Natera
Director, Salesforce Service Cloud Solutions
Natera, San Carlos, California, United States, 94071
Director, Salesforce Service Cloud Solutions
Join to apply for the
Director, Salesforce Service Cloud Solutions
role at
Natera Director, Salesforce Service Cloud Solutions
3 days ago Be among the first 25 applicants Join to apply for the
Director, Salesforce Service Cloud Solutions
role at
Natera Get AI-powered advice on this job and more exclusive features. Natera is seeking a strategic and innovative Director to lead the Salesforce function with a primary focus on Service Cloud, RPA, and its ecosystem. This role is crucial for driving commercial performance, customer engagement, and service excellence, by leveraging AI, Robotic Process Automation (RPA), and scalable Salesforce solutions. The ideal candidate will blend deep CRM Service Cloud expertise with a forward-looking vision for digital transformation and operational efficiency. The Director will work cross-functionally to define and execute the CRM roadmap, enabling stronger patient engagement, sales efficiency, service excellence, and data-driven decision-making, while ensuring compliance with HIPAA and healthcare-specific regulations. Key responsibilities include leading the strategic roadmap and implementation of Salesforce Service Cloud to support global customer and patient service operations, championing the use of Salesforce Agentforce AI for predictive service, partnering with digital, operations, IT, and care teams to transform service journeys across channels, deploying RPA solutions to streamline repetitive tasks, owning the strategy, design, implementation, and governance of Salesforce Sales and Service Cloud for healthcare sales and support functions, collaborating with business leaders across provider outreach, referral networks, care coordination, contact centers, and sales teams, integrating Salesforce with potential 3rd-party apps, driving CRM data governance and interoperability, leveraging AI and automation to streamline workflows, ensuring the CRM environment is secure, scalable, and compliant with healthcare data regulations, leading cross-functional delivery teams and external partners, measuring success through KPIs, and building and leading a high-performing team. Qualifications include a Bachelor’s degree (Master’s preferred), 15+ years of CRM experience with 10+ years in Salesforce Service Cloud leadership in healthcare or life sciences, strong knowledge of healthcare CRM use cases, familiarity with Salesforce Health Cloud and other Salesforce products, proven track record deploying AI and RPA technologies, understanding of healthcare compliance requirements, Salesforce certifications preferred, and strong leadership and stakeholder engagement skills. Preferred experience includes life sciences or biotech, familiarity with RPA tools, and expertise with SaaS strategy and enterprise integration. The pay range is listed as $1 - $1 USD, with actual compensation based on various factors including skill set and location. Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health, offering competitive benefits and a diverse and inclusive workplace. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Consulting, Information Technology, and Sales Referrals increase your chances of interviewing at Natera by 2x Sign in to set job alerts for “Director Solutions Services” roles.
San Mateo, CA $191,200.00-$274,850.00 5 days ago San Mateo, CA $191,200.00-$274,850.00 5 days ago Director, Digital Innovation and Operations
San Francisco, CA $152,500.00-$202,000.00 2 months ago Foster City, CA $180,000.00-$200,000.00 3 weeks ago San Francisco, CA $175,000.00-$185,000.00 2 weeks ago Director of Region Development - Solution
Fremont, CA $200,000.00-$290,000.00 1 week ago San Francisco Bay Area $100,000.00-$150,000.00 2 weeks ago Director, Digital Innovation and Operations
San Francisco, CA $152,500.00-$202,000.00 2 months ago San Francisco Bay Area $130,000.00-$150,000.00 3 weeks ago San Mateo, CA $217,000.00-$301,000.00 1 week ago San Francisco, CA $175,000.00-$190,000.00 17 hours ago San Francisco, CA $190,000.00-$230,000.00 3 days ago Director, Airport Growth, Strategy, Operations & Partnerships
San Francisco, CA $215,000.00-$270,000.00 2 weeks ago San Francisco, CA $160,000.00-$175,000.00 1 month ago Senior Director of Product Management, Research Solutions
San Bruno, CA $256,000.00-$352,500.00 5 days ago San Francisco, CA $100,000.00-$140,000.00 3 months ago Platform Operations & Experience Director
San Francisco, CA $250,000.00-$325,000.00 2 days ago Director of Operations | Residential Real Estate
Director of Operations, Rules & Denials Automation
Mountain View, CA $120,000.00-$190,000.00 1 month ago Redwood City, CA $270,000.00-$310,000.00 2 months ago Director of Operations | Residential Real Estate
San Francisco County, CA $175,000.00-$190,000.00 2 weeks ago Fremont, CA $309,000.00-$358,000.00 1 week ago Foster City, CA $180,000.00-$220,000.00 3 weeks ago San Francisco, CA $100,000.00-$120,000.00 3 days ago Santa Clara, CA $105,000.00-$130,000.00 6 days ago Director of Operations, Rules & Denials Automation
Mountain View, CA $120,000.00-$190,000.00 5 days ago Director of Operations (must have Port/Terminal experience)
Oakland, CA $175,000.00-$215,000.00 46 minutes ago San Francisco, CA $206,000.00-$326,000.00 2 weeks ago San Jose, CA $200,000.00-$234,000.00 3 weeks ago Director of Organizational Culture and Operations
Oakland, CA $75,000.00-$87,500.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Director, Salesforce Service Cloud Solutions
role at
Natera Director, Salesforce Service Cloud Solutions
3 days ago Be among the first 25 applicants Join to apply for the
Director, Salesforce Service Cloud Solutions
role at
Natera Get AI-powered advice on this job and more exclusive features. Natera is seeking a strategic and innovative Director to lead the Salesforce function with a primary focus on Service Cloud, RPA, and its ecosystem. This role is crucial for driving commercial performance, customer engagement, and service excellence, by leveraging AI, Robotic Process Automation (RPA), and scalable Salesforce solutions. The ideal candidate will blend deep CRM Service Cloud expertise with a forward-looking vision for digital transformation and operational efficiency. The Director will work cross-functionally to define and execute the CRM roadmap, enabling stronger patient engagement, sales efficiency, service excellence, and data-driven decision-making, while ensuring compliance with HIPAA and healthcare-specific regulations. Key responsibilities include leading the strategic roadmap and implementation of Salesforce Service Cloud to support global customer and patient service operations, championing the use of Salesforce Agentforce AI for predictive service, partnering with digital, operations, IT, and care teams to transform service journeys across channels, deploying RPA solutions to streamline repetitive tasks, owning the strategy, design, implementation, and governance of Salesforce Sales and Service Cloud for healthcare sales and support functions, collaborating with business leaders across provider outreach, referral networks, care coordination, contact centers, and sales teams, integrating Salesforce with potential 3rd-party apps, driving CRM data governance and interoperability, leveraging AI and automation to streamline workflows, ensuring the CRM environment is secure, scalable, and compliant with healthcare data regulations, leading cross-functional delivery teams and external partners, measuring success through KPIs, and building and leading a high-performing team. Qualifications include a Bachelor’s degree (Master’s preferred), 15+ years of CRM experience with 10+ years in Salesforce Service Cloud leadership in healthcare or life sciences, strong knowledge of healthcare CRM use cases, familiarity with Salesforce Health Cloud and other Salesforce products, proven track record deploying AI and RPA technologies, understanding of healthcare compliance requirements, Salesforce certifications preferred, and strong leadership and stakeholder engagement skills. Preferred experience includes life sciences or biotech, familiarity with RPA tools, and expertise with SaaS strategy and enterprise integration. The pay range is listed as $1 - $1 USD, with actual compensation based on various factors including skill set and location. Natera is a global leader in cell-free DNA testing dedicated to oncology, women’s health, and organ health, offering competitive benefits and a diverse and inclusive workplace. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Consulting, Information Technology, and Sales Referrals increase your chances of interviewing at Natera by 2x Sign in to set job alerts for “Director Solutions Services” roles.
San Mateo, CA $191,200.00-$274,850.00 5 days ago San Mateo, CA $191,200.00-$274,850.00 5 days ago Director, Digital Innovation and Operations
San Francisco, CA $152,500.00-$202,000.00 2 months ago Foster City, CA $180,000.00-$200,000.00 3 weeks ago San Francisco, CA $175,000.00-$185,000.00 2 weeks ago Director of Region Development - Solution
Fremont, CA $200,000.00-$290,000.00 1 week ago San Francisco Bay Area $100,000.00-$150,000.00 2 weeks ago Director, Digital Innovation and Operations
San Francisco, CA $152,500.00-$202,000.00 2 months ago San Francisco Bay Area $130,000.00-$150,000.00 3 weeks ago San Mateo, CA $217,000.00-$301,000.00 1 week ago San Francisco, CA $175,000.00-$190,000.00 17 hours ago San Francisco, CA $190,000.00-$230,000.00 3 days ago Director, Airport Growth, Strategy, Operations & Partnerships
San Francisco, CA $215,000.00-$270,000.00 2 weeks ago San Francisco, CA $160,000.00-$175,000.00 1 month ago Senior Director of Product Management, Research Solutions
San Bruno, CA $256,000.00-$352,500.00 5 days ago San Francisco, CA $100,000.00-$140,000.00 3 months ago Platform Operations & Experience Director
San Francisco, CA $250,000.00-$325,000.00 2 days ago Director of Operations | Residential Real Estate
Director of Operations, Rules & Denials Automation
Mountain View, CA $120,000.00-$190,000.00 1 month ago Redwood City, CA $270,000.00-$310,000.00 2 months ago Director of Operations | Residential Real Estate
San Francisco County, CA $175,000.00-$190,000.00 2 weeks ago Fremont, CA $309,000.00-$358,000.00 1 week ago Foster City, CA $180,000.00-$220,000.00 3 weeks ago San Francisco, CA $100,000.00-$120,000.00 3 days ago Santa Clara, CA $105,000.00-$130,000.00 6 days ago Director of Operations, Rules & Denials Automation
Mountain View, CA $120,000.00-$190,000.00 5 days ago Director of Operations (must have Port/Terminal experience)
Oakland, CA $175,000.00-$215,000.00 46 minutes ago San Francisco, CA $206,000.00-$326,000.00 2 weeks ago San Jose, CA $200,000.00-$234,000.00 3 weeks ago Director of Organizational Culture and Operations
Oakland, CA $75,000.00-$87,500.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr