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Tenovi

Director of Operations

Tenovi, Santa Ana, California, United States, 92725

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Get AI-powered advice on this job and more exclusive features. Tenovi is a leading provider of remote patient monitoring (RPM) technology, delivering a hardware-enabled platform that powers over 200 healthcare organizations across the United States. Our mission is to improve patient outcomes and enable healthcare providers to deliver care more efficiently—backed by robust logistics, reliable data transmission, and seamless device delivery. The Role We’re seeking a

Director of Operations

to lead and scale our fulfillment, logistics, and supply chain infrastructure. This is a hands-on leadership role responsible for ensuring that thousands of medical devices are reliably processed, shipped, returned, and redeployed every month—on time and on budget. If you have experience running complex warehouse operations, building systems that scale, and managing a high-SKU-count supply chain, we want to meet you. Responsibilities Lead all aspects of

warehouse and fulfillment operations , including inbound, outbound, returns, QA, and inventory control Manage and optimize

supply chain processes , including forecasting, procurement, and vendor relationships Drive the implementation and refinement of

ERP tools

(Odoo preferred) to track inventory, logistics, and order flow Establish

KPIs and reporting

dashboards to ensure performance, SLA compliance, and cost-efficiency Own the

task and workflow management system

(Asana or equivalent) across operations team members Develop and document

SOPs

for core operational processes including receiving, kitting, shipping, and device refurbishment Collaborate with customer success, finance, and product teams to align ops with company-wide initiatives Hire, train, and manage warehouse staff and/or outsourced partners as needed Ensure regulatory compliance for medical device handling, labeling, and shipping Requirements 8+ years of experience in

operations management , with at least 4 years overseeing a

fulfillment warehouse Demonstrated success managing a

complex SKU environment , ideally with a mix of serialized and consumable inventory Ability to operate in a growth stage (100%+/year growth) tech startup environment

requiring flexibility, getting your hands dirty, and filling in gaps as they arise. Deep understanding of

supply chain logistics , including shipping, receiving, and inventory optimization Hands-on experience with an

ERP system ;

Odoo

experience is a strong plus Proficient in

Asana , Trello, Monday.com, or another structured

task/project management platform Excellent analytical and problem-solving abilities Ability to thrive in a fast-paced, resource-constrained environment Experience in

healthcare, medtech, or regulated hardware

a strong plus Nice to Have Experience implementing or customizing Odoo modules Background in a

hardware-enabled SaaS , logistics startup, or medical device company Exposure to

device tracking ,

RMA workflows , or

FDA-compliant fulfillment What We Offer Opportunity to own operations at a fast-scaling digital health company Competitive compensation and equity package Health benefits, PTO, and flexible work environment A mission-driven team focused on making healthcare more accessible and efficient Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Supply Chain and Strategy/Planning Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at Tenovi by 2x Inferred from the description for this job

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