Tech Providers
Role: Compliance Officer
Duration: 04+ months contract
Location: Tampa, FL 33602 (Onsite)
Roles & Responsibilities:
Contact constituents/complainants to discuss the details of the complaints that are filed. Read state statute and compare with complaints to analyze the issue. Communicating with the public, so good customer service skills are a MUST. Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate. Send a written correspondence to the complainant once approved by the supervisor. Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system.
Required Skills:
Communicate verbally and in writing appropriately Read and interrupt Florida statutes Previous experience working with the public in a professional work environment Exceptional organizational skills Commit to the project time line
Required Experience:
Ability to read and interrupt Florida State Statues- 1+ year Experience working with the public in a professional work environment 3+ year Experience working with the public and analyzing complaints 1+year Experience using Versa-Highly desired
Roles & Responsibilities:
Contact constituents/complainants to discuss the details of the complaints that are filed. Read state statute and compare with complaints to analyze the issue. Communicating with the public, so good customer service skills are a MUST. Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate. Send a written correspondence to the complainant once approved by the supervisor. Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system.
Required Skills:
Communicate verbally and in writing appropriately Read and interrupt Florida statutes Previous experience working with the public in a professional work environment Exceptional organizational skills Commit to the project time line
Required Experience:
Ability to read and interrupt Florida State Statues- 1+ year Experience working with the public in a professional work environment 3+ year Experience working with the public and analyzing complaints 1+year Experience using Versa-Highly desired