Guest Experience Supervisor (Part-Time)

3 days ago Be among the first 25 applicants The Golden State Warriors are looking for Supervisors to assist the Guest Experiences team during Chase Center events. In this role, you will provide a safe and guest-friendly environment for each event at Chase Center. Additionally, Supervisors will actively lead and assist team members (Guest Service Representatives, Concierge, and Ambassadors). This position reports to the Director, Guest Experience Operations. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position based in San Francisco, CA. Key Responsibilities include leading and assisting team members on event days, briefing team members on policies and event procedures, responding to calls via radio or voice amplifiers during events and making on the spot decisions regarding arena and guest experiences relations policies on management, assigning and coordinating breaks for all Guest Experiences team members, assisting with inventory, event day preparation, general administrative duties and day-to-day tasks, training and teaching team members on guest experience related information, and providing leadership and guidance to team members, including coaching on performance. Required Experience and Skills include strong leadership skills and the desire to work on a team, ability to remain professional in a high-pressure environment including emergencies, excellent written and verbal communication, customer service, and resolution skills, ability to build positive relationships with clients and peers at all levels within the organization, ability to balance multiple projects at once in a fast-paced work environment, strong organizational skills and high attention to detail, ability to work evenings, weekends, and holidays, and reliable form of transportation. Physical Demands include ability to lift/carry/push/pull up to 30 lbs., ability to stand/walk for long periods of time, and possible requirement to sit or stand in an enclosed space and travel in upper and lower levels multiple times during shift. Time Commitment requires working at least 60% of events through the year including Golden State Warriors and Valkyries home games, Chase Center Concerts, and auxiliary events, with non-traditional hours according to event schedules. Typical game night shifts are 4:00 pm - 11:00 pm and typical concert shifts are approximately 5+ hours in length. Work schedules vary week to week and part-time team members will not be scheduled for every event as scheduling is based on department needs. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Part-time Job function

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