Loews Hotels, LLC
Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.
Job Specific
The LINC position is responsible for coordination and servicing of convention and group business. Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments. More specifically: continually check in with Meeting Planners to assess needs/requirements. Maintains communications with clients and appropriate hotel departments via RUSH Line and radio. Keep in contact with the Catering / Conference Manager regarding any changes/updates pertaining to their group. Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction. Meet with Catering / Conference Manager prior to arrival of each group to fully understand the needs and flow of every group. Meet daily with Catering / Conference Manager to ensure full understanding of the needs and flow of each group in-house. Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEOs, F&B BEOs placed in correct section, etc.). Produce the Outdoor Event Report on a weekly basis. Conduct weekly maintenance (Engineering) reports / walkthroughs. Report to Engineering any items needing to be fixed / corrected. Walk all room set-ups in advance, ensure they are correct. Ensure all events are posted correctly on the Reader Board. Review Resume and BEOs in detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance. Regularly check on preparations and activities for all assigned group events. Meet periodically with clients throughout their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems. Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments. Notify appropriate individuals promptly and fully of all problems and/or unusual matters of significance. General
Attend all appropriate hotel meetings and training sessions. Promote and apply teamwork skills at all times. Be polite, friendly, and helpful to all guests, management, and fellow employees. Maintain cleanliness and excellent condition of equipment and work area. Execute emergency procedures in accordance with hotel standards. Comply with required safety regulations and procedures. Comply with hotel standards, policies, and rules. Recycle whenever possible. Remain current with hotel information and changes. Comply with hotel uniform and grooming standards. Be able to make decisions on imperfect information; bias toward action; decisiveness. Perform other duties as assigned. Required Skills & Experience
Exceptional knowledge and understanding of various banquet and food service techniques and standards. Effective leadership, management, organizational, and communication skills. Exceptional guest service skills. Ability to speak, read, and write English. Ability to stand, stoop, and bend repetitively during entire shift. Ability to work a flexible schedule including weekends and holidays. Other
Applicants must supply their own Work Permit: Yes. Bonus: No. Position Category: Meeting / Event Planning. Wage range for this position, based on experience, is $20.80 to $26.00.
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The LINC position is responsible for coordination and servicing of convention and group business. Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments. More specifically: continually check in with Meeting Planners to assess needs/requirements. Maintains communications with clients and appropriate hotel departments via RUSH Line and radio. Keep in contact with the Catering / Conference Manager regarding any changes/updates pertaining to their group. Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction. Meet with Catering / Conference Manager prior to arrival of each group to fully understand the needs and flow of every group. Meet daily with Catering / Conference Manager to ensure full understanding of the needs and flow of each group in-house. Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEOs, F&B BEOs placed in correct section, etc.). Produce the Outdoor Event Report on a weekly basis. Conduct weekly maintenance (Engineering) reports / walkthroughs. Report to Engineering any items needing to be fixed / corrected. Walk all room set-ups in advance, ensure they are correct. Ensure all events are posted correctly on the Reader Board. Review Resume and BEOs in detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance. Regularly check on preparations and activities for all assigned group events. Meet periodically with clients throughout their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems. Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments. Notify appropriate individuals promptly and fully of all problems and/or unusual matters of significance. General
Attend all appropriate hotel meetings and training sessions. Promote and apply teamwork skills at all times. Be polite, friendly, and helpful to all guests, management, and fellow employees. Maintain cleanliness and excellent condition of equipment and work area. Execute emergency procedures in accordance with hotel standards. Comply with required safety regulations and procedures. Comply with hotel standards, policies, and rules. Recycle whenever possible. Remain current with hotel information and changes. Comply with hotel uniform and grooming standards. Be able to make decisions on imperfect information; bias toward action; decisiveness. Perform other duties as assigned. Required Skills & Experience
Exceptional knowledge and understanding of various banquet and food service techniques and standards. Effective leadership, management, organizational, and communication skills. Exceptional guest service skills. Ability to speak, read, and write English. Ability to stand, stoop, and bend repetitively during entire shift. Ability to work a flexible schedule including weekends and holidays. Other
Applicants must supply their own Work Permit: Yes. Bonus: No. Position Category: Meeting / Event Planning. Wage range for this position, based on experience, is $20.80 to $26.00.
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