PrideStaff
Customer Service Representative (Warehouse)
PrideStaff, Joliet, Illinois, United States, 60432
We are currently looking for a full time
Customer Service Representative
for a company located in the Joliet/Elwood area.
The
CSR
will answer customer emails, schedule appointments, check drivers in/out (will be required to seal trucks), answer questions/request for ops department, verify close inbound loads and ship confirm outbound loads; will also correspond with carriers for ETA's and schedule changes.
1st shift 8am-4pm
(MUST be available for OT as needed)
$20/hr
The ideal candidate will have solid customer service and/or logistics experience, the ability to respond to high volume emails and communicate with various members of the organization, flexible availability (1st shift/OT) when necessary, and knowledge of WMS systems and Microsoft Excel.
Responsibilities:
Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment Check in all carriers for appointments and ensure quality and accuracy of process Accurate input and verification of merchandise receipts on a timely basis Maintain current customer contracts accurately and in a confidential manner Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner Generating and retention of all required reporting for the customers Processing customer orders on a timely and accurate basis according to customer request. Communicates with the customer verbally and in writing with a professional and positive attitude. Qualifications:
Associates degree preferred (HS Diploma or GED required) Must have at least six months of experience in a customer service role Experience with working with a warehouse management systems WMS is preferred. Strong communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred Comfortable working in both office and warehouse environment with wide temperature ranges
WANTING TO INTERVIEW ASAP, APPLY TODAY!
Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour
Customer Service Representative
for a company located in the Joliet/Elwood area.
The
CSR
will answer customer emails, schedule appointments, check drivers in/out (will be required to seal trucks), answer questions/request for ops department, verify close inbound loads and ship confirm outbound loads; will also correspond with carriers for ETA's and schedule changes.
1st shift 8am-4pm
(MUST be available for OT as needed)
$20/hr
The ideal candidate will have solid customer service and/or logistics experience, the ability to respond to high volume emails and communicate with various members of the organization, flexible availability (1st shift/OT) when necessary, and knowledge of WMS systems and Microsoft Excel.
Responsibilities:
Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment Check in all carriers for appointments and ensure quality and accuracy of process Accurate input and verification of merchandise receipts on a timely basis Maintain current customer contracts accurately and in a confidential manner Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner Generating and retention of all required reporting for the customers Processing customer orders on a timely and accurate basis according to customer request. Communicates with the customer verbally and in writing with a professional and positive attitude. Qualifications:
Associates degree preferred (HS Diploma or GED required) Must have at least six months of experience in a customer service role Experience with working with a warehouse management systems WMS is preferred. Strong communication both verbally and in writing, especially through e-mail and over the phone Strong interpersonal skills Good problem solving and prioritizing skills Ability to effectively manage and resolve conflict Attention to detail to prepare and maintain accurate records and reports Ability to follow both written and verbal instructions Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred Comfortable working in both office and warehouse environment with wide temperature ranges
WANTING TO INTERVIEW ASAP, APPLY TODAY!
Compensation / Pay Rate (Up to): $20.00 - $20.00 Per Hour