Amtrak
Director, Data Analytics & Customer Insights - 90397160 - Washington
Amtrak, Washington, District of Columbia, us, 20022
Director, Data Analytics & Customer Insights - 90397160 - Washington
Join us at
Amtrak
as a
Director, Data Analytics & Customer Insights . Our mission is to connect America’s workforce and communities through transportation, employing over 20,000 professionals across the country. We prioritize safety and excellence in service. Your success is a train ride away!
As part of our team, you will lead the development of advanced analytics and reporting capabilities to understand customer behavior, business performance, and experience drivers. You will guide strategy through data, connecting customer journeys, loyalty programs, CRM, and operational touchpoints to uncover insights and enable personalization at scale. We seek a candidate with strong technical skills, strategic influence, and a passion for transforming data into actionable insights. Key Responsibilities
Develop and lead the customer analytics roadmap aligned with loyalty, marketing, operations, and experience goals. Design and implement dashboards, segmentation models, predictive analytics, and lifetime value frameworks. Report regularly on customer performance metrics such as acquisition, retention, frequency, spend, and satisfaction. Translate complex data into clear narratives for senior leadership, influencing business strategies. Identify drivers of customer behavior and recommend actions to enhance satisfaction, loyalty, and revenue. Collaborate with Voice of Customer and Market Research teams to connect structured and unstructured insights. Advance customer journey analytics and personalization strategies in partnership with the Commercial team. Build models for next-best action, customer propensity, and channel optimization. Partner across the organization to prioritize analytics needs and integrate data into decision-making. Lead and mentor a team of data analysts and customer insight professionals. Minimum Qualifications
Bachelor’s degree in Data Science, Statistics, Economics, Marketing, or related; Master’s preferred. Proficiency in SQL, Python/R, and visualization tools like Tableau or Power BI. Experience with customer segmentation, regression analysis, forecasting, and LTV modeling. Ability to influence business outcomes through data storytelling. Strong project management, analytical, communication, and organizational skills. Experience managing large databases. Preferred Qualifications
11-14 years in analytics, with at least 3+ in leadership; Master’s degree preferred. Work Environment
Office-based, climate-controlled environment, requiring sitting, standing, and walking as needed. Compensation & Benefits
Salary range: $163,000 - $211,140. Comprehensive benefits include health plans, 401K, paid time off, education reimbursement, and more. Additional Information
This role is full-time, onsite, with minimal travel (0-5%). Candidates must pass background and drug screenings, and meet federal security requirements.
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Join us at
Amtrak
as a
Director, Data Analytics & Customer Insights . Our mission is to connect America’s workforce and communities through transportation, employing over 20,000 professionals across the country. We prioritize safety and excellence in service. Your success is a train ride away!
As part of our team, you will lead the development of advanced analytics and reporting capabilities to understand customer behavior, business performance, and experience drivers. You will guide strategy through data, connecting customer journeys, loyalty programs, CRM, and operational touchpoints to uncover insights and enable personalization at scale. We seek a candidate with strong technical skills, strategic influence, and a passion for transforming data into actionable insights. Key Responsibilities
Develop and lead the customer analytics roadmap aligned with loyalty, marketing, operations, and experience goals. Design and implement dashboards, segmentation models, predictive analytics, and lifetime value frameworks. Report regularly on customer performance metrics such as acquisition, retention, frequency, spend, and satisfaction. Translate complex data into clear narratives for senior leadership, influencing business strategies. Identify drivers of customer behavior and recommend actions to enhance satisfaction, loyalty, and revenue. Collaborate with Voice of Customer and Market Research teams to connect structured and unstructured insights. Advance customer journey analytics and personalization strategies in partnership with the Commercial team. Build models for next-best action, customer propensity, and channel optimization. Partner across the organization to prioritize analytics needs and integrate data into decision-making. Lead and mentor a team of data analysts and customer insight professionals. Minimum Qualifications
Bachelor’s degree in Data Science, Statistics, Economics, Marketing, or related; Master’s preferred. Proficiency in SQL, Python/R, and visualization tools like Tableau or Power BI. Experience with customer segmentation, regression analysis, forecasting, and LTV modeling. Ability to influence business outcomes through data storytelling. Strong project management, analytical, communication, and organizational skills. Experience managing large databases. Preferred Qualifications
11-14 years in analytics, with at least 3+ in leadership; Master’s degree preferred. Work Environment
Office-based, climate-controlled environment, requiring sitting, standing, and walking as needed. Compensation & Benefits
Salary range: $163,000 - $211,140. Comprehensive benefits include health plans, 401K, paid time off, education reimbursement, and more. Additional Information
This role is full-time, onsite, with minimal travel (0-5%). Candidates must pass background and drug screenings, and meet federal security requirements.
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