On-Board Companies
Customer Service Representative
On-Board Companies, Louisburg, North Carolina, United States, 27549
On-Board Services is hiring a
Customer Service Representative
Louisburg, NC!
For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located.
About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details: Position Type: Contract Job Location: Louisburg, NC Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance Compensation: $18-20/hourly
Overview: We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order processing, provide ongoing support to customers, and resolve issues with professionalism and efficiency. This role is critical in maintaining a high level of customer satisfaction through prompt and effective communication, accurate order entry, and proactive follow-up.
Requirements: • Receive and process customer orders via phone, email, or online portals with accuracy and attention to detail. • Follow up on orders to ensure timely delivery and resolve any delays or issues that arise. • Communicate with internal departments (sales, production, shipping) to coordinate order fulfillment. • Handle customer inquiries and complaints professionally, providing appropriate solutions in a timely manner. • Maintain accurate customer records, order logs, and correspondence in the company's CRM or ERP system. • Monitor and track backorders, substitutions, and returns, keeping customers informed throughout the process. • Identify recurring issues and recommend process improvements to enhance customer satisfaction. • Support account managers and sales teams as needed with customer updates and order status reports. • Perform other duties as assigned.
Qualifications: • High school diploma or equivalent required; associate or bachelor's degree preferred. • 2+ years of customer service experience, preferably in an order entry or sales support role. • Strong written and verbal communication skills. • Excellent conflict resolution and problem-solving abilities. • Proficient in Microsoft Office Suite and experience with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce). • Ability to prioritize and manage multiple tasks in a fast-paced environment. • Ability to learn about the product and gain product knowledge • Business to Business conversation and sales • Sales Experience is a plus
Apply Today!
www.onboardusa.com
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD#
25-04760 INDOJ
For immediate consideration please send your resume to resumes@onboardusa.com Subject Line: Position Title and State you are Located.
About Us: On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.
Position Details: Position Type: Contract Job Location: Louisburg, NC Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance Compensation: $18-20/hourly
Overview: We are seeking a detail-oriented and customer-focused Customer Service Representative to manage order processing, provide ongoing support to customers, and resolve issues with professionalism and efficiency. This role is critical in maintaining a high level of customer satisfaction through prompt and effective communication, accurate order entry, and proactive follow-up.
Requirements: • Receive and process customer orders via phone, email, or online portals with accuracy and attention to detail. • Follow up on orders to ensure timely delivery and resolve any delays or issues that arise. • Communicate with internal departments (sales, production, shipping) to coordinate order fulfillment. • Handle customer inquiries and complaints professionally, providing appropriate solutions in a timely manner. • Maintain accurate customer records, order logs, and correspondence in the company's CRM or ERP system. • Monitor and track backorders, substitutions, and returns, keeping customers informed throughout the process. • Identify recurring issues and recommend process improvements to enhance customer satisfaction. • Support account managers and sales teams as needed with customer updates and order status reports. • Perform other duties as assigned.
Qualifications: • High school diploma or equivalent required; associate or bachelor's degree preferred. • 2+ years of customer service experience, preferably in an order entry or sales support role. • Strong written and verbal communication skills. • Excellent conflict resolution and problem-solving abilities. • Proficient in Microsoft Office Suite and experience with ERP/CRM systems (e.g., SAP, NetSuite, Salesforce). • Ability to prioritize and manage multiple tasks in a fast-paced environment. • Ability to learn about the product and gain product knowledge • Business to Business conversation and sales • Sales Experience is a plus
Apply Today!
www.onboardusa.com
On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.
The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."
On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.
JD#
25-04760 INDOJ