Account Manager - NYC

Company DescriptionArtemest is a company specialized in Italian craftsmanship and design through a curated selection of handmade furniture, lighting, décor, and art by top artisans and brands. It serves private clients and professionals worldwide through its online store, New York gallery, bespoke design services, and large-scale interior projects via Artemest Contract. Founded in 2015 by the shared vision of CEO Marco Credendino and Creative Director Ippolita Rostagno, Artemest travels across Italy to uncover timeless pieces and the stories of their creators-master artisans who blend centuries-old techniques with modern sensibilities. The brand offers exclusive access to over 50,000 handmade products by 1,000 artisans and manufacturers spanning all major production areas. Aiming at showcasing Italy's refined artisanal heritage to the world, Artemest provides discerning buyers the opportunity to effortlessly explore and shop the best of contemporary Italian design. Every product reflects Italy's rich design heritage and celebrates the mastery discovered across its diverse manufacturing districts. PositionArtemest is seeking an experienced Account Manager based in New York City to drive revenue growth and build brand awareness within the architectural and interior design (A&D) community. This role focuses on managing key accounts, fostering strong client relationships, and leveraging growing opportunities in residential, hospitality, and retail projects.Key ResponsibilitiesClient Relationship Management•Act as the primary point of contact for assigned key clients, thoroughly understanding their project needs and objectives.•Develop and sustain strong, long-term client relationships through regular in-person meetings, client visits, and participation in events such as gallery exhibitions and fairs, as appropriate.•Partner with the VP to identify and prioritize key accounts and distribution opportunities.Account Strategy and Planning•Support the VP in creating and executing strategic account plans aligned with company objectives.•Identify opportunities for account growth and expansion, presenting recommendations to the VP on a bi-weekly basis.•Collaborate with sales and operations teams to ensure client needs are met effectively and efficiently.•Maintain accurate and up-to-date CRM records and sales pipelines.Operational Execution•Coordinate with internal teams to ensure seamless product delivery to clients.•Manage client orders, particularly for design firms, purchasing agents, and trade businesses.•Track and analyze account performance against KPIs and business objectives.•Address and resolve client issues promptly and professionally.Communication and Collaboration•Promote a collaborative and inclusive team culture that encourages knowledge sharing and teamwork.Performance Monitoring and Reporting•Provide regular performance reports and insights to the VP, including metrics on account growth, client retention, and revenue contribution.•Propose adjustments to account strategies based on data trends and client feedback. Market and Industry Insights•Stay updated on industry trends, market dynamics, and competitor activities to identify new opportunities and inform client strategies.•Share relevant market intelligence with the team to align efforts with broader industry shifts.Training and Development•Mentor junior team members, sharing best practices and expertise to enhance their account management skills.Upselling and Cross-Selling•Actively identify and present opportunities for upselling and cross-selling to key clients, ensuring alignment with their needs and objectives.Feedback and Process Improvement•Gather feedback from clients regarding their experience and share it with internal teams to drive continuous improvement.•Contribute to refining sales and operational processes to enhance efficiency and client satisfaction.Compliance and Ethics•Ensure adherence to company policies and procedures, maintaining ethical practices in all client interactions.•Monitor compliance with contractual agreements and escalate issues where necessary. Requirements 4+ years of sales experience in design, luxury goods, or online marketplaces.Proven success in business development and growing revenue, particularly in residential, hospitality, or retail markets.Strong relationships with top A&D firms in NYC and deep knowledge of the interior design industry.Excellent communication and interpersonal skills.Highly organized, able to manage multiple priorities simultaneously.Proactive, entrepreneurial mindset with a passion for luxury craftsmanship and e-commerce. Other information Dynamic workplace with a passionate team.Entrepreneurial environment with growth opportunities.Innovative, tech-driven platform transforming the luxury design experience.