Key Technical Solutions
Field Service Technician - Northeast Wisconsin
Key Technical Solutions, Wisconsin Rapids, Wisconsin, United States, 54494
Job Description
Field Service Technician
The Field Service Technician is the primary point of contact for our client's customers. This customer-facing role supports external and internal customer through commissioning, installation, start-up, warranty, and customer-paid service trips throughout the US, Canada, and occasionally internationally.
Scope of Responsibilities:
Provide technical assistance and resolution when electrical problems are encountered before, during, and after the shipment of custom automated high-speed machinery. Install and maintain electrical control systems. Modify electrical prototypes, parts, assemblies, and systems to correct functional deviations. Set up and operate test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results. Assemble electrical and electronic systems and prototypes according to engineering data. Additional duties include commissioning, start-up, and repair/refurbishment of complex and sophisticated electronic and mechanical equipment in customer's plants. Collaborate with electrical engineers and other personnel to identify, interpret, define, analyze, and resolve problems. Instruct/train customer personnel in the correct operation of equipment. Maintain clean and accurate troubleshooting records in the service database, and produce clear, complete, and accurate technical reports in a timely manner. Modify and maintain PLC and HMI programs. Perform remote troubleshooting through diagnostic techniques and asking pertinent questions. When not traveling, work in the shop performing machine wiring, panel building, programming, and testing duties. Perform other duties as assigned. Travel Requirement:
Ability to travel 20-60% of the time as required. Desired Education and Skills: Programming software knowledge; Rockwell Allen-Bradley PLC, HMI and Servo programming. Mechanical knowledge; machines and tools, including their design, use, repair, and maintenance. Mathematical Knowledge; basic arithmetic/algebra/geometry Computer and electronics knowledge; processors, electronic equipment, and computer hardware and software, including applications and programming. Production and processing knowledge; raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture of equipment. Ability to use basic hand tools. High level of professionalism; reacts well under pressure, treats others with respect. Capable of working independent and follows through on commitments. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to read and understand electronic schematics and drawings. Ensure accuracy and completeness. Customer-focused, self-starter. Ability to work in a fast-paced, fluid environment with varied temperature conditions. Engage and follow up with customers.
Field Service Technician
The Field Service Technician is the primary point of contact for our client's customers. This customer-facing role supports external and internal customer through commissioning, installation, start-up, warranty, and customer-paid service trips throughout the US, Canada, and occasionally internationally.
Scope of Responsibilities:
Provide technical assistance and resolution when electrical problems are encountered before, during, and after the shipment of custom automated high-speed machinery. Install and maintain electrical control systems. Modify electrical prototypes, parts, assemblies, and systems to correct functional deviations. Set up and operate test equipment to evaluate performance of developmental parts, assemblies, or systems under simulated operating conditions, and record results. Assemble electrical and electronic systems and prototypes according to engineering data. Additional duties include commissioning, start-up, and repair/refurbishment of complex and sophisticated electronic and mechanical equipment in customer's plants. Collaborate with electrical engineers and other personnel to identify, interpret, define, analyze, and resolve problems. Instruct/train customer personnel in the correct operation of equipment. Maintain clean and accurate troubleshooting records in the service database, and produce clear, complete, and accurate technical reports in a timely manner. Modify and maintain PLC and HMI programs. Perform remote troubleshooting through diagnostic techniques and asking pertinent questions. When not traveling, work in the shop performing machine wiring, panel building, programming, and testing duties. Perform other duties as assigned. Travel Requirement:
Ability to travel 20-60% of the time as required. Desired Education and Skills: Programming software knowledge; Rockwell Allen-Bradley PLC, HMI and Servo programming. Mechanical knowledge; machines and tools, including their design, use, repair, and maintenance. Mathematical Knowledge; basic arithmetic/algebra/geometry Computer and electronics knowledge; processors, electronic equipment, and computer hardware and software, including applications and programming. Production and processing knowledge; raw materials, production processes, quality control, costs, and techniques for maximizing the effective manufacture of equipment. Ability to use basic hand tools. High level of professionalism; reacts well under pressure, treats others with respect. Capable of working independent and follows through on commitments. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Ability to read and understand electronic schematics and drawings. Ensure accuracy and completeness. Customer-focused, self-starter. Ability to work in a fast-paced, fluid environment with varied temperature conditions. Engage and follow up with customers.