Pharmacist/Pharmacy Technician - Client Solutions Lead

Company OverviewBefore we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.Our MissionWe're flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. 'The human element' is our crux and catalyst, driving all that we do, whether we're interacting with patients, providers, or practices. We're here to partner with those ready for a change. More than a compounding pharmacy, we're on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.Department: CXLocation: 120 W. 1st Ave, Mesa, AZSchedule: Position will start on-site full time and then will become hybridReports to: Pharmacy Product ManagerPosition Overview:We're seeking a cross-functional professional to support both our Client Integration and Pharmacy Product/Technology teams. This role combines technical expertise, clinical understanding, and project coordination to manage client onboarding, standardize pharmacy product workflows, and ensure system readiness. Ideal candidates will have experience with pharmacy management systems (PMS), strong communication and documentation skills, and the ability to manage multiple client-facing projects simultaneously.Key Responsibilities:Integration & Client Readiness:Serve as the technical and workflow liaison during client onboarding and configurationInitiate and coordinate "Fast Track" implementation prep for new clinics, including clinical template managementManage multiple integration projects simultaneously, maintaining clear communication and timelinesSupport cross-functional communication between product, clinical, support, and integration teamsLead communication with our PMS support teams to request integration credentials and configure webhooksProduct Standardization & Testing:Review pharmacy orders in sandbox environments to ensure accuracy and workflow alignmentTest and validate pharmacy orders in production systems for consistency and product readinessPerform regular audits of pharmacy orders to ensure compliance with system standards and clinical expectationsSystem Configuration & Technical Tasks:Add new products and templates into the PMS in collaboration with the pharmacy product teamTest and validate webhook integrations to ensure reliable communication with external systems and PMS platformsMonitor system behavior and escalate integration issues or configuration gaps as neededDocumentation & Communication:Write and maintain technical SOPs and documentation for client-facing processes and internal workflowsCommunicate changes in pharmacy product capabilities and integration steps clearly and effectivelyCollaborate with product managers and L&D to ensure updates are incorporated into training and knowledge systemsQualifications:Required:3-5 years of experience in pharmacy technology, healthcare SaaS, or clinical systems integrationWorking knowledge of multiple PMS platforms (e.g., QS/1, PioneerRx, Liberty, McKesson EnterpriseRx, etc.), familiarity with LifeFile is preferredStrong technical writing skills (SOPs, product changes, client documentation)Proficiency with Microsoft Office (especially Excel, Word, PowerPoint)Experience managing multiple client projects or integrations simultaneouslyStrong interpersonal and communication skills-comfortable with both technical teams and client stakeholdersPreferred:CPhT with 5 years of experience or RPh with 2-3 years of experienceFamiliarity with HL7, NCPDP, webhook APIs, or EHR/EMR integrationsExperience in pharmacy operations or clinical informaticsHands-on experience with tools like HubSpot, Slack, or similarUnderstanding of pharmacy order workflows and medication dispensing standardsPersonal Attributes:Analytical and thorough-you notice inconsistencies and fix them before they become problemsClient-focused-you understand pharmacy workflows and speak the language of healthcare usersA bridge-builder-able to translate between clinical, technical, and business teamsProcess-minded-you're excited to document and improve repeatable, scalable workflowsWork Environment:Office-based with occasional travel to client sites, pharmacy locations, or industry events.Flexibility in work hours may be required to meet the needs of clients in different time zones.Benefits/ PerksStrive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off. FREE COMPOUNDED MEDS to employees and immediate family members.Culture At Strive, culture plays a fundamental role in shaping our workplace atmosphere. Beyond our exceptional benefits package, we foster a sense of community. Throughout the year, we arrange various holiday potlucks and festive celebrations. Strive is committed to promoting both personal and professional development, striving for our employees to excel and grow in every aspect of their lives, both within and outside of the workplace. EEOStrive Pharmacy is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state or local laws.Disclaimer*** Please do not call the pharmacy location with questions about your application or interview. 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