Viderity
This is a 100% remote role for candidates based in the Washington D.C. Metro Area (D.C., Maryland, Virginia). Candidates can be located within a 2-hour commute from Alexandria, Virginia.
Projected Start Date: Early September 2025
Note: Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
Viderity
is seeking a
Help Desk Specialist
to provide hardware and software support to end users, developers, and IT security personnel in a mission-critical environment. The Help Desk Specialist is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support.
Key Responsibilities: Lead project planning sessions to define scope, objectives, and resource requirements. Provides troubleshooting support to a user community employing computer systems and networks. Diagnosis's problems and provides applicable remedies. May serve as a team leader in operations. Workstation and server configuration and deployment Testing workstations and servers for compatibility and conflict issues Support developers and analysts with custom software application development and usage Keep updated workstation images for all individual workstations; keep separate image for each model Operating Systems support and maintenance Installing and configuring applications and operating systems to organizational standards and baseline configurations Keep all servers and workstations up to date with the latest patches and updates; maintain the BigFix management/deployment server and systems connecting to the server Scan systems using vulnerability scanners to identify and remediate security flaws Manage VMware environment including creating VMs, managing VMs, etc. Install and test new configurations including new Operating Systems, hardware equipment, software, etc. Assist developers with testing custom software on servers and workstations Required Skills:
Bachelor's degree in Computer information Systems, Computer Science, Management Information Systems, or related field. Minimum two (2) years' held desk experience. Experienced in computer hardware and software systems. Understands how programs use computer hardware. Experience with networking equipment and cabling Ability to effectively troubleshoot physical connectivity issues Required Security Clearance:
o Access Level: IT-2
o Sensitivity Level: Secret/Non-critical Sensitive
o Type of Investigation: Current Tier 3 (T3) or National Agency Check with
Local Agency Check and Credit Check (NACLC) at time of proposal
submission.
DoD 8570.01-M Certification : N/A Exception: If the employee ever requires any Privileged system access, then DOD 8570.01-M, IA & CE certifications are required.
o IA Technical (IAT)/IA Management (IAM) Level: IAT Level II
o IA Baseline Certification: Attachment_3_DOD 8570 Approved Baseline Certifications_Full_20210526
o CE/OS Certificate: Attachment_4_DLA Approved CS CE List_v28_20230221. Certification must be applicable to the Oracle based DAI Application Environment o Relevant certification from a nationally recognized tech
Salary range:
$53,865 - $72,818 annually
(depending on experience and qualifications)
Benefits:
401(k) Plan with Company Matching Health Insurance (Medical, Dental, Vision) Paid Time Off (PTO) and Holidays Retirement Planning Support Professional Development Opportunities Life and Disability Insurance
Projected Start Date: Early September 2025
Note: Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
Viderity
is seeking a
Help Desk Specialist
to provide hardware and software support to end users, developers, and IT security personnel in a mission-critical environment. The Help Desk Specialist is responsible for a range of customer service, critical tasks, incident management, service request fulfillment, troubleshooting and technical support.
Key Responsibilities: Lead project planning sessions to define scope, objectives, and resource requirements. Provides troubleshooting support to a user community employing computer systems and networks. Diagnosis's problems and provides applicable remedies. May serve as a team leader in operations. Workstation and server configuration and deployment Testing workstations and servers for compatibility and conflict issues Support developers and analysts with custom software application development and usage Keep updated workstation images for all individual workstations; keep separate image for each model Operating Systems support and maintenance Installing and configuring applications and operating systems to organizational standards and baseline configurations Keep all servers and workstations up to date with the latest patches and updates; maintain the BigFix management/deployment server and systems connecting to the server Scan systems using vulnerability scanners to identify and remediate security flaws Manage VMware environment including creating VMs, managing VMs, etc. Install and test new configurations including new Operating Systems, hardware equipment, software, etc. Assist developers with testing custom software on servers and workstations Required Skills:
Bachelor's degree in Computer information Systems, Computer Science, Management Information Systems, or related field. Minimum two (2) years' held desk experience. Experienced in computer hardware and software systems. Understands how programs use computer hardware. Experience with networking equipment and cabling Ability to effectively troubleshoot physical connectivity issues Required Security Clearance:
o Access Level: IT-2
o Sensitivity Level: Secret/Non-critical Sensitive
o Type of Investigation: Current Tier 3 (T3) or National Agency Check with
Local Agency Check and Credit Check (NACLC) at time of proposal
submission.
DoD 8570.01-M Certification : N/A Exception: If the employee ever requires any Privileged system access, then DOD 8570.01-M, IA & CE certifications are required.
o IA Technical (IAT)/IA Management (IAM) Level: IAT Level II
o IA Baseline Certification: Attachment_3_DOD 8570 Approved Baseline Certifications_Full_20210526
o CE/OS Certificate: Attachment_4_DLA Approved CS CE List_v28_20230221. Certification must be applicable to the Oracle based DAI Application Environment o Relevant certification from a nationally recognized tech
Salary range:
$53,865 - $72,818 annually
(depending on experience and qualifications)
Benefits:
401(k) Plan with Company Matching Health Insurance (Medical, Dental, Vision) Paid Time Off (PTO) and Holidays Retirement Planning Support Professional Development Opportunities Life and Disability Insurance