Tik Tok
Location :
Washington D.C.
Employment Type :
Regular
Job Code :
A244382
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Responsibilities
About the team This role will sit within the USDS Product policy team. You will need to cultivate a deep understanding of the platform, its Trust and Safety policies, the Community Guidelines and the interplay of those rules with promotional levers that put content in front of the end user. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including Policy, Product, Legal, Operations, and Quality Analysis to ensure that TikTok is able to detect, triage, and prevent safety incidents. As TikTok continues to integrate with a growing ecosystem of products, the complexity of our promotional lever workflows is also expanding. The policy team is responsible for ensuring consistent and compliant policy application across all these new surfaces. While a Program Manager focuses on the strategic design of workflows, the policy specialist is responsible for the critical day-to-day execution of these policy processes. This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance. Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities - Execute policy workflows for manually promoted content across emerging products, ensuring compliance with all relevant policies and requirements. - Conduct regular calibration sessions with the USDS Operations team to ensure consistent and accurate policy enforcement and application of our policies. - Serve as a key point of contact for stakeholders, advising and consulting on the nuances of policies to guide their initiatives. - Collaborate with the Global and USDS Security teams on escalations related to manual promotions. - Work closely with cross-functional partners to monitor emerging social media trends and problematic behaviors in the US to predict and prevent potential violations of community guidelines. - Assist in developing and maintaining training materials and SOPs to ensure a clear understanding of Editorial Policies. - Support the creation of metric reports by gathering data on policy execution to help measure impact and identify areas for improvement. - Develop and execute improvement plans for policy workflows by enhancing processes and improving performance against Service Level Agreements (SLAs).
Qualifications
Minimum Qualifications - Bachelor's degree or equivalent practical experience. - 1+ years of experience in content moderation, content policy, or a related trust and safety field. - Strong understanding of internet culture and emerging social media trends. - Excellent attention to detail and the ability to apply complex policies with consistency. - Strong communication skills. - Proven ability to work collaboratively with cross-functional partners. - Experience working on sensitive subject matter with resilience and professionalism. Preferred Qualifications - Strong Data Analysis skills - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.
Job Information
[For Pay Transparency] Compensation Description (Annually) - Washington, DC
The base salary range for this position in the selected city is 64600 - 136000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Apply to this job
Washington D.C.
Employment Type :
Regular
Job Code :
A244382
Apply to this job
Share this listing:
Responsibilities
About the team This role will sit within the USDS Product policy team. You will need to cultivate a deep understanding of the platform, its Trust and Safety policies, the Community Guidelines and the interplay of those rules with promotional levers that put content in front of the end user. This will require developing systems for tracking and anticipating user behavior and identifying thoughtful and creative policy solutions in a fast moving environment. You will work closely with a variety of internal partners including Policy, Product, Legal, Operations, and Quality Analysis to ensure that TikTok is able to detect, triage, and prevent safety incidents. As TikTok continues to integrate with a growing ecosystem of products, the complexity of our promotional lever workflows is also expanding. The policy team is responsible for ensuring consistent and compliant policy application across all these new surfaces. While a Program Manager focuses on the strategic design of workflows, the policy specialist is responsible for the critical day-to-day execution of these policy processes. This role may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance. Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder. In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time. Responsibilities - Execute policy workflows for manually promoted content across emerging products, ensuring compliance with all relevant policies and requirements. - Conduct regular calibration sessions with the USDS Operations team to ensure consistent and accurate policy enforcement and application of our policies. - Serve as a key point of contact for stakeholders, advising and consulting on the nuances of policies to guide their initiatives. - Collaborate with the Global and USDS Security teams on escalations related to manual promotions. - Work closely with cross-functional partners to monitor emerging social media trends and problematic behaviors in the US to predict and prevent potential violations of community guidelines. - Assist in developing and maintaining training materials and SOPs to ensure a clear understanding of Editorial Policies. - Support the creation of metric reports by gathering data on policy execution to help measure impact and identify areas for improvement. - Develop and execute improvement plans for policy workflows by enhancing processes and improving performance against Service Level Agreements (SLAs).
Qualifications
Minimum Qualifications - Bachelor's degree or equivalent practical experience. - 1+ years of experience in content moderation, content policy, or a related trust and safety field. - Strong understanding of internet culture and emerging social media trends. - Excellent attention to detail and the ability to apply complex policies with consistency. - Strong communication skills. - Proven ability to work collaboratively with cross-functional partners. - Experience working on sensitive subject matter with resilience and professionalism. Preferred Qualifications - Strong Data Analysis skills - Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role. - Your resilience and commitment to self-care to manage the emotional demands of the role.
Job Information
[For Pay Transparency] Compensation Description (Annually) - Washington, DC
The base salary range for this position in the selected city is 64600 - 136000 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
About USDS
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
USDS Reasonable Accommodation
USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA
Apply to this job