teams, coordinate material and labor logistics, ensure job quality, interface confidently with customers, and drive operational excellence across the company.
This role combines team leadership, customer-facing confidence, field execution, and back-office coordination.
Key Responsibilities
Project & Field Operations
Plan, assign, and coordinate labor and material resources across multiple concurrent projects
Oversee job sites (especially larger or more complex ones) for safety, quality control, and adherence to company standards
Conduct spot checks and final walkthroughs to ensure jobs meet specifications
Maintain a strong presence in the field—this is not a desk-only position
Team Management
Lead and motivate a team of 7+ field technicians
Set clear expectations, ensure accountability, and provide ongoing feedback and guidance
Bridge the communication gap between field crews and office staff
Uphold a culture of discipline, follow-through, and attention to detail
Customer Engagement & Communication
Interface directly with homeowners and commercial clients
Provide clear, confident guidance and reassurance during job planning and execution
Represent the company with professionalism and trustworthiness on every site visit or call
Checklist Compliance & Process Leadership
Implement and enforce the company’s operational checklists for installations, repairs, quality control, and job closeout
Train teams to use checklists consistently and treat them as a non-negotiable part of operations
Track progress and completion with an obsession for the details
Business Development (Preferred)
Leverage existing relationships to originate new business opportunities
Identify upsell and cross-sell opportunities during project scoping or field visits
Qualifications
5+ years experience in construction, with specific exposure to roofing, gutter work, siding, fascia/soffit repair, or exterior carpentry
Strong project management and field coordination background
Demonstrated experience leading teams of 5+ workers
Excellent interpersonal skills; can communicate effectively with both field crews and administrative staff
Customer service mindset, with the ability to earn trust and diffuse concerns
Highly organized and process-driven; uncompromising on completion and quality
Military background is highly valued for its emphasis on structure, accountability, and checklist culture
Bilingual (English/Spanish) is a plus
Valid driver’s license and clean driving record
What We’re Looking For
A leader in the field and in the office—someone who can lead a crew and impress a homeowner in the same day
A stickler for detail and process—someone who loves seeing a job completed right and on time
A problem solver—calm under pressure, confident in their judgment, and quick to act
A business builder—able to generate opportunities and help grow the company organically
Benefits
Competitive salary and bonus structure
401(k) plan
Opportunity to grow into a Director-level role as the business expands
Stern Exteriors is a full-service roofing and gutter contractor serving North and Central New Jersey, specializing in gutter system design, gutter and guard installation, fascia and soffit repair, and now expanding our services to include roofing, siding, and exterior carpentry. Known for our transparency, quality workmanship, and responsive service, we are seeking a hands-on Operations Manager to help lead the next stage of our growth.
Role Summary
This is a field-forward, leadership-level role for someone with deep construction experience—especially in roofing, gutters, siding, and exterior work. The ideal candidate can manage teams, coordinate material and labor logistics, ensure job quality, interface confidently with customers, and drive operational excellence across the company.
This role combines team leadership, customer-facing confidence, field execution, and back-office coordination.
Key Responsibilities
Project & Field Operations
Plan, assign, and coordinate labor and material resources across multiple concurrent projects
Oversee job sites (especially larger or more complex ones) for safety, quality control, and adherence to company standards
Conduct spot checks and final walkthroughs to ensure jobs meet specifications
Maintain a strong presence in the field—this is not a desk-only position
Team Management
Lead and motivate a team of 7+ field technicians
Set clear expectations, ensure accountability, and provide ongoing feedback and guidance
Bridge the communication gap between field crews and office staff
Uphold a culture of discipline, follow-through, and attention to detail
Customer Engagement & Communication
Interface directly with homeowners and commercial clients
Provide clear, confident guidance and reassurance during job planning and execution
Represent the company with professionalism and trustworthiness on every site visit or call
Checklist Compliance & Process Leadership
Implement and enforce the company’s operational checklists for installations, repairs, quality control, and job closeout
Train teams to use checklists consistently and treat them as a non-negotiable part of operations
Track progress and completion with an obsession for the details
Business Development (Preferred)
Leverage existing relationships to originate new business opportunities
Identify upsell and cross-sell opportunities during project scoping or field visits
Qualifications
5+ years experience in construction, with specific exposure to roofing, gutter work, siding, fascia/soffit repair, or exterior carpentry
Strong project management and field coordination background
Demonstrated experience leading teams of 5+ workers
Excellent interpersonal skills; can communicate effectively with both field crews and administrative staff
Customer service mindset, with the ability to earn trust and diffuse concerns
Highly organized and process-driven; uncompromising on completion and quality
Military background is highly valued for its emphasis on structure, accountability, and checklist culture
Bilingual (English/Spanish) is a plus
Valid driver’s license and clean driving record
What We’re Looking For
A leader in the field and in the office—someone who can lead a crew and impress a homeowner in the same day
A stickler for detail and process—someone who loves seeing a job completed right and on time
A problem solver—calm under pressure, confident in their judgment, and quick to act
A business builder—able to generate opportunities and help grow the company organically
Benefits
Competitive salary and bonus structure
401(k) plan
Opportunity to grow into a Director-level role as the business expands