Good Shepherd Fence Company
Office Administrator/Customer Experience Representative
Good Shepherd Fence Company, Indianapolis, Indiana, United States
Job Description
Job Description Good Shepherd Fence Co is seeking a highly motivated, self-starting Office
Administrator/Customer
Experience Representative to join Indiana’s Fastest Growing Fence Contracting team! The primary role of the Office
Administrator/Customer
Experience Representative is to effectively and efficiently manage day-to-day customer service responsibilities for the company while providing direct support for the GSFC office, field, and leadership team.· Greet visitors and attend to visitors’ inquiries while maintaining a professional image· Act as first point of contact effectively managing: incoming customer phone calls, leads, emails, complaints, or questions from customers and respond in a timely manner.· Support and fulfill requests from field sales team in a timely manner.· Utilize CRM software to keep records of customer interactions, process customer accounts, and file documents.· Coordinate and schedule local and national trade show programs.· Update and maintain customer records.· Provide support to leadership team.· Coordinate and maintain calendars for sales staff· Handle sensitive and non-routine information with the utmost confidentiality.· Research, compile, analyze and summarize reports/other information as requested.· Maintain electronic data, files and records.· Maintain front office and reception area for customers and clients for presentation.· Call in all utility locate / 811s to support production schedule.· Complete other various essential tasks as required.
Knowledge, Skills, and Abilities:
· Minimum 5 years prior experience in a similar role.· Very strong written and oral communication skills with command of proper grammar and punctuation.· Ability to navigate various software/programs with ease to provide a quick front-desk experience for customer.· Customer
service/administrative
experience in fencing industry preferred but not required· Knowledge and proficiency of all Microsoft Office software applications· Excellent attention to detail, organization, prioritization and time management skills.· Positive attitude and ability to handle ambiguity· Independent judgment and ability to multitask and work autonomously.· Dedicated work ethic, dependability and flexibility.· Trustworthy and comfortable with managing sensitive and confidential information.The GSF Company offers competitive salaries, exciting bonus pay plans, and profit sharing along with 401(k)/Simple IRA benefits with a match, ANTHEM Health Insurance Benefits, AFLAC, and Flexible Spending. Qualified candidates interested in this opportunity who want to work with a premier leader in the fencing industry, please apply!
Benefits:
· 401(k) and Simple IRA Percentage Matching· Health, Dental, and Vision Insurance· Flexible Spending Account· Paid Time Off· Employee Referral Program· Incentive Compensation Program
#hc194535
Job Description Good Shepherd Fence Co is seeking a highly motivated, self-starting Office
Administrator/Customer
Experience Representative to join Indiana’s Fastest Growing Fence Contracting team! The primary role of the Office
Administrator/Customer
Experience Representative is to effectively and efficiently manage day-to-day customer service responsibilities for the company while providing direct support for the GSFC office, field, and leadership team.· Greet visitors and attend to visitors’ inquiries while maintaining a professional image· Act as first point of contact effectively managing: incoming customer phone calls, leads, emails, complaints, or questions from customers and respond in a timely manner.· Support and fulfill requests from field sales team in a timely manner.· Utilize CRM software to keep records of customer interactions, process customer accounts, and file documents.· Coordinate and schedule local and national trade show programs.· Update and maintain customer records.· Provide support to leadership team.· Coordinate and maintain calendars for sales staff· Handle sensitive and non-routine information with the utmost confidentiality.· Research, compile, analyze and summarize reports/other information as requested.· Maintain electronic data, files and records.· Maintain front office and reception area for customers and clients for presentation.· Call in all utility locate / 811s to support production schedule.· Complete other various essential tasks as required.
Knowledge, Skills, and Abilities:
· Minimum 5 years prior experience in a similar role.· Very strong written and oral communication skills with command of proper grammar and punctuation.· Ability to navigate various software/programs with ease to provide a quick front-desk experience for customer.· Customer
service/administrative
experience in fencing industry preferred but not required· Knowledge and proficiency of all Microsoft Office software applications· Excellent attention to detail, organization, prioritization and time management skills.· Positive attitude and ability to handle ambiguity· Independent judgment and ability to multitask and work autonomously.· Dedicated work ethic, dependability and flexibility.· Trustworthy and comfortable with managing sensitive and confidential information.The GSF Company offers competitive salaries, exciting bonus pay plans, and profit sharing along with 401(k)/Simple IRA benefits with a match, ANTHEM Health Insurance Benefits, AFLAC, and Flexible Spending. Qualified candidates interested in this opportunity who want to work with a premier leader in the fencing industry, please apply!
Benefits:
· 401(k) and Simple IRA Percentage Matching· Health, Dental, and Vision Insurance· Flexible Spending Account· Paid Time Off· Employee Referral Program· Incentive Compensation Program
#hc194535