Jobright.ai
Senior Technical Writer, Platform & Data (Remote)
Jobright.ai, San Francisco, California, United States, 94199
Senior Technical Writer, Platform & Data (Remote)
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Senior Technical Writer, Platform & Data (Remote)
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Jobright.ai Senior Technical Writer, Platform & Data (Remote)
Join to apply for the
Senior Technical Writer, Platform & Data (Remote)
role at
Jobright.ai Rippling is a company that offers a unified workforce platform for managing HR and IT functions. They are seeking a Senior Technical Writer to create and enhance help documentation and training materials for their platform and data products, focusing on communicating complex concepts clearly to diverse audiences. Responsibilities: • Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings • Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service • Incorporate structured content principles for single-sourcing information across locations and audiences • Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises • Review success metrics across content delivery methods • Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts Qualifications: Required: • Minimum 5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples. • Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL). • Proficient in SQL and relational database management systems (RDBMS). • Experience with Business Intelligence and Analytics technologies. • Familiarity with data security and governance technologies related to Identity and Access Management (IAM), such as SSO, OAuth, MFA, RBAC, SCIM. • Demonstrated experience managing complex projects with various stakeholders. • Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences. • Experience supporting product release cycles in a fast-paced, ambiguous environment. • Excellent writing and grammatical skills; content is clear, succinct, and logical. • Strong organizational skills; ability to manage expectations and maintain focus. • Grit; a sustained history of hard work and perseverance. • Curiosity; a bias to constantly question, dig deeper, and learn. • Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful. Company: Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Writer” roles.
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Join to apply for the
Senior Technical Writer, Platform & Data (Remote)
role at
Jobright.ai Senior Technical Writer, Platform & Data (Remote)
Join to apply for the
Senior Technical Writer, Platform & Data (Remote)
role at
Jobright.ai Rippling is a company that offers a unified workforce platform for managing HR and IT functions. They are seeking a Senior Technical Writer to create and enhance help documentation and training materials for their platform and data products, focusing on communicating complex concepts clearly to diverse audiences. Responsibilities: • Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings • Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service • Incorporate structured content principles for single-sourcing information across locations and audiences • Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises • Review success metrics across content delivery methods • Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts Qualifications: Required: • Minimum 5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples. • Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL). • Proficient in SQL and relational database management systems (RDBMS). • Experience with Business Intelligence and Analytics technologies. • Familiarity with data security and governance technologies related to Identity and Access Management (IAM), such as SSO, OAuth, MFA, RBAC, SCIM. • Demonstrated experience managing complex projects with various stakeholders. • Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences. • Experience supporting product release cycles in a fast-paced, ambiguous environment. • Excellent writing and grammatical skills; content is clear, succinct, and logical. • Strong organizational skills; ability to manage expectations and maintain focus. • Grit; a sustained history of hard work and perseverance. • Curiosity; a bias to constantly question, dig deeper, and learn. • Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful. Company: Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Technical Writer” roles.
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