Georgia Staffing
Parts Specialist
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees. As a Parts Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers. Primary responsibilities include courteously and quickly greeting all walk-in and call-in customers, assisting customers in a consultative manner to provide the best parts solution for their needs, gaining proficiency in parts knowledge and continuing to grow as new products are introduced, employing superior listening skills and assessing customers' needs, advising customers of additional related parts, informing customers of specials and merchandising programs, following up quickly with customers on back ordered items and communicating any changes in delivery dates or availability, creating purchase orders prior to placing orders with vendors for all non-Cat back orders, initiating outbound sales calls to customers as directed by parts supervision, handling and processing cash, check, and credit card transactions in compliance with company policy and procedures, being available to work overtime on short notice and provide after hours support when required, successfully completing all required training, and reviewing the will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed. Additional responsibilities include participating in required safety program, and working in a safe manner, as well as any additional duties as assigned by manager. To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: High school diploma or equivalent preferred. Required qualifications/skills include excellent communication skills both over the phone and in person, ability to quickly pick up on different software and websites used in searching and ordering parts, work with a sense of urgency and organization, be able to act as a consultant on parts and service, rather than an order taker, ability to become forklift certified, and ability to lift up to 50 lbs and occasionally higher amounts with assistant devices. Preferred qualifications/skills include prior Parts Counter experience in a similar industry. At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety, Integrity, Teamwork, Excellence, and Sense of Urgency. Ideal candidates will demonstrate the following values: acting in a safe manner, exhibiting honesty and integrity, acting in a fair and ethical manner, team mentality, delivering quality results, embracing change/improvement, exhibiting superior customer service skills, exhibiting pride and ownership, working with a sense of urgency, and exhibiting a winning attitude. Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive pay structure includes competitive pay, individual bonus opportunities available, technician tool allowance, 401k plan strong company match, employee profit sharing, financial wellness coaching, employee wellness program, medical, vision, dental insurance, prescription drug coverage, flexible spending accounts, short & long term disability, group life insurance, paid holidays, paid sick leave, tuition reimbursement, ongoing training, and advancement opportunities. Equal opportunity employer/protected veterans/individuals with disabilities.
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees. As a Parts Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers. Primary responsibilities include courteously and quickly greeting all walk-in and call-in customers, assisting customers in a consultative manner to provide the best parts solution for their needs, gaining proficiency in parts knowledge and continuing to grow as new products are introduced, employing superior listening skills and assessing customers' needs, advising customers of additional related parts, informing customers of specials and merchandising programs, following up quickly with customers on back ordered items and communicating any changes in delivery dates or availability, creating purchase orders prior to placing orders with vendors for all non-Cat back orders, initiating outbound sales calls to customers as directed by parts supervision, handling and processing cash, check, and credit card transactions in compliance with company policy and procedures, being available to work overtime on short notice and provide after hours support when required, successfully completing all required training, and reviewing the will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed. Additional responsibilities include participating in required safety program, and working in a safe manner, as well as any additional duties as assigned by manager. To be successful in this position you should have a strong mechanical and electrical aptitude, knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: High school diploma or equivalent preferred. Required qualifications/skills include excellent communication skills both over the phone and in person, ability to quickly pick up on different software and websites used in searching and ordering parts, work with a sense of urgency and organization, be able to act as a consultant on parts and service, rather than an order taker, ability to become forklift certified, and ability to lift up to 50 lbs and occasionally higher amounts with assistant devices. Preferred qualifications/skills include prior Parts Counter experience in a similar industry. At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety, Integrity, Teamwork, Excellence, and Sense of Urgency. Ideal candidates will demonstrate the following values: acting in a safe manner, exhibiting honesty and integrity, acting in a fair and ethical manner, team mentality, delivering quality results, embracing change/improvement, exhibiting superior customer service skills, exhibiting pride and ownership, working with a sense of urgency, and exhibiting a winning attitude. Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive pay structure includes competitive pay, individual bonus opportunities available, technician tool allowance, 401k plan strong company match, employee profit sharing, financial wellness coaching, employee wellness program, medical, vision, dental insurance, prescription drug coverage, flexible spending accounts, short & long term disability, group life insurance, paid holidays, paid sick leave, tuition reimbursement, ongoing training, and advancement opportunities. Equal opportunity employer/protected veterans/individuals with disabilities.