Matic
Matic is revolutionizing home robotics by building the world's first truly autonomous robots. We're on a mission to recapture the 2.5 trillion hours annually spent on home chores, worth $25 trillion in wasted economic value, with fully autonomous, useful, elegant, and affordable robots that families love.
Our first product, Matic, is a Wall-E-esque floor cleaning robot that families love and cannot fathom their lives without. We've built what amounts to "self-driving for homes" - precise 3D mapping, real-time SLAM, and semantic understanding that works reliably in real homes, all achieved through breakthrough spatial AI technology using only RGB cameras and neural networks with all processing on-device for complete privacy.
Privacy first Our robots are also private by design, with all the computes on the edge device. We believe that families shouldn't have to jeopardize their privacy just to get some help with the constant drudgery of home chores.
Our approach In 2017, we observed 200+ self-driving car startups and an equal number of industrial robotics startups, but the home robotics space had been dramatically overlooked. While AI is becoming ubiquitous, families are still stuck spending dozens of hours per week on repetitive household chores.
Just like consumers adopted cell phones, then PDAs, then iPods before adopting the iPhone to replace them all, we believe consumers will adopt single-purpose, elegant robots first before getting one-robot-to-rule-all-chores. Our goal is to continue automating household labor, shipping useful, affordable, privacy-first robots while building iteratively toward more complex capabilities over time.
Who we are We are a consumer robotics product company solving real customer problems. We start with a problem, think of an elegant solution in the form of robots, and conduct necessary research to build products that just work. We believe families want solutions to their problems, and AI & robots enable us to solve them.
Who we are NOT We are NOT a Robotics Foundation Model research lab, a humanoid builder, or a robotics software platform company. We build fully autonomous, useful, elegant, and affordable Wall-E-esque robotic products that kids, pets, and families love!
How we behave Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy.
At Matic, we're eager to take risks and test convention. We love diving headfirst into hard problems - even if it means some failures along the way. We work smart, hard, and long (in that order), chasing innovation and human impact. We highly value individual ownership and take meticulous pride in the work we do, knowing our efforts affect both one another and our customers.
Those who value curiosity and learning and who don't shy away from hard problems thrive at Matic. If you are genuinely committed to innovation and improving the lives of others, we'd love to hear from you.
About the role
We're looking for a thoughtful, proactive Customer Success Specialist who's passionate about helping people and improving the customer experience at every touchpoint. In this role, you'll be the voice of Matic to our customers, ensuring they feel heard, supported, and confident using our products. You'll work closely with our product, engineering, and marketing teams to resolve issues, share insights, and shape how we support customers as we grow.
What you'll do:
Serve as the primary point of contact for all customer inquiries via email and other channels, providing clear, timely, and friendly support. Ensure every customer issue is acknowledged and fully resolved - no missed responses, no open threads left behind. Collaborate with product, engineering, and marketing teams to troubleshoot issues and advocate for customer needs. Track and report on key support metrics, including response times, resolution rates, and customer satisfaction scores. Analyze support data to uncover trends, recurring issues, and areas for improvement, and share actionable feedback with the team. Maintain and improve support resources, such as FAQs and knowledge base, to empower customers to self-serve when possible. Refine and own support processes and workflows to make the experience as smooth and efficient as possible. Contribute to broader customer experience efforts, ensuring support insights inform product improvements and overall journey mapping. Help build scalable systems for support as we grow from 1,000 shipments to 10,000 and beyond. What we look for:
A knack for problem-solving and a proactive mindset. Comfort working cross-functionally with technical and non-technical teams. Experience working with support platforms (like HubSpot) is a plus. Analytical mindset and the ability to work with data to inform decisions. At least 2 years of experience in a customer support or success role, ideally at a startup or in a fast-paced environment. Comfort with fast-paced, startup atmosphere - you don't shy away from the hard work High level of maturity, ownership, and pride in your work We'd love to hear from you if...
You are genuinely motivated to help those around you You are passionate about learning outside of your normal comfort zone You love diagnosing complex technical issues You are excited to do great work
Our team
Matic is a tight-knit, collaborative team singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy.
We're eager to take risks and test convention, diving headfirst into hard problems even if it means some failures along the way. We work smart, hard, and long (in that order), chasing innovation and human impact. We highly value individual ownership and take meticulous pride in our work.
Those who value curiosity, learning, and don't shy away from hard problems thrive at Matic. If you are genuinely committed to innovation and improving the lives of others, we'd love to hear from you.
All roles are based onsite in our Mountain View office.
Our first product, Matic, is a Wall-E-esque floor cleaning robot that families love and cannot fathom their lives without. We've built what amounts to "self-driving for homes" - precise 3D mapping, real-time SLAM, and semantic understanding that works reliably in real homes, all achieved through breakthrough spatial AI technology using only RGB cameras and neural networks with all processing on-device for complete privacy.
Privacy first Our robots are also private by design, with all the computes on the edge device. We believe that families shouldn't have to jeopardize their privacy just to get some help with the constant drudgery of home chores.
Our approach In 2017, we observed 200+ self-driving car startups and an equal number of industrial robotics startups, but the home robotics space had been dramatically overlooked. While AI is becoming ubiquitous, families are still stuck spending dozens of hours per week on repetitive household chores.
Just like consumers adopted cell phones, then PDAs, then iPods before adopting the iPhone to replace them all, we believe consumers will adopt single-purpose, elegant robots first before getting one-robot-to-rule-all-chores. Our goal is to continue automating household labor, shipping useful, affordable, privacy-first robots while building iteratively toward more complex capabilities over time.
Who we are We are a consumer robotics product company solving real customer problems. We start with a problem, think of an elegant solution in the form of robots, and conduct necessary research to build products that just work. We believe families want solutions to their problems, and AI & robots enable us to solve them.
Who we are NOT We are NOT a Robotics Foundation Model research lab, a humanoid builder, or a robotics software platform company. We build fully autonomous, useful, elegant, and affordable Wall-E-esque robotic products that kids, pets, and families love!
How we behave Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy.
At Matic, we're eager to take risks and test convention. We love diving headfirst into hard problems - even if it means some failures along the way. We work smart, hard, and long (in that order), chasing innovation and human impact. We highly value individual ownership and take meticulous pride in the work we do, knowing our efforts affect both one another and our customers.
Those who value curiosity and learning and who don't shy away from hard problems thrive at Matic. If you are genuinely committed to innovation and improving the lives of others, we'd love to hear from you.
About the role
We're looking for a thoughtful, proactive Customer Success Specialist who's passionate about helping people and improving the customer experience at every touchpoint. In this role, you'll be the voice of Matic to our customers, ensuring they feel heard, supported, and confident using our products. You'll work closely with our product, engineering, and marketing teams to resolve issues, share insights, and shape how we support customers as we grow.
What you'll do:
Serve as the primary point of contact for all customer inquiries via email and other channels, providing clear, timely, and friendly support. Ensure every customer issue is acknowledged and fully resolved - no missed responses, no open threads left behind. Collaborate with product, engineering, and marketing teams to troubleshoot issues and advocate for customer needs. Track and report on key support metrics, including response times, resolution rates, and customer satisfaction scores. Analyze support data to uncover trends, recurring issues, and areas for improvement, and share actionable feedback with the team. Maintain and improve support resources, such as FAQs and knowledge base, to empower customers to self-serve when possible. Refine and own support processes and workflows to make the experience as smooth and efficient as possible. Contribute to broader customer experience efforts, ensuring support insights inform product improvements and overall journey mapping. Help build scalable systems for support as we grow from 1,000 shipments to 10,000 and beyond. What we look for:
A knack for problem-solving and a proactive mindset. Comfort working cross-functionally with technical and non-technical teams. Experience working with support platforms (like HubSpot) is a plus. Analytical mindset and the ability to work with data to inform decisions. At least 2 years of experience in a customer support or success role, ideally at a startup or in a fast-paced environment. Comfort with fast-paced, startup atmosphere - you don't shy away from the hard work High level of maturity, ownership, and pride in your work We'd love to hear from you if...
You are genuinely motivated to help those around you You are passionate about learning outside of your normal comfort zone You love diagnosing complex technical issues You are excited to do great work
Our team
Matic is a tight-knit, collaborative team singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy.
We're eager to take risks and test convention, diving headfirst into hard problems even if it means some failures along the way. We work smart, hard, and long (in that order), chasing innovation and human impact. We highly value individual ownership and take meticulous pride in our work.
Those who value curiosity, learning, and don't shy away from hard problems thrive at Matic. If you are genuinely committed to innovation and improving the lives of others, we'd love to hear from you.
All roles are based onsite in our Mountain View office.