Synchrony
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VP Remediation Coordination Leader
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Synchrony 2 days ago Be among the first 25 applicants Join to apply for the
VP Remediation Coordination Leader
role at
Synchrony Role Summary/Purpose:
The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. JOB_POSTING-3-73436-2
Job Description
Role Summary/Purpose:
The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures.
The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best-in-class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities
Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end-to-end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high-performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior-level and governance-related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross-functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Perform other duties and/or special projects as assigned.
Qualifications/Requirements
Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed.
Desired Characteristics
Demonstrated success in leading cross-functional teams Strong knowledge and experience in the Banking industry Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts Action and detail oriented, excellent organization and prioritization skills Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders Strong leadership and influencing skills Demonstrated ability to work with third party vendors and solution providers
Grade/Level: 12
The salary range for this position is
110,000.00 - 185,000.00
USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements
You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group
Information Technology Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Finance Referrals increase your chances of interviewing at Synchrony by 2x Sign in to set job alerts for “Vice President” roles.
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VP Remediation Coordination Leader
role at
Synchrony 2 days ago Be among the first 25 applicants Join to apply for the
VP Remediation Coordination Leader
role at
Synchrony Role Summary/Purpose:
The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures. JOB_POSTING-3-73436-2
Job Description
Role Summary/Purpose:
The VP, Remediation Coordination Leader, is responsible for the end-to-end delivery of all consumer remediations within a specific business function. This role is accountable for building and leading a team of functional remediation coordinators (FRCs), ensuring the effective and timely completion of remediations in accordance with the remediation Policy and procedures.
The VP is also responsible for fostering a culture of continuous improvement, leading the function through significant change, ensuring clear and timely communication with all stakeholders, and serving as the first point of escalation for functional stakeholders. This leader is integral to developing and sustaining a best-in-class remediation culture, partnering closely with relevant stakeholders, and continually enhancing the function’s remediation processes.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities
Manage and lead a group of Functional Remediation Coordinators (FRCs), responsible for driving the end-to-end management and delivery of all remediation initiatives for the assigned function through to completion. Foster and embed a culture of continuous improvement within the remediation team, regularly evaluating processes, identifying opportunities for enhancement, and implementing best practices. Lead the function through significant change by guiding teams and stakeholders through remediation transformation, promoting resilience, adaptability, and clarity of vision. Thoughtfully assign work and responsibilities to FRCs based on individual expertise, team member availability, and shifting business priorities to ensure effective execution of remediation projects. Ensure stakeholder communication is clear, concise, and timely, providing regular, transparent updates and proactively addressing concerns or questions. Serve as the first point of escalation for functional stakeholders, resolving issues and escalating further as appropriate to ensure swift and effective resolution. Direct and develop a high-performing remediation team representing core areas of the function, fostering collaboration, accountability, and continuous learning. Creatively resolve competing priorities within the function, balancing stakeholder needs with enterprise requirements through diplomacy and sound judgment. Respond to senior-level and governance-related escalations within the function, serving as a trusted liaison between the function and enterprise remediation leadership. Collaborate closely with other Functional Remediation Coordinators, sharing knowledge and aligning on cross-functional initiatives. Contribute to the overall remediation strategy and continuous improvement, ensuring functional approaches to support organizational goals. Perform other duties and/or special projects as assigned.
Qualifications/Requirements
Bachelor's degree in business management, Operations, or related discipline with 4+ years of consumer servicing leadership experience; in lieu of degree, minimum of 7+ years of experience in financial services 2+ years of experience leading large strategic initiatives and transformative projects 3+ years of experience in a heavily regulated financial services environment Flexibility to be available for in-person engagement activities like business or team meetings, hosting round tables and remote events as needed.
Desired Characteristics
Demonstrated success in leading cross-functional teams Strong knowledge and experience in the Banking industry Experience with control & risk frameworks Ability to deal with complexity and ambiguity and help teams set direction and resolve conflicts Action and detail oriented, excellent organization and prioritization skills Strong communication and presentation skills, with the ability to interact at all levels with both internal and external stakeholders Strong leadership and influencing skills Demonstrated ability to work with third party vendors and solution providers
Grade/Level: 12
The salary range for this position is
110,000.00 - 185,000.00
USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements
You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group
Information Technology Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Finance Referrals increase your chances of interviewing at Synchrony by 2x Sign in to set job alerts for “Vice President” roles.
Vice President of Digital Technology & Operations
Marietta, GA $55,000.00-$65,000.00 1 month ago Senior Vice President / General Manager, Operating Unit Lead - Professional Services
Atlanta, GA $370,000.00-$461,000.00 3 days ago Vice President, Practice Growth - Resolve Pain Solutions
Atlanta, GA $95,000.00-$105,000.00 4 weeks ago Assistant General Manager - $50,000 Salary
Vice President of Business Development (relocation to the Dayton/Northern Cincinnati area)
Atlanta, GA $110,538.00-$189,237.00 1 day ago Vice President of Construction - Industrial & Mission Critical
Atlanta Metropolitan Area $200,000.00-$280,000.00 5 days ago Atlanta, GA $156,560.00-$214,200.00 1 week ago Alpharetta, GA $45,000.00-$55,000.00 2 weeks ago Atlanta, GA $146,490.00-$200,400.00 3 days ago Senior Vice President, Finance - Tilray Beverages
Atlanta, GA $250,000.00-$290,000.00 1 month ago Regional General Manager – Honeywell Hospitality
Alpharetta, GA $45,000.00-$65,000.00 1 month ago East Cobb, GA $45,000.00-$60,000.00 3 months ago Atlanta, GA $46,000.00-$58,000.00 2 months ago Roswell, GA $45,000.00-$55,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr