Westminster University
Patron Services & Outreach Manager
Westminster University, Salt Lake City, Utah, United States, 84193
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Patron Services & Outreach Manager
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Westminster University 3 days ago Be among the first 25 applicants Join to apply for the
Patron Services & Outreach Manager
role at
Westminster University Westminster University provided pay range
This range is provided by Westminster University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$45,709.00/yr - $56,849.00/yr Westminster University
Patron Services and Outreach Manager
Employment Type:
Full-Time, Benefited
Work Location:
Westminster University Campus
1840 South 1300 East
Salt Lake City, UT 84105
About The Role
The Patron Services and Outreach Manager for the Westminster Performing Arts Center (WPA) plays a vital role in audience engagement and operational excellence across the WPA season. This position manages patron services, including front-of-house and box office operations, as well as outreach efforts such as print and digital marketing, web content management, audience development strategies, and event promotion. Working collaboratively with performing arts faculty, staff, students, and campus partners, the manager ensures exceptional experiences for patrons and supports the broader mission of the College of Arts and Sciences.
Minimum Qualifications
Four-plus years of customer service or project management experience Experience with effectively and courteously addressing and customer service needs. Demonstrated project management skills. Highly organized, motivated self-starter that can multitask and juggle priorities during peak seasons. Ability to sit or stand for long periods of time using a desktop computer. Expertise, or demonstrated potential to expertly learn and use, project management platforms, and online ticketing systems and databases Ability to create basic graphic designs in online platforms like Canva or Adobe Express. Excellent organizational, communication, and analytical skills. Ability to work both independently and as part of a team. Capable of problem-solving through appropriate channels. Experience in leading support staff and ensuring that work is completed in a timely, efficient, and professional manner. Working knowledge of traditional and digital marketing tools. Experience with publication and marketing asset production processes. Skilled at copywriting/copy-editing with a strong handle on visual composition.
Preferred Qualifications
Four-plus years of combined customer service and project management experience within arts and culture or hospitality industries. Demonstrated graphic design skills Ability to build productive working relationships with community partners and organizations.
Additional Requirements
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, Position requires use of ladders and lifting 25 lbs or more.
Key Responsibilities
Front of House and Box Office
Collaborate with Performing Arts Office manager to hire student box office and outreach employees. Train, schedule, and manage student box office and outreach employees. Supervise and manage Front of House for all WPA events scheduled by academic programs including box office set up and opening, will call tickets, walk up ticket sales, pre-show house check, house opening and intermission protocols. Answer patron phone calls and respond to patron emails and voicemails. Assist patrons with purchases and exchanges. Maintain ticket platform software and equipment including building season in ticketing platform Plan and post way-finding signs as needed. In collaboration with Program Chairs, Directors, and the Risk Management and Safety Team, maintain audience safety measures.
Outreach
Coordinate with Performing Arts Faculty and Staff, the office of Marketing and Communications, and contracted Graphic Designer on performance related deliverables for the WPA Season . Work with the web team to keep performance related webpages up to date. Develop and execute audience development strategy for performing arts. Compile and edit copy for programs and all related performance marketing materials. Assist Program Chairs with implementing comm plan and marketing materials related to student recruitment. Supervise Student Employee positions for appropriate work related to managing social media posting schedules. Collaborate with Program Chairs, Directors, and Disability Services Team to increase access to performing arts activities for all patrons. Collaborate with Performing Arts Admissions counselor on outreach materials (mailers, brochures, comp tickets,) for prospective students. Collaborate with Institutional Advancement on outreach opportunities, donation reports, and performing arts related advancement events (e.g. 1875 Society theatre night) Support event ticketing and house management for campus partner events held in WPA venues as assigned by the WPA Directory
Skills
Strong interpersonal skills to work with patrons, faculty, staff, and students. Excellent verbal and written communication, including copywriting and copy-editing. Professional and courteous customer service skills, including resolving patron issues or inquiries. Ability to manage high-pressure situations with tact and diplomacy. Proficiency with Microsoft Office Suite, including Teams. Detail-oriented with strong organizational and analytical skills Experience in the performing arts, culture, or hospitality industries.
Equal Employment Opportunity
Westminster University is committed to a diversified workforce, equal opportunity, and nondiscrimination. To this end, Westminster prohibits any form of discrimination or harassment based on race or ethnicity, color, religion, national origin, sex, age, sexual orientation, gender identification, disabilities, genetic information, status as a veteran, or any other category or classification protected by applicable federal, state, or city laws. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Higher Education Referrals increase your chances of interviewing at Westminster University by 2x Sign in to set job alerts for “Event Coordinator” roles.
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Patron Services & Outreach Manager
role at
Westminster University 3 days ago Be among the first 25 applicants Join to apply for the
Patron Services & Outreach Manager
role at
Westminster University Westminster University provided pay range
This range is provided by Westminster University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$45,709.00/yr - $56,849.00/yr Westminster University
Patron Services and Outreach Manager
Employment Type:
Full-Time, Benefited
Work Location:
Westminster University Campus
1840 South 1300 East
Salt Lake City, UT 84105
About The Role
The Patron Services and Outreach Manager for the Westminster Performing Arts Center (WPA) plays a vital role in audience engagement and operational excellence across the WPA season. This position manages patron services, including front-of-house and box office operations, as well as outreach efforts such as print and digital marketing, web content management, audience development strategies, and event promotion. Working collaboratively with performing arts faculty, staff, students, and campus partners, the manager ensures exceptional experiences for patrons and supports the broader mission of the College of Arts and Sciences.
Minimum Qualifications
Four-plus years of customer service or project management experience Experience with effectively and courteously addressing and customer service needs. Demonstrated project management skills. Highly organized, motivated self-starter that can multitask and juggle priorities during peak seasons. Ability to sit or stand for long periods of time using a desktop computer. Expertise, or demonstrated potential to expertly learn and use, project management platforms, and online ticketing systems and databases Ability to create basic graphic designs in online platforms like Canva or Adobe Express. Excellent organizational, communication, and analytical skills. Ability to work both independently and as part of a team. Capable of problem-solving through appropriate channels. Experience in leading support staff and ensuring that work is completed in a timely, efficient, and professional manner. Working knowledge of traditional and digital marketing tools. Experience with publication and marketing asset production processes. Skilled at copywriting/copy-editing with a strong handle on visual composition.
Preferred Qualifications
Four-plus years of combined customer service and project management experience within arts and culture or hospitality industries. Demonstrated graphic design skills Ability to build productive working relationships with community partners and organizations.
Additional Requirements
Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, Position requires use of ladders and lifting 25 lbs or more.
Key Responsibilities
Front of House and Box Office
Collaborate with Performing Arts Office manager to hire student box office and outreach employees. Train, schedule, and manage student box office and outreach employees. Supervise and manage Front of House for all WPA events scheduled by academic programs including box office set up and opening, will call tickets, walk up ticket sales, pre-show house check, house opening and intermission protocols. Answer patron phone calls and respond to patron emails and voicemails. Assist patrons with purchases and exchanges. Maintain ticket platform software and equipment including building season in ticketing platform Plan and post way-finding signs as needed. In collaboration with Program Chairs, Directors, and the Risk Management and Safety Team, maintain audience safety measures.
Outreach
Coordinate with Performing Arts Faculty and Staff, the office of Marketing and Communications, and contracted Graphic Designer on performance related deliverables for the WPA Season . Work with the web team to keep performance related webpages up to date. Develop and execute audience development strategy for performing arts. Compile and edit copy for programs and all related performance marketing materials. Assist Program Chairs with implementing comm plan and marketing materials related to student recruitment. Supervise Student Employee positions for appropriate work related to managing social media posting schedules. Collaborate with Program Chairs, Directors, and Disability Services Team to increase access to performing arts activities for all patrons. Collaborate with Performing Arts Admissions counselor on outreach materials (mailers, brochures, comp tickets,) for prospective students. Collaborate with Institutional Advancement on outreach opportunities, donation reports, and performing arts related advancement events (e.g. 1875 Society theatre night) Support event ticketing and house management for campus partner events held in WPA venues as assigned by the WPA Directory
Skills
Strong interpersonal skills to work with patrons, faculty, staff, and students. Excellent verbal and written communication, including copywriting and copy-editing. Professional and courteous customer service skills, including resolving patron issues or inquiries. Ability to manage high-pressure situations with tact and diplomacy. Proficiency with Microsoft Office Suite, including Teams. Detail-oriented with strong organizational and analytical skills Experience in the performing arts, culture, or hospitality industries.
Equal Employment Opportunity
Westminster University is committed to a diversified workforce, equal opportunity, and nondiscrimination. To this end, Westminster prohibits any form of discrimination or harassment based on race or ethnicity, color, religion, national origin, sex, age, sexual orientation, gender identification, disabilities, genetic information, status as a veteran, or any other category or classification protected by applicable federal, state, or city laws. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Higher Education Referrals increase your chances of interviewing at Westminster University by 2x Sign in to set job alerts for “Event Coordinator” roles.
Salt Lake City, UT $24.00-$28.00 3 weeks ago Event Manager - Waldorf Astoria Park City
Salt Lake City, UT $48,000.00-$52,000.00 1 week ago Event Manager - Salt Lake City (Part-time)
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Assistant Dir of Event & Facility Management
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Salt Lake City Metropolitan Area $20.00-$22.00 1 week ago Community Event Implementation Assistant
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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